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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Newham (25 001 727)

Statement Upheld Other 15-Oct-2025

Summary: Mr X complained about how he and his children were treated by the Council’s children’s social care service. We have found that the Council was at fault for a significant delay in its handling of his complaint. This caused him an injustice, which the Council has already addressed. But we will not conduct a further investigation of Mr X’s complaint. An independent investigation has already found no fault in most of what the Council did. It is unlikely that further investigation of the same issue would lead to a different outcome for Mr X. However, the Council will now take steps to eliminate complaint handling delays in future.
Hartford Care (5) Limited (25 002 819)

Statement Closed after initial enquiries Residential care 15-Oct-2025

Summary: We will not investigate this complaint about private residential care because we could not add to any previous investigation, further investigation would not lead to a different outcome, and there is another body better placed to consider this complaint.
Oxford City Council (25 003 322)

Statement Closed after initial enquiries Homelessness 15-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application because there is insufficient evidence of fault to justify our involvement.
Essex County Council (25 004 559)

Statement Upheld Special educational needs 15-Oct-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Essex County Council (25 004 864)

Statement Upheld Special educational needs 15-Oct-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Essex County Council (25 004 911)

Statement Upheld Special educational needs 15-Oct-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Liverpool City Council (25 005 234)

Statement Closed after initial enquiries Special educational needs 15-Oct-2025

Summary: We will not investigate this complaint about the handling of Miss X’s child’s Education, Health and Care needs assessment. This is because it would have been reasonable for Miss X to appeal to the tribunal.
Bolton Metropolitan Borough Council (25 005 283)

Statement Closed after initial enquiries Disabled facilities grants 15-Oct-2025

Summary: We will not investigate this complaint about works related to a disabled facilities grant and the handling of the complaint. Part of the complaint is late. There is insufficient evidence of fault by the Council on the remaining aspects which may be better addressed in court. And we will not investigate the complaint handling alone when we are not investigating the substantive complaint.
Lancashire County Council (25 005 296)

Statement Upheld Special educational needs 15-Oct-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused.
South Cambridgeshire District Council (25 005 320)

Statement Closed after initial enquiries Allocations 15-Oct-2025

Summary: We will not investigate Mr X’s complaint about the priority band the Council awarded on its housing register. This is because there is insufficient evidence of fault to justify our involvement.

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