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  • East Sussex County Council (24 014 172)

    Statement Upheld Special educational needs 28-Aug-2025

    Summary: Mrs X complained the Council failed to take effective action when her son, Mr Y, was unable to access the placement named in his Education, Health and Care (EHC) Plan. The Council is at fault for failing to take effective action in response to concerns about Mr Y’s placement because it should have done more to ensure the provision specified in his EHC Plan was secured. The lack of effective action caused uncertainty. The Council has agreed to make a payment to remedy the injustice caused and it has agreed to make service improvements.

  • Central Bedfordshire Council (24 015 492)

    Statement Upheld Special educational needs 28-Aug-2025

    Summary: Mrs X complained the Council delayed issuing her child’s education, health and care (EHC) Plan, it failed to provide the provision outlined within the Plan and it failed to provide Y with a suitable education when he stopped attending school. The Council is at fault for missing statutory deadlines with regards to issuing the EHC Plan and for failing to consider its Section 19 duty properly. This caused frustration and uncertainty. We are unable to investigate Mrs X’s complaint regarding the provision in the Plan due to restrictions on our jurisdiction. The Council has agreed to remedy the injustice caused by the identified faults and implement service improvements.

  • Medway Council (24 015 528)

    Statement Upheld Special educational needs 28-Aug-2025

    Summary: Ms X complained the Council did not adhere to statutory timeframes when assessing her child’s education, health and care needs and the way the Council processed the needs request was discriminatory. We do not find the process discriminatory. There was fault in the way the Council delayed completing the assessment of needs. The Council has agreed to make a payment to Ms X to remedy the injustice caused by the delay.

  • Walsall Metropolitan Borough Council (24 016 323)

    Statement Not upheld Alternative provision 28-Aug-2025

    Summary: Mrs X complained the Council failed to provide her child, Y, with alternative educational provision and support when they struggled with attending school. There was no fault by the Council.

  • London Borough of Hackney (24 016 748)

    Statement Upheld Homelessness 28-Aug-2025

    Summary: Miss X complained the Council failed to deal with her repeated reports of mice issues and of disrepair in her temporary accommodation. We found the Council at fault for delays, with shortcomings in the action it took, and it did not keep suitability under review. This caused significant distress, uncertainty and frustration to Miss X. The Council has agreed to apologise, make a symbolic payment, carry out a suitability review, and to take action to prevent recurrence of fault.

  • London Borough of Lambeth (24 017 709)

    Statement Upheld Homelessness 28-Aug-2025

    Summary: Ms C complained about the Council’s handling of her concerns about the suitability of her temporary accommodation and advice she received. She said this has impacted her and her family, and they remain in unsuitable accommodation. We found the Council at fault for failing to complete suitability reviews, share its decisions, and provide Ms C with her appeal rights. It remains at fault as Ms C’s family remains in the accommodation the Council has since agreed is unsuitable. The Council will apologise to Ms C and make payment to acknowledge the injustice its faults caused, and continues to cause, her family.

  • Solihull Metropolitan Borough Council (24 018 114)

    Statement Not upheld Alternative provision 28-Aug-2025

    Summary: We have discontinued our investigation of this complaint, that the Council failed to ensure two children received consistent and suitable tuition. This is because we do not consider there is any evidence of significant fault by the Council, and we are satisfied the Council has proposed an appropriate way to address the provision that was missed.

  • Royal Borough of Kensington & Chelsea (24 018 311)

    Statement Upheld Homelessness 28-Aug-2025

    Summary: Ms X complained the Council delayed dealing with Ms Y’s homeless application and it delayed offering Ms Y interim accommodation. We find the Council was at fault for its delays in dealing with Ms Y’s homeless application and its delays in offering her interim accommodation. These delays caused Ms Y frustration, distress and upset and she was deprived of suitable accommodation. The Council has agreed to make payments to Ms Y to reflect her injustice.

  • Cheshire West & Chester Council (25 009 680)

    Statement Closed after initial enquiries Other 28-Aug-2025

    Summary: We will not investigate Mr B’s complaint that his car was damaged by gravel carried by a Council vehicle. This is because it is reasonable for Mr B to pursue his compensation claim at court.

  • Derbyshire County Council (24 018 393)

    Statement Upheld Special educational needs 28-Aug-2025

    Summary: Mrs X complained the Council delayed in completing the review of her daughter’s Education, Health and Care plan. Because of this delay, she reported that her daughter stopped receiving some speech and language therapy provision and further provision through an occupational therapist. She also confirmed the Council failed to provide a tutor. We find the Council at fault which caused Mrs X and her daughter injustice. We propose the Council should make payments and apologise to Mrs X and her daughter.

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