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  • City of York Council (25 009 787)

    Statement Closed after initial enquiries Other 31-Aug-2025

    Summary: We will not investigate Mrs B’s complaint that the Council wrongly sent her sensitive personal information relating to someone else. This is because Mrs B may complain to the Information Commissioner’s Office which is in the best position to consider this complaint.

  • Sandwell Metropolitan Borough Council (24 018 450)

    Statement Upheld Special educational needs 31-Aug-2025

    Summary: The Council was at fault as it delayed completing an Education, Health and Care needs assessment for Miss X’s child Y. It was also at fault as it did not properly consider its alternative provision duty when Y was not in school and it poorly communicated and handled Miss X’s complaint. The Council will apologise and make a symbolic payment to Miss X to recognise the avoidable frustration and uncertainty caused by its faults. It will also report back to us on the steps it will take to avoid similar issues from happening again.

  • Oxfordshire County Council (24 018 578)

    Statement Upheld Residential care 31-Aug-2025

    Summary: Mrs X complained for her husband Mr X about his care in a council-funded care home. We found fault as care did not reflect Mr X’s preferences, he was not supported to walk, he had only infrequent showers and did not get enough opportunities to take part in activities he was interested in. The Council will apologise, make symbolic payments to reflect avoidable distress and complete a review by the quality assurance team.

  • London Borough of Haringey (24 018 580)

    Statement Upheld Allocations 31-Aug-2025

    Summary: Ms D complains the Council delayed assessing her housing need and providing suitable housing. I have found substantial delays by the Council resulting in Ms D not being provided a reasonable level of assistance for a total of 20 months. During that time she has had to occupy an unsuitable property, is effectively housebound because of stairs to access the property and cannot use the bath. The Council has agreed to pay redress and make service improvements.

  • London Borough of Waltham Forest (24 018 687)

    Statement Closed after initial enquiries Trees 31-Aug-2025

    Summary: We will not investigate this complaint about damage by a Council owned tree to the complainant’s property. It is reasonable to expect the complainant to go to court.

  • Essex County Council (24 018 829)

    Statement Upheld Special educational needs 31-Aug-2025

    Summary: Mrs X complained about the delay in her son’s (Y) Education Health and Care needs assessment and the Council’s unsatisfactory communication with her. We found fault in the way the Council carried out the Education Health and Care Plan process for Y and how it communicated with her. The Council’s fault caused injustice to Mrs X. The Council has agreed to apologise and make a payment to recognise Mrs X’s distress.

  • Birmingham City Council (24 019 353)

    Statement Upheld Allocations 31-Aug-2025

    Summary: Ms B complained about the Council’s decision to close her housing applications. We find that the Council failed to provide clear information about the documents Ms B needed to provide. This led to the closure of her second application which caused avoidable frustration and inconvenience for Ms B. The Council has agreed to assess her application and backdate her award date if she qualifies to join the register. It has also agreed to apologise and make a symbolic payment to Ms B.

  • Transport for London (24 019 918)

    Statement Upheld Traffic management 31-Aug-2025

    Summary: Mr B complained that Transport for London delayed in responding to his grant application. We find Transport for London at fault for a delay in providing Mr B with the outcome of his application and for providing inconsistent reasons for refusing his application. This caused Mr B uncertainty and frustration. Transport for London agreed to apologise to Mr B to remedy the injustice caused.

  • Somerset Council (24 020 138)

    Statement Upheld Special educational needs 31-Aug-2025

    Summary: We found the Council delayed acting on a transfer of Miss X’s son’s Education Health and Care Plan when she moved to its area. The Council did not provide a new school place for around 19 weeks and it did not provide her son with alternative education while he was out of school. This caused difficulties for Miss X and her son lost out on education.

  • London Borough of Lambeth (24 020 522)

    Statement Upheld Homelessness 31-Aug-2025

    Summary: Miss X complained the Council failed to ensure adequate repairs were carried out at her temporary accommodation. Miss X also complained the unresolved disrepair issues meant the temporary accommodation provided to her was unsuitable. She said the Council’s actions caused her avoidable distress and negatively impacted her mental health. We found fault by the Council. The Council has agreed to offer suitable alternative accommodation to Miss X and provide her with an apology and a financial remedy.

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