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Decision reason: Closed after initial enquiries Not upheld Upheld

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Sandwell Metropolitan Borough Council (25 006 679)

Statement Closed after initial enquiries Domiciliary care 15-Oct-2025

Summary: We will not investigate this complaint about a Carer allegedly flushing away Mrs X’s dentures. This is because the small claims court is best placed to consider the claim for the cost of replacement dentures.
Norfolk County Council (25 006 744)

Statement Closed after initial enquiries Looked after children 15-Oct-2025

Summary: We will not investigate this complaint about arrangements for contact with Mr X’s grandchildren. The complaint is late and there is also not enough evidence of fault with the Council’s actions. Even if we investigated, we could not achieve the outcome Mr X wants.
London Borough of Harrow (25 006 762)

Statement Closed after initial enquiries Charging 15-Oct-2025

Summary: We will not investigate this complaint about the way the Council changed a person’s care and support arrangements and then financially assessed the contribution towards care costs. Any injustice is not significant enough to justify our involvement.
Hampshire County Council (25 006 809)

Statement Closed after initial enquiries Other 15-Oct-2025

Summary: We will not investigate Mr X’s complaint about his contact with his child. There is nothing more we could add to the Council’s responses to Mr X’s complaints to justify us investigating this matter further. It would also be reasonable for Mr X to ask the court to decide on child contact arrangements as neither we nor the Council have the power to do so.
Royal Borough of Windsor and Maidenhead Council (25 006 970)

Statement Closed after initial enquiries Other 15-Oct-2025

Summary: We will not investigate this complaint the Council failed to maintain a ‘Fit and Proper Person’ register for park home sites. Any injustice s not significant enough to justify our involvement.
Wychavon District Council (25 007 072)

Statement Closed after initial enquiries Planning applications 15-Oct-2025

Summary: We will not investigate this complaint that the Council’s failure to demonstrate a 5-year housing land supply is affecting its decisions on planning applications. The complainant has not yet suffered a significant injustice as a result of the alleged fault, we could not achieve a worthwhile outcome, and we cannot recommend disciplinary action against council officers.
Transport for London (25 008 657)

Statement Closed after initial enquiries Parking and other penalties 15-Oct-2025

Summary: We will not investigate this complaint about Transport for London’s handling of two penalty charge notices. This is because the authority has now cancelled the notices and this provides a suitable remedy for Mr X.
Leicester City Council (25 008 780)

Statement Closed after initial enquiries Other 15-Oct-2025

Summary: We will not investigate this complaint about a Council officer who was responding to Ms X’s noise complaint. This is because there is no worthwhile outcome achievable.
Walsall Metropolitan Borough Council (25 008 863)

Statement Closed after initial enquiries Other 15-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision not to remove an abandoned vehicle. The claimed injustice is not significant to warrant our involvement.
London Borough of Hackney (25 009 033)

Statement Closed after initial enquiries Trees 15-Oct-2025

Summary: We will not investigate this complaint about how the Council handled a tree management issue. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.

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