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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Wandsworth (24 019 218)

Statement Closed after initial enquiries Trees 05-Feb-2025

Summary: We will not investigate Miss X’s complaint that her property has been damaged by a Council tree and is preventing her house sale. This is because it does not meet the tests set in our Assessment Code. It is reasonable for Miss X to take the Council to court.
East Suffolk Council (24 019 226)

Statement Closed after initial enquiries Council tax 05-Feb-2025

Summary: We will not investigate this complaint about the Council charging a council tax premium for second homes. This is because the law says such decisions can only be challenged by judicial review.
London Borough of Hillingdon (24 019 231)

Statement Closed after initial enquiries Housing benefit and council tax benefit 05-Feb-2025

Summary: We will not investigate Miss B’s complaint about a housing benefit overpayment. This is because it is reasonable for Miss B to put in an appeal to the tribunal.
Plymouth City Council (24 016 756)

Statement Closed after initial enquiries Leisure and culture 05-Feb-2025

Summary: We will not investigate Mr X’s complaint that the Council changed the supplier for its digital library content. This is because there is insufficient evidence of fault.
Kent County Council (24 016 939)

Statement Closed after initial enquiries Child protection 05-Feb-2025

Summary: We will not investigate this complaint about how the Council dealt with child protection matters concerning Mr X’s grandchildren. This is because much of the complaint concerns what happened in court and other matters are late.
Bedford Borough Council (24 016 953)

Statement Closed after initial enquiries Council tax 05-Feb-2025

Summary: We cannot investigate this complaint about council tax arrears following an excess payment of council tax reduction. This is because the complainant appealed to the Valuation Tribunal.
Transport for London (24 017 096)

Statement Closed after initial enquiries Parking and other penalties 05-Feb-2025

Summary: We cannot investigate this complaint about Penalty Charge Notices because Mr Y has appealed the same matter to the London Tribunals.
London Borough of Havering (24 017 341)

Statement Closed after initial enquiries Parking and other penalties 05-Feb-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have appealed to the tribunal.
Gateshead Metropolitan Borough Council (23 014 698)

Statement Closed after initial enquiries Planning applications 05-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision to approve an application for a Certificate of Lawfulness of Proposed Use or Development for a house next to the complainant’s home. We have not seen enough evidence of fault in the way the Council considered the application. Nor can we achieve the outcome the complainant is seeking.
London Borough of Tower Hamlets (23 016 344)

Statement Upheld Homelessness 05-Feb-2025

Summary: The Council was at fault for failing to review whether Miss X’s temporary accommodation remained suitable considering the disrepair she reported. The Council was also at fault for its poor communication and delays in complaint handling. There was no fault in how the Council decided Miss X’s priority on the housing register. To remedy the injustice to Miss X, the Council has agreed to apologise, decide if the property is suitable, and make a payment to Miss X.

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