Decision search
Your search has 59748 results
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Gateshead Metropolitan Borough Council (25 019 584)
Statement Closed after initial enquiries Other 19-Aug-2026
Summary: We will not investigate this complaint about the Council’s failure to properly investigate Mr X’s complaint about a boarding kennel nor its failure to respond to his complaint in line with its complaints process. This is because an investigation would not lead to a worthwhile outcome.
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City of Doncaster Council (25 019 943)
Statement Closed after initial enquiries Child protection 19-Aug-2026
Summary: We will not investigate Mr X’s complaint the Council’s decision not to investigate his stage two complaint about his child. There is not enough evidence of fault in the Council’s decision making to justify our involvement.
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Durham County Council (25 020 043)
Statement Closed after initial enquiries Planning applications 19-Aug-2026
Summary: We will not investigate Mrs X’s complaint about how the Council decided a planning application for a housing development. This is because there is insufficient evidence any alleged fault has caused Mrs X a significant personal injustice. Also, the courts are better placed to consider whether the Council’s decision was legally flawed.
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Stratford-on-Avon District Council (25 021 747)
Statement Upheld Homelessness 19-Aug-2026
Summary: Miss X complained the Council did not properly manage her housing and homelessness applications and failed to rehouse her. She says this distressed her and put her family at risk. The Council was at fault. It delayed processing Miss X’s housing and homelessness applications and delayed issuing the main housing duty decision. The Council has agreed to apologise and issue guidance to its staff.
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West Northamptonshire Council (25 023 619)
Statement Closed after initial enquiries Child protection 19-Aug-2026
Summary: We will not investigate Ms X’s complaint about the way the Council dealt with her complaint about its handling of her safeguarding concerns about her child. There is not enough evidence of fault in the Council’s handling to justify us investigating. It would also be reasonable for Ms X to take any issues she has with the existing care and contact arrangements for her child back to court.
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East Riding of Yorkshire Council (25 023 693)
Statement Closed after initial enquiries Homelessness 19-Aug-2026
Summary: We will not investigate this complaint about homelessness. The Council has put right the injustice its fault caused. There is not enough evidence of fault to warrant investigating other points.
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London Borough of Croydon (25 024 057)
Statement Closed after initial enquiries Council tax 19-Aug-2026
Summary: We will not investigate this complaint about council tax handling. There is not enough evidence of fault regarding the majority of complaints Mr X raised to warrant investigation. The Council has taken suitable action to remedy the injustice from one fault.
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Wiltshire Council (25 026 207)
Statement Closed after initial enquiries Other 19-Aug-2026
Summary: We will not investigate Mrs X’s complaint the Council allowed inappropriate comments to be published on its planning portal. There is insufficient evidence of fault to warrant an investigation.
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Knowsley Metropolitan Borough Council (25 026 305)
Statement Closed after initial enquiries School transport 19-Aug-2026
Summary: We will not investigate Ms X’s complaint about the school named in her child, Y’s, Education, Health and Care Plan and Council decision-making related to Y’s school transport. We cannot investigate her disagreement with the named school because she used her right of appeal to the SEND Tribunal. Since bringing her complaint to us, the Council has reviewed its decision and upheld her appeal regarding Y’s school transport. An investigation would be unlikely to lead to a different outcome or achieve anything more.
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Bournemouth, Christchurch and Poole Council (25 026 705)
Statement Closed after initial enquiries Planning applications 19-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s approval of a planning application. There is not enough evidence of fault by the Council in how it reached its decision to justify an investigation.