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Decision reason: Closed after initial enquiries Not upheld Upheld

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East Sussex County Council (24 021 044)

Statement Closed after initial enquiries Planning applications 31-Mar-2025

Summary: We will not investigate this complaint about the Council’s response to a consultation request from the local planning authority. This is because the complainant has not suffered significant injustice.
Epsom & Ewell Borough Council (24 021 374)

Statement Closed after initial enquiries Leisure and culture 31-Mar-2025

Summary: We will not investigate this complaint about the Council’s liability for an incident involving Mrs X at a leisure facility. This is because Mrs X has an alternative legal remedy through the courts, and it would be reasonable to expect her to use this alternative remedy.
London Borough of Islington (24 021 508)

Statement Upheld Other 31-Mar-2025

Summary: Mr X complained the Council failed to comply with one of the recommended actions it agreed to complete following the Ombudsman’s investigation into his original complaint about how the Council handled his business rates account and its recovery action. There was fault by the Council for its failure to properly consider and complete the action within the agreed timeframe. This caused uncertainty and further distress to Mr X. The Council will take action to remedy the injustice caused.
Buckinghamshire Council (24 021 834)

Statement Closed after initial enquiries Planning advice 31-Mar-2025

Summary: We will not investigate this complaint about the planning advice the Council provided. This is because it is unlikely an investigation would add to the Council’s response or achieve anything more for the complainant. The complainant also had the right to appeal to the Planning Inspector.
Birmingham City Council (24 022 246)

Statement Closed after initial enquiries Refuse and recycling 31-Mar-2025

Summary: We cannot investigate Ms X’s complaint about the Council’s failure to collect waste bins for over five weeks. This is because we have no jurisdiction to investigate matters which affect all or most people in the Council’s area.
London Borough of Newham (24 022 384)

Statement Closed after initial enquiries Parking and other penalties 31-Mar-2025

Summary: We will not investigate this complaint about damage to Mr X's car as this is a matter for the courts. Mr X can appeal to the independent tribunal about the penalty charge notice aspect of his complaint.
Gedling Borough Council (24 022 464)

Statement Closed after initial enquiries Council tax 31-Mar-2025

Summary: We will not investigate this complaint about a Council tax premium as there is a right of appeal to a Valuation Tribunal.
London Borough of Enfield (24 023 063)

Statement Closed after initial enquiries Other 31-Mar-2025

Summary: We will not investigate Ms B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Ms B to pursue her compensation claim at court.
East Sussex County Council (24 023 097)

Statement Closed after initial enquiries Highway repair and maintenance 31-Mar-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged due to the Council’s failure to maintain the highway. This is because it is reasonable for Mr B to put in a compensation claim, and if needed, take the Council to court.
Slough Borough Council (24 002 891)

Statement Upheld Special educational needs 30-Mar-2025

Summary: Ms X complained about delays and faults by the Council in its administration and review of her son’s Education, Health and Care Plan. We found the Council was at fault for delay in updating the plan; in carrying out an assessment and in reimbursing her for the cost of an occupational therapy assessment. These faults caused significant distress to Ms X and her son. The Council has accepted these findings. At the end of this statement, we set out action it has agreed to take to remedy this injustice and improve its service.

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