Decision search
Your search has 47005 results
-
Essex County Council (23 006 438)
Statement Upheld Special educational needs 19-Mar-2024
Summary: Ms X complained about the time the Council took to carry out an Education, Health and Care needs assessment and issue a final Education, Health and Care plan for her son, causing her and her son frustration and uncertainty. The Council has agreed to apologise to Ms X and make a payment for the frustration and uncertainly caused by the delay.
-
Dudley Metropolitan Borough Council (23 007 034)
Statement Upheld Special educational needs 19-Mar-2024
Summary: the Council took too long to amend Mrs M’s son B’s Education, Health and Care (EHC) Plan following the annual review in October 2022. The Council’s apology is a suitable remedy. There was disruption to B’s tuition caused by the availability of the tutor. The Council, however, is ultimately responsible. The Council has agreed to make a symbolic payment to recognise the impact.
-
North Lincolnshire Council (23 000 168)
Statement Upheld Private housing 19-Mar-2024
Summary: We found no fault by the Council on Ms C’s complaint of it failing to ensure home improvement works were done and affordable. There were some delays in responding to correspondence and contacting the contractor. The agreed action remedies the injustice caused.
-
Warwickshire County Council (23 012 717)
Statement Not upheld Assessment and care plan 19-Mar-2024
Summary: We do not uphold a complaint about a reduction in Mrs X’s care hours. The Council carried out a review of the care and support plan and agreed an increase in hours. The records indicate Mrs X declined those hours as she does not want personal assistants to do personal care.
-
Statement Closed after initial enquiries Other 19-Mar-2024
Summary: We will not investigate X’s complaint about money lost in a children’s home. We are unlikely to find fault or achieve a different outcome to the Council’s replies.
-
Leeds City Council (23 013 545)
Statement Upheld Special educational needs 19-Mar-2024
Summary: The Council failed to carry out an Education, Health and Care Needs Assessment for Ms X’s child, Z, within the statutory timeframes. This was largely due to a shortage of Educational Psychologists. We are satisfied with the Council’s action plan to increase its access to Educational Psychologists. However to recognise the personal injustice caused to Ms X and Z by the Council’s fault, the Council has agreed in addition to pay Ms X £100 for each month of delay in concluding Z’s needs assessment.
-
Report Upheld Charging 18-Mar-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about charging for residential care.
-
London Borough of Brent (23 017 354)
Statement Closed after initial enquiries Special educational needs 18-Mar-2024
Summary: We will not investigate this complaint about the Council’s handling of an Education Health and Care Plan appeal. This is because we cannot investigate a complaint if someone has appealed to a tribunal about the same matter.
-
London Borough of Sutton (23 018 908)
Statement Closed after initial enquiries Parking and other penalties 18-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s installation of a dropped kerb. This is because the issue does not cause Mr X significant injustice.
-
Transport for London (23 019 297)
Statement Closed after initial enquiries Parking and other penalties 18-Mar-2024
Summary: We cannot investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. This is because Mr X has used his right of appeal to London Tribunals.