Decision search
Your search has 59748 results
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Kent County Council (26 010 642)
Statement Closed after initial enquiries School transport 24-Aug-2026
Summary: We will not investigate this complaint about the suitability of transport the Council has arranged for Ms X’s child to travel to school. This is because there is not enough evidence of fault to warrant an investigation.
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London Borough of Haringey (26 010 664)
Statement Closed after initial enquiries Parking and other penalties 24-Aug-2026
Summary: We will not investigate Mr X’s complaint the Council’s handling of a Penalty Charge Notice connected to a vehicle he owns. The Council and the Enforcement Agent acting on its behalf has already taken appropriate action to address the injustice caused to Mr X. Further investigation by us would achieve nothing more.
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London Borough of Enfield (24 009 279)
Statement Upheld Housing benefit and council tax benefit 24-Aug-2026
Summary: The Council was at fault for ending Ms X’s housing benefit claim early and before her new tenancy began. This meant Ms X accrued arrears on her rent account. The Council agreed to apologise to Ms X and amend her rent account to reflect her correct tenancy start date and write off the arrears accrued during this period.
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London Borough of Ealing (24 022 640)
Statement Not upheld Adoption 24-Aug-2026
Summary: We have discontinued the investigation. The Council is still considering part of Mr X’s complaint through the statutory children’s complaints procedure. The remaining matters concern court proceedings, or issues closely connected to those proceedings, which we cannot or have decided not to investigate. Further investigation would not achieve a worthwhile outcome.
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Slough Borough Council (24 022 733)
Statement Upheld Special educational needs 24-Aug-2026
Summary: Mrs X complained on behalf of her son Y that the Council failed to secure the special educational provision in his Education, Health and Care Plan, failed to comply with the legal timescales for reviewing his plan, and had poor communication. We find the Council at fault for not securing all of Y’s special educational provision, not completing an annual review in time, and for poor communication. This caused significant injustice of missed educational provision, frustration, uncertainty and time and trouble. The Council has offered a symbolic payment and service improvements that remedy the injustice.
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London Borough of Camden (25 000 131)
Statement Closed after initial enquiries Private housing 24-Aug-2026
Summary: We will not investigate this complaint about the Council’s actions in relation to a lettings scheme. This is because it would be reasonable for the complainant to pursue the matter in court. Additionally, part of the complaint is late and there is no good reason to investigate now
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London Borough of Enfield (25 007 407)
Statement Upheld Allocations 24-Aug-2026
Summary: The Council was not at fault for saying it would only offer a like for like two bedroom property as part of a management transfer. It was at fault for failing to move Miss X and her family through a management transfer after deciding her current property was unsuitable. It was also at fault for not discussing Miss X’s housing and medical needs with her as agreed in the stage one complaint response. In addition, the Council was at fault for a five-month delay in issuing the decision letter. The Council has agreed to pay Miss X a financial remedy to remedy the injustice caused.
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Rutland County Council (25 009 346)
Statement Closed after initial enquiries Planning applications 23-Aug-2026
Summary: We will not investigate this complaint about a planning s106 agreement. The complaint is late and there is no good reason to exercise discretion to investigate it now.
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London Borough of Barking & Dagenham (25 010 573)
Statement Upheld Parking and other penalties 23-Aug-2026
Summary: Ms X complained about the Council’s actions relating to an unpaid penalty charge notice she received and the removal of her car. We found fault because the Council lacked appropriate oversight and allowed the case to drift. This caused Ms X avoidable distress, frustration and uncertainty. The Council suggested a remedy of an apology, cancellation of all fees and the return of her impounded car. We are satisfied this is an appropriate remedy for the injustice caused to Ms X. The Council has now agreed to carry the remedy out.
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Suffolk County Council (25 012 689)
Statement Upheld Special educational needs 23-Aug-2026
Summary: Miss F complained about the Council’s handling of her child’s Education, Health and Care Plan. We found there was a delay issuing the final plan which caused distress, delayed appeal rights and a loss of SEND provision for two months. The Council has agreed to reimburse Miss F for the cost of private OT assessments she obtained and make other payments to remedy the injustice.