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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52139 results

London Borough of Havering (24 003 782)

Statement Upheld Antisocial behaviour 04-Feb-2025

Summary: Mrs D complained the Council has been too slow in dealing with her reports of anti-social behaviour from her neighbours. We find Council was at fault for some delays in dealing with Mrs D’s reports of anti-social behaviour. This caused her distress, upset and frustration. The Council apologised to Mrs D and paid her £500. This is a suitable remedy to address Mrs D’s injustice. We do not recommend anything further.
London Borough of Newham (24 010 026)

Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Feb-2025

Summary: We cannot investigate this complaint about a housing benefit overpayment because the complainant appealed to the tribunal and could have appealed about any other overpayments that may have arisen.
Devon County Council (24 010 206)

Statement Closed after initial enquiries Special educational needs 04-Feb-2025

Summary: We will not investigate Ms X’s complaint the Council has failed to comply with the Special Educational Needs and Disability Tribunal’s non-binding recommendation in relation to her son’s social care needs and social care provision. This is because there is insufficient evidence of fault.
West Sussex County Council (24 010 927)

Statement Closed after initial enquiries Assessment and care plan 04-Feb-2025

Summary: We will not investigate Ms X’s complaint that the Council has refused to continue to fund her relative, Ms Y’s current care placement. There is insufficient evidence of fault to warrant an investigation.
London Borough of Croydon (24 013 533)

Statement Closed after initial enquiries Council tax 04-Feb-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her council tax account. There is insufficient evidence of fault to warrant an investigation.
Cheshire West & Chester Council (24 013 559)

Statement Upheld School transport 04-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the Councils appeal process for free home to school transport. The Council has agreed to remedy the injustice by apologising and taking action to improve its services.
Royal Borough of Kensington & Chelsea (24 013 711)

Statement Closed after initial enquiries Homelessness 04-Feb-2025

Summary: We will not investigate this complaint about the Councils consideration of a homeless application. It was reasonable for Mr X to challenge the Council’s decision by way of statutory review and court appeal.
Staffordshire County Council (24 014 003)

Statement Closed after initial enquiries Child protection 04-Feb-2025

Summary: We will not investigate this complaint that the Council has been at fault in the course of child protection action relating to the complainant’s children. There is no evidence that the Council is at fault in deciding to pause its consideration of the complaint and there are no grounds for us to intervene.
London Borough of Lambeth (24 014 012)

Statement Closed after initial enquiries Assessment and care plan 04-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the Council placing her late relative, Mr Z, in accommodation that Mrs X says was unsuitable for Mr Z’s needs. This is because it does not meet the tests set out in our Assessment Code. Mrs X has made her complaint late and an Ombudsman investigation is unlikely to add to the Council’s investigation or achieve anything worthwhile.
Brentwood Borough Council (24 014 234)

Statement Closed after initial enquiries Trees 04-Feb-2025

Summary: Ms X complains about the Council’s handling of matters relating to a tree, the subject of a planning condition, and its failure to take enforcement action. We will not investigate the complaint because there is insufficient evidence of fault by the Council to warrant an investigation.

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