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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52298 results

Cambridgeshire County Council (24 021 035)

Statement Closed after initial enquiries Child protection 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint about a social worker’s handling of her granddaughter’s case. This is because there is no sign of fault in the Council’s decision not to investigate the complaint whilst the matter is subject to ongoing court proceedings.
Oxfordshire County Council (24 021 076)

Statement Closed after initial enquiries Other 01-Apr-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s section 7 court report and contact arrangements with his child. We have no jurisdiction to look at matters subject to court proceedings.
Wakefield City Council (24 021 150)

Statement Closed after initial enquiries Parking and other penalties 01-Apr-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice. Miss X had the right to formally challenge it and appeal to the tribunal and it would be reasonable to expect her to have used that right. There is not enough evidence of fault in the Council’s actions to warrant further investigation.
Durham County Council (24 021 215)

Statement Closed after initial enquiries Trading standards 01-Apr-2025

Summary: We will not investigate this complaint about trading standards because it is late with no good reason to exercise discretion to investigate it now.
East Suffolk Council (24 021 418)

Statement Closed after initial enquiries Planning applications 01-Apr-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
London Borough of Haringey (24 022 334)

Statement Closed after initial enquiries Trees 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint that a Council owned tree damaged her shed. This is because it is reasonable for her to take the matters complained about to court.
London Borough of Havering (23 020 738)

Statement Closed after initial enquiries Allocations 31-Mar-2025

Summary: We will not investigate this complaint about the Council referring Mr B and his partner, Mrs C, to its safeguarding team when they approached it about Mrs C applying to the housing register, causing them both significant distress and upset. We could not achieve more than the Council’s own investigation or a different result.
London Borough of Sutton (24 001 763)

Statement Upheld Assessment and care plan 31-Mar-2025

Summary: There is some evidence the Council failed properly to consider Mrs X’s needs before she was discharged from hospital and did not give sufficient weight to the concerns expressed by her family. As a result the family made private arrangements for Mrs X to stay in a care home where she was later assessed as needing nursing care from the date of her admission. The Council has agreed to reconsider the date from which the financial assessment was calculated and offer a consolatory sum to Ms Y and Ms Z.
City of Bradford Metropolitan District Council (24 004 408)

Statement Upheld Other 31-Mar-2025

Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.
West Northamptonshire Council (24 005 344)

Statement Upheld Special educational needs 31-Mar-2025

Summary: We upheld Ms X’s complaint about delay in issuing Y’s Education Health and Care Plan and delay in arranging alternative educational provision. This caused avoidable frustration, uncertainty, distress and a loss of provision. The Council will issue an apology, and make payments for missed provision, distress/uncertainty and reimburse the cost of an Educational Psychologist's report.

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