Decision search
Your search has 52967 results
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Wiltshire Council (24 012 702)
Statement Upheld Special educational needs 07-Jul-2025
Summary: Mrs X complained about the Council’s handling of her child, Y’s Education, Health and Care (EHC) Plan and annual reviews since 2023. She also complained about a failure to investigate safeguarding allegations. The Council was at fault. It delayed issuing amended EHC Plans following annual reviews in 2023 and 2024 and delayed putting alternative provision in place during 2024. It considered the safeguarding allegations without fault. The Council agreed to make payments to recognise the injustice caused to Y and Mrs X and issue Y’s EHC Plan without further delay.
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Birmingham City Council (24 013 075)
Statement Upheld Allocations 07-Jul-2025
Summary: Miss B complained that the Council failed to properly backdate her housing priority award. We find that the Council failed to properly deal with Miss B’s homelessness application and delayed awarding Miss B additional priority on the Council’s housing register. The Council has agreed to apologise, backdate Miss B’s housing priority and makes a payment to Miss B. We have also recommended service improvements.
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Tonbridge and Malling Borough Council (24 014 165)
Statement Upheld Homelessness 07-Jul-2025
Summary: Miss X complained about the Council’s actions after she and her family became homeless, including placing them in unsuitable temporary accommodation. She said this significantly impacted on the family’s wellbeing and the children’s education. We found the Council at fault for failing to assess and consider the location of the children’s school with accommodation it provided. The Council has agreed to apologise and make a symbolic payment to recognise the injustice caused.
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Derbyshire County Council (24 014 276)
Statement Upheld Special educational needs 07-Jul-2025
Summary: Ms X complained the Council did not provide her child with full time education since 2022. Ms X says this impacted her child’s education and emotional wellbeing. The Ombudsman finds the Council at fault which caused injustice. The Council will apologise, make a payment to Mrs X and take service improvement action.
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Royal Borough of Kingston upon Thames (24 016 269)
Statement Upheld Other 07-Jul-2025
Summary: Mrs X complained the Council has not carried out repairs to the property they lease to the Council to be used as temporary accommodation. The Council has not completed the repairs and has not kept her informed of when they will be completed. Apologising and carrying out the repairs remedies the injustice.
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Cardinal Heenan Catholic High School, Liverpool (25 006 014)
Statement Closed after initial enquiries School admissions 07-Jul-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Worcestershire County Council (24 018 407)
Statement Closed after initial enquiries Councillor conduct and standards 06-Jul-2025
Summary: We will not investigate how the Council handled Mr X’s complaint about a councillor who blocked him from their social media account. There is not enough evidence of fault or injustice to warrant an investigation.
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Hampshire County Council (24 018 516)
Statement Closed after initial enquiries Special educational needs 06-Jul-2025
Summary: We will not investigate Mrs X’s complaint about Education Health and Care Plan issues. There are no good reasons to investigate issues before October 2023, and it is reasonable to expect Mrs X to have appealed the Council’s decision to name a school to the Tribunal. We are unlikely to achieve more than the Council has offered as a remedy for missed provision.
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Milton Keynes Council (24 022 292)
Statement Upheld Allocations 06-Jul-2025
Summary: We will not investigate this complaint about the priority the Council awarded to a housing register application. We have upheld parts of the complaint, and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.
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Cambridgeshire County Council (24 022 594)
Statement Closed after initial enquiries Charging 06-Jul-2025
Summary: We will not investigate this complaint about a ‘peace of mind charge’ levied at the extra care accommodation because there is not enough evidence of fault to justify investigation.