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Decision reason: Closed after initial enquiries Not upheld Upheld

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Staffordshire County Council (25 006 371)

Statement Closed after initial enquiries Child protection 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s involvement with care arrangements of a child. This is because these matters have been, or could reasonably be, mentioned in court proceedings.
Royal Borough of Kingston upon Thames (25 008 063)

Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Oct-2025

Summary: We will not investigate this complaint about a housing benefit overpayment and the Council’s advice regarding claiming council tax support. This is because there is insufficient injustice regarding the overpayment. The council tax support complaint is late and there are no good reasons for this.
Lancashire Fire & Rescue Service (25 010 728)

Statement Closed after initial enquiries Other 14-Oct-2025

Summary: We will not investigate this complaint about the Authority’s handling of a complaint relating to one of its employees. This is because the law does not allow us to investigate employment matters. And because we cannot consider the substantive issues, there is no worthwhile outcome achievable by us investigating the Authority’s response.
Stevenage Borough Council (25 010 999)

Statement Closed after initial enquiries Other 14-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s disclosure of his personal details on its website. This is because the complaint concerns a data breach and is a matter best placed for the Information Commissioner’s office to consider.
Torbay Council (25 012 058)

Statement Closed after initial enquiries Councillor conduct and standards 14-Oct-2025

Summary: We will not investigate how the Council dealt with a councillor conduct complaint as the complainant is not caused a level of personal injustice that would justify our further involvement.
London Borough of Tower Hamlets (25 006 480)

Statement Closed after initial enquiries Traffic management 14-Oct-2025

Summary: We will not investigate this complaint about allocation of parking bays. Any injustice is not significant enough to justify our involvement.
Bristol City Council (25 006 537)

Statement Closed after initial enquiries Planning applications 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to notify Mr X about a planning application for a site near his home. We have not seen enough evidence of fault in the Council’s actions.
Hinckley & Bosworth Borough Council (25 006 636)

Statement Closed after initial enquiries Enforcement 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action and to restrict Mr X’s communications with officers. There is not enough evidence of fault in the Council’s actions.
London Borough of Camden (25 006 891)

Statement Closed after initial enquiries Homelessness 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s delay in carrying out a review of Mr X’s temporary accommodation. This is because an investigation would not result in a different outcome.
Wakefield City Council (25 007 148)

Statement Closed after initial enquiries Child protection 14-Oct-2025

Summary: We will not investigate Mr X’s complaint about the actions of the Council’s children’s services. This is because there is insufficient evidence of fault in the Council’s decision not to consider his complaint until after court proceedings have concluded.

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