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Decision reason: Closed after initial enquiries Not upheld Upheld

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Leeds City Council (25 004 706)

Statement Closed after initial enquiries Homelessness 14-Oct-2025

Summary: We will not investigate Mr X’s complaint about how the Council handled his housing application. This is because further investigation is unlikely to lead to a different outcome.
Knowsley Metropolitan Borough Council (25 005 982)

Statement Closed after initial enquiries Disabled facilities grants 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision not to progress a disabled facilities grant application. There is not enough evidence of fault by the Council to warrant our involvement.
South Norfolk District Council (25 006 043)

Statement Closed after initial enquiries Enforcement 14-Oct-2025

Summary: We will not investigate this complaint about planning enforcement because there is insufficient evidence of fault by the Council and part of the complaint is out of time.
Torbay Council (25 006 112)

Statement Closed after initial enquiries Child protection 14-Oct-2025

Summary: We will not investigate Miss X’s complaint the Council fraudulently put her signature into a child protection document. There is not enough evidence of fault to justify our involvement.
London Borough of Brent (25 006 148)

Statement Closed after initial enquiries Building control 14-Oct-2025

Summary: We will not investigate this complaint that the Council failed to correctly inspect Ms X’s neighbour’s electrical wiring. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
London Borough of Camden (25 006 211)

Statement Closed after initial enquiries Homelessness 14-Oct-2025

Summary: We will not investigate Ms X’s complaint about this Council’s lack of support when she fled domestic abuse. There is insufficient evidence of fault to justify our involvement.
Epsom & Ewell Borough Council (25 006 221)

Statement Closed after initial enquiries Council tax 14-Oct-2025

Summary: We cannot investigate this complaint about the Council’s court recovery action over unpaid council tax. We cannot investigate complaints about matters which have been subject to Court proceedings.
London Borough of Tower Hamlets (25 006 332)

Statement Closed after initial enquiries Allocations 14-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault to justify our involvement.
Epping Forest District Council (25 006 361)

Statement Closed after initial enquiries Allocations 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Wiltshire Council (25 006 366)

Statement Closed after initial enquiries Child protection 14-Oct-2025

Summary: We will not investigate Mr X’s complaint about his contact arrangements with his children. There is no evidence of fault to justify our involvement because the Council has not previously been involved in the arrangements for Mr X’s children. It would be reasonable for Mr X to ask the court to decide on and formalise his contact arrangements as neither we nor the Council have the power to do so.

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