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  • Stoke-on-Trent City Council (24 018 497)

    Statement Upheld Noise 14-Oct-2025

    Summary: Mr X complained about the Council’s failure to take action to prevent his neighbour’s noise and light nuisance. We found the Council to be at fault because it did not respond to Mr X’s report about light nuisance. This caused frustration and distress. To remedy this injustice, the Council has agreed to apologise to Mr X and contact him to discuss this issue. We did not find fault with the Council’s response about noise nuisance.

  • Milton Keynes Council (24 020 117)

    Statement Closed after initial enquiries Child protection 14-Oct-2025

    Summary: We cannot investigate Mrs X’s complaint about the contact she has with her family because the Court is considering this. The Information Commissioner’s Office is better placed to consider inaccurate documents complaints. And Mrs X is not the best person to complain about children services’ actions as she does not have parental responsibility.

  • Lincolnshire County Council (24 020 313)

    Statement Not upheld Assessment and care plan 14-Oct-2025

    Summary: We will not investigate Mr X’s complaint further. This is because we cannot achieve the outcome Mr X wants or link the injustice he claims to the actions of the Council and its commissioned care provider.

  • Spelthorne Borough Council (24 020 646)

    Statement Upheld Private housing 14-Oct-2025

    Summary: We found fault on Miss Y’s complaint about the way the Council dealt with her reports against her landlord who failed to carry out all necessary repairs as required. There were delays, failures to keep her updated, failures to show it considered whether it needed to trace the owner, and delayed consideration of whether the repairs were hazards under the Housing Health and Safety Rating System. It also failed to signpost her to seek legal advice about a possible claim for a Rent Repayment Order or protection from landlord harassment. Nor did it show it considered whether it needed to do outstanding works itself. The Council agreed to send Miss Y an apology, pay £350 for the injustice caused, remind relevant officers about action needed and what they need to consider in future similar situations, as well as reviewing why the delays happened so they are not repeated in the future.

  • London Borough of Barnet (24 021 777)

    Statement Upheld Refuse and recycling 14-Oct-2025

    Summary: The Council was at fault when it frequently failed to collect Mr X’s household refuse over an eight month period. It did not address the issue or respond to Mr X’s concerns in a timely manner. The Council will make a payment to Mr X to acknowledge the frustration this caused him.

  • London Borough of Barnet (24 021 796)

    Statement Upheld Other 14-Oct-2025

    Summary: Dr X complained the Council has wrongly charged him to replace 10 paving slabs outside his house. We find the Council was at fault for how it made the decision to charge Dr X for 10 slabs. This fault caused Dr X frustration and upset. The Council has agreed to apologise to Dr X and review its decision.

  • South Tyneside Metropolitan Borough Council (24 022 121)

    Statement Upheld Looked after children 14-Oct-2025

    Summary: Ms X complained about the Council’s actions in relation to her child, Z. We found fault because the Council failed to consider her complaint under the children’s statutory complaints procedure. This caused Ms X avoidable distress and frustration. To remedy the injustice caused, the Council will now consider Ms X’s concerns through the statutory procedure and apologise for failing to do this originally. It will make a payment to her and issue guidance to staff.

  • London Borough of Hounslow (24 022 774)

    Statement Upheld Special educational needs 14-Oct-2025

    Summary: The Council was at fault. It did not secure Ms X’s child, Y’s, speech and language therapy (SALT) or occupational therapy (OT), had poor record keeping practices and communicated poorly with Ms X. This caused Ms X frustration and meant Y missed provision to which they were entitled. The Council will apologise to Y, make a symbolic payment to Ms X, review the impact of Y’s lost SALT and OT, consider how it can communicate with Ms X in the future and put in place service improvements.

  • Gain Healthcare Ltd (24 022 869)

    Statement Closed after initial enquiries Other 14-Oct-2025

    Summary: We will not investigate Miss X’s complaint about the Care Provider failing to meet her neighbour’s needs. This is because there is not enough evidence of fault by the Care Provider and the injustice is not significant enough to warrant an investigation.

  • Dorset Council (24 023 307)

    Statement Upheld Charging 14-Oct-2025

    Summary: The Council acknowledged failings in the way it dealt with the assessment and care planning for Miss Y before the involvement of this office, but it failed to provide an adequate remedy for the injustice caused to Miss Y and her mother.

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