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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Ealing (24 013 463)

Statement Closed after initial enquiries Allocations 05-Feb-2025

Summary: We will not investigate Ms X’s complaint about the Council’s housing register decision because it is appropriate for the Council to review it. We cannot investigate complaints about councils acting as social landlords, which means we cannot investigate a complaint about the Council’s response to reports of disrepair in a Council property.
Portsmouth City Council (24 013 523)

Statement Closed after initial enquiries Allocations 05-Feb-2025

Summary: We will not investigate Mr X’s complaint about the Council’s housing register decision. This is because there is insufficient evidence of fault to justify our involvement.
Lincolnshire County Council (24 013 848)

Statement Upheld Assessment and care plan 05-Feb-2025

Summary: We will not investigate Mr X’s complaint that the Council placed his mother into a care home against her wishes and that she did not receive the free six weeks of care she was entitled to. This is because the likely fault has not caused any injustice to Mrs Z. Further, the Council has appropriately remedied the injustice caused to Mr X and so an investigation would not lead to a different outcome.
Leicester City Council (24 014 016)

Statement Closed after initial enquiries Charging 05-Feb-2025

Summary: We will not investigate Mr X’s complaint the Council has charged him the full cost of his care. There is not enough evidence of fault in how the Council completed the financial assessment to justify our involvement.
Bristol City Council (24 014 228)

Statement Closed after initial enquiries Other 05-Feb-2025

Summary: We will not investigate this complaint about a damage claim as we cannot achieve the outcome the complainant seeks as this is a matter for the courts.
Cumberland Council (24 014 739)

Statement Closed after initial enquiries Special educational needs 05-Feb-2025

Summary: We will not investigate Mr X’s complaint about an allegation of inaccurate information supplied to third parties. It is reasonable to expect Mr X to apply to Court.
Ribble Valley Borough Council (24 014 918)

Statement Closed after initial enquiries Councillor conduct and standards 05-Feb-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about councillor conduct. This is because there is not enough evidence of fault by the Council or of injustice to the complainant so it does not warrant investigation.
Cumberland Council (24 014 964)

Statement Closed after initial enquiries Licensing 05-Feb-2025

Summary: We will not investigate Mr X’s complaint about how the Council handled an appeal of a food hygiene rating. The courts are better placed to consider his complaint, and we could not achieve the outcome he wants.
Cornwall Council (24 015 114)

Statement Closed after initial enquiries Alternative provision 05-Feb-2025

Summary: We will not investigate this complaint that the Council is failing to make alternative educational provision for the complainant’s son when he is out of school due to exclusion. This is because there is no evidence of fault on the Council’s part.
Buckinghamshire Council (24 015 171)

Statement Closed after initial enquiries Allocations 05-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision that Ms X does not meet the relevant criteria to join its housing allocations scheme. This is because there is no evidence to suggest fault by the Council sufficient to warrant an investigation.

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