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Decision reason: Closed after initial enquiries Not upheld Upheld

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Staffordshire County Council (25 007 167)

Statement Closed after initial enquiries Child protection 14-Oct-2025

Summary: We will not investigate Ms X’s complaint about the child protection conference chair on her child’s case. This is because there is no sign of fault in the Council’s decision not to investigate her complaint whilst the case is subject to ongoing court proceedings.
Northumberland County Council (25 007 330)

Statement Closed after initial enquiries Planning applications 14-Oct-2025

Summary: We will not investigate Ms X’s complaint about how the Council handled an application to install a telecoms pole. This is because there is not enough evidence of fault.
Coventry City Council (25 007 650)

Statement Closed after initial enquiries Child protection 14-Oct-2025

Summary: We cannot investigate this complaint about the contents of a court report or the outcome of the related court proceedings. The law does not allow us to investigate matters which have been subject to court proceedings.
Coventry City Council (25 007 737)

Statement Closed after initial enquiries Parking and other penalties 14-Oct-2025

Summary: We cannot investigate this complaint about the enforcement of a Penalty Charge Notice because it is reasonable to expect Mrs Y to pursue the matter through the Traffic Enforcement Centre and the Traffic Penalty Tribunal, and as she has already applied to the Traffic Enforcement Centre, we cannot investigate her complaint.
London Borough of Havering (25 004 780)

Statement Closed after initial enquiries Council tax 14-Oct-2025

Summary: We will not investigate this complaint about Mr X’s liability for council tax. The Council is not responsible for decisions about whether a property is uninhabitable, as the Valuation Office Agency makes such decisions. It would be reasonable for Mr X to use his right of appeal with the Valuation Tribunal.
London Borough of Newham (25 004 915)

Statement Closed after initial enquiries Refuse and recycling 14-Oct-2025

Summary: We will not investigate this complaint about how the Council handled a bulky waste collection. The claimed injustice is not significant enough to warrant our involvement.
Central Bedfordshire Council (25 004 933)

Statement Closed after initial enquiries Special educational needs 14-Oct-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to provide suitable education provision for his daughter or the special educational provision detailed in her Education Health and Care Plan. This is because these matters overlap with a tribunal appeal.
London Borough of Brent (25 013 628)

Statement Closed after initial enquiries Council tax 13-Oct-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
Manchester City Council (25 014 050)

Statement Closed after initial enquiries Parking and other penalties 13-Oct-2025

Summary: We will not investigate Miss B’s complaint about a Penalty Charge Notice she received for an alleged parking contravention. This is because it is reasonable for Miss B to put in an appeal to the Traffic Penalty Tribunal.
Slough Borough Council (24 009 992)

Statement Upheld Special educational needs 13-Oct-2025

Summary: Mrs X complained the Council failed to provide her son with a full-time education and the provision in his Education, Health and Care Plan. She also says the Council’s communication about Education, Otherwise Than At School provision for her son was poor. We find the Council was at fault for how it handled Mrs X’s son’s education and its failure to provide him with the provision in his Education, Health and Care Plan. It was also at fault for its communication with Mrs X. These faults caused distress and upset. Mrs X’s son missed education and provision. The Council has agreed to apologise to Mrs X, make financial payments and provide training to its staff.

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