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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52298 results

City of Doncaster Council (24 016 827)

Statement Closed after initial enquiries Planning applications 31-Mar-2025

Summary: We cannot investigate this complaint about the Council’s decision to approve funding to a Town Council for a specific project. That is because this decision is one that affects all or most of the people in the Council’s area, and the law does not allow us to investigate such decisions.
South Gloucestershire Council (23 011 699)

Statement Upheld Assessment and care plan 31-Mar-2025

Summary: The Council acted in line with charging regulations and guidance when dealing with Mr and Mrs Y’s financial assessments for care charges and so there is no fault. Communication with Mr X about Mr Y’s fall in a care home in 2023 was poor; this was fault causing avoidable confusion. The Council will apologise.
Buckinghamshire Council (24 017 867)

Statement Upheld Special educational needs 31-Mar-2025

Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care needs assessment regarding her child, Y. The Council agreed to resolve the complaint early by apologising to Mrs X and paying her a symbolic payment to acknowledge the injustice caused.
Gloucestershire County Council (24 017 928)

Statement Upheld Special educational needs 31-Mar-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Surrey County Council (24 017 956)

Statement Closed after initial enquiries Charging 31-Mar-2025

Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.
Essex County Council (24 018 087)

Statement Closed after initial enquiries School transport 31-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to provide her son with home to school transport. This is because there is not enough evidence of fault by the Council to warrant an investigation.
Kent County Council (24 018 127)

Statement Closed after initial enquiries Child protection 31-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s involvement with her family. The law prevents us from investigating anything that is the subject of court proceedings. We also cannot achieve the outcomes Mrs X wants.
Cambridgeshire County Council (24 018 227)

Statement Upheld Special educational needs 31-Mar-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
Lancashire County Council (24 018 339)

Statement Upheld Special educational needs 31-Mar-2025

Summary: We have upheld Mrs X’s complaint about the Council’s delay in completing her child’s Education, Health and Care needs assessment. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
Ipswich Borough Council (24 018 576)

Statement Closed after initial enquiries Homelessness 31-Mar-2025

Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. It was reasonable for Mr X to use the review/appeal procedure to challenge the Council’s decision.

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