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Your search has 52507 results

  • Pendle Borough Council (25 002 126)

    Statement Closed after initial enquiries Council tax support 26-Jun-2025

    Summary: We will not investigate this complaint about Miss X’s complaint about council tax reduction. This is because the complaint is late, and there is no good reason for the delay in coming to us.

  • Sheffield City Council (23 021 043)

    Statement Upheld Homelessness 26-Jun-2025

    Summary: We have found fault with the Council for causing the delays Miss X experienced during her homelessness application process. We are satisfied the Council took reasonable action to put Miss X back in the position she would have been but for the fault. The Council has also dealt with the backlog of cases that caused the delays.

  • City of York Council (24 001 411)

    Statement Upheld Other 26-Jun-2025

    Summary: We do not uphold G’s complaint about City of York Council and NHS Humber and North Yorkshire Integrated Care Board’s decision to reduce their section 117 aftercare in December 2023. However, the Council and ICB should have reviewed G’s aftercare need before they left hospital in March 2024. That caused them distress, and the organisations should jointly apologise for that.

  • NHS Humber and North Yorkshire Integrated Care Board (ICB) (24 001 411a)

    Statement Upheld Mental health services 26-Jun-2025

    Summary: We do not uphold G’s complaint about City of York Council and NHS Humber and North Yorkshire Integrated Care Board’s decision to reduce their section 117 aftercare in December 2023. However, the Council and ICB should have reviewed G’s aftercare need before they left hospital in March 2024. That caused them distress, and the organisations should jointly apologise for that.

  • Gloucestershire County Council (24 004 646)

    Statement Upheld Looked after children 26-Jun-2025

    Summary: Ms X complained the Council’s consideration of a complaint she raised through the children’s statutory complaint procedure about how the Council cared for a child, Y, was flawed. We found the Council was at fault when it overturned some of the statutory investigation’s findings, and did not provide an appropriate remedy to Y for the complaints it did uphold. This included that Y became isolated and institutionalised while they remained in an unregistered placement for more than four years. The Council will apologise and make a payment to Y.

  • Oxfordshire County Council (24 006 775)

    Statement Not upheld Friends and family carers 26-Jun-2025

    Summary: Mrs X complained the Council wrongly deducted child benefit from her Special Guardianship Allowance. We did not uphold the complaint. The Council is entitled to carry out a means test because Mrs X receives additional income as well as universal credit. There is no blanket policy as the Council has invited her to provide information about her outgoings and financial commitments. This is in line with regulations and so there is no fault.

  • Staffordshire County Council (24 009 452)

    Statement Closed after initial enquiries Residential care 26-Jun-2025

    Summary: We cannot investigate this complaint about adult social care, because the care package was arranged and funded by the NHS.

  • Thurrock Council (24 009 842)

    Statement Upheld Special educational needs 26-Jun-2025

    Summary: Miss B complained that for several years the Council failed to ensure her son received a suitable education. We upheld the complaint, finding the Council failed to have enough oversight of her son’s case. It also did not properly review his Education, Health and Care Plan during years 10 and 11 of his education. This contributed to Miss B’s son missing education provision at a critical time and caused distress for Miss B. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy this injustice and improve its service to try and prevent a repeat.

  • London Borough of Redbridge (24 010 372)

    Statement Upheld School transport 26-Jun-2025

    Summary: Mr X complained about the Council’s decision to refuse his child, Y, travel assistance to and from college. The Council was at fault. It failed to consider Y’s individual circumstances, their Education, Health and Care (EHC) Plan and disability when it made its decision and it did not properly explain to Mr X its reasons for refusing travel assistance. It did not follow its appeal process. Furthermore, the Council’s travel assistance policy for post-16 is unclear and its wait time for an assessment for independent travel training is not reasonable. The Council has agreed to apologise to Mr X and pay him £300 for the distress, frustration and uncertainty it caused him. It will also conduct a fresh stage two appeal. In addition, the Council will review and amend its policy, procedures, appeal records and decision letters to prevent a recurrence of fault.

  • Bracknell Forest Council (24 010 644)

    Statement Upheld Alternative provision 26-Jun-2025

    Summary: Miss X complained that her child who has an Education, Health and Care Plan has been without a special school place or suitable fulltime alternative education for two years. There was fault causing loss of education over a two-year period and an adverse impact on the parent carer who has been unable to work. The Council will apologise, continue efforts to find a school place, make a remedy payment and carry out service improvements.

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