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Decision reason: Closed after initial enquiries Not upheld Upheld

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Bristol City Council (25 009 091)

Statement Closed after initial enquiries Council tax 15-Oct-2025

Summary: We will not investigate this complaint about council tax. This is because the complaint is late and there are no good reasons for this.
Southampton City Council (25 009 164)

Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Oct-2025

Summary: We will not investigate this complaint about a housing benefit overpayment. This is because the complaint is late and there are no good reasons for this.
Bracknell Forest Council (24 018 901)

Statement Not upheld Allocations 14-Oct-2025

Summary: Mr X complained the Council’s housing allocations policy discriminated against him as a disabled person. We did not find the Council to be at fault. Government guidance allowed councils to include preference criteria that may favour certain groups over others.
London Borough of Merton (25 013 488)

Statement Closed after initial enquiries Parking and other penalties 14-Oct-2025

Summary: We will not investigate this complaint that the Council is issuing parking penalty charge notices unfairly as any motorist impacted by this has the right to appeal to an independent tribunal.
Stafford Borough Council (25 014 567)

Statement Closed after initial enquiries Enforcement 14-Oct-2025

Summary: We cannot investigate this complaint about a planning matter because it has been made by a parish council. We cannot investigate complaints from public bodies such as parish councils.
Derbyshire County Council (24 004 015)

Statement Upheld Alternative provision 14-Oct-2025

Summary: We found fault on Mrs Y’s complaint about the Council failing to ensure her son Z received the provision set out in his Education, Health and Care plan. It failed to show it considered whether alternative provision was needed and whether provision under his plan was being provided when circumstances changed. It also delayed holding an annual review of his plan. The Council agreed to send her an apology, £3,600 for lost educational provision, £200 for the delay, and review its procedures to ensure the failures found cannot be repeated on future cases.
East Sussex County Council (24 014 845)

Statement Closed after initial enquiries Assessment and care plan 14-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council wrongly charging Ms Y for her care and support. This is because the complaint is late and there are no good reasons why he did not complain sooner.
North Yorkshire Council (24 015 957)

Statement Upheld Refuse and recycling 14-Oct-2025

Summary: Mr X complained about how the Council made, and communicated, its decision to change refuse collection arrangements for his home. We found fault in how it communicated its decision. The Council agreed to apologise to Mr X for the uncertainty and confusion caused to him. We did not find evidence of fault in how the Council made its decision.
London Borough of Waltham Forest (24 016 596)

Statement Upheld Building control 14-Oct-2025

Summary: Mr B complained that the Council had failed to take action to enforce a section 215 notice regarding the external condition of the property he lives in. We found the Council delayed in reaching a decision not to take enforcement action. This caused Mr B uncertainty and distress. The Council has agreed to apologise to him and make a symbolic payment of £150.
South Gloucestershire Council (24 016 794)

Statement Upheld Homelessness 14-Oct-2025

Summary: Mr X complained about the Council’s handling of his homeless application. The Council was at fault for failing to notify Mr X of his review rights after it decided it no longer owed him a housing duty in May 2024. It was also at fault for its delayed and confusing responses to Mr X’s complaint. However, the Council was not at fault for failing to consider the suitability of his interim accommodation as Mr X moved out before the Council had time to review this. The Council has agreed to apologise, reinstate Mr X’s right of review and make a symbolic payment to remedy the distress, frustration and uncertainty caused.

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