Decision search
Your search has 52967 results
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Shropshire Council (24 021 414)
Statement Closed after initial enquiries Refuse and recycling 13-Jul-2025
Summary: We will not investigate this complaint that the Council has failed to make reasonable adjustments in relation to a charge for the garden waste service. This is because there is not enough fault in how the Council made its decision to justify an investigation.
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Exeter City Council (24 022 541)
Statement Upheld Homelessness 13-Jul-2025
Summary: We will not investigate this complaint about Mr X’s homelessness application. It was reasonable for him to use his statutory right of appeal to the county court about the Council’s decision he was not homeless. The Council has agreed to take suitable action to remedy the injustice we would likely say was caused to Mr X for the parts of his complaint we could investigate.
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London Borough of Merton (24 022 949)
Statement Closed after initial enquiries Special educational needs 13-Jul-2025
Summary: We will not investigate Ms M’s complaint about the education her son B missed because much of it is too old and there is insufficient evidence of fault to justify investigation of more recent events. We cannot investigate Ms M’s complaint once she appealed to the SEND Tribunal.
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London Borough of Bromley (24 019 102)
Statement Upheld Special educational needs 13-Jul-2025
Summary: Ms X complained the Council delayed accepting her son, Mr G’s, Education, Health and Care (EHC) Plan when it was transferred from another Council’s area in July 2022 and failed to provide any educational provision in the Plan. The Council was at fault. It also failed to provide Ms X and Mr G with relevant appeal rights in relation to Mr G’s EHC Plan. The Council will apologise to Mr G and Ms X for the avoidable frustration they were caused, pay Mr G £7,200 for the two years of specialist provision he missed, and take action to improve its service.
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Kent County Council (24 023 248)
Statement Closed after initial enquiries Traffic management 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to close a road and that the Council ignored concerns of residents and other councillors. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Bournemouth, Christchurch and Poole Council (24 023 296)
Statement Closed after initial enquiries Disabled facilities grants 13-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to retrospectively fund completed adaptation works her father, Mr X, paid for and arranged privately. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Broxbourne Borough Council (25 000 080)
Statement Closed after initial enquiries Planning applications 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling of her neighbour’s planning application. This is because there is not enough evidence of fault by the Council affecting its decision.
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Royal Borough of Kensington & Chelsea (24 009 264)
Statement Upheld Homelessness 13-Jul-2025
Summary: Ms X complained the Council provided unsuitable accommodation following a homeless application. We have found the Council failed to advise Ms X of her right to seek a review of the suitability of her temporary accommodation which will have caused her uncertainty. The Council has agreed to apologise and make a symbolic payment.
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Cheshire East Council (24 016 531)
Statement Upheld Fostering 10-Jul-2025
Summary: Miss X complained the Council’s children’s services department did not effectively communicate with her when her child was placed into voluntary care arranged by the Council. We found fault because the Council failed to consider her complaint under the children’s statutory complaints procedure. This caused Miss X avoidable distress and frustration. To remedy the injustice caused, the Council has agreed to consider Miss X’s concerns through the statutory procedure and apologise for failing to do this originally. It has also agreed to make a payment to her and issue guidance to staff.
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London Borough of Ealing (24 016 625)
Statement Upheld Allocations 10-Jul-2025
Summary: We found fault on Ms Y’s complaint about the Council’s delay dealing with the information submitted in support of her request for a higher banding under its housing allocation scheme. It failed to show officers reached their own decisions after considering Medical Advisors’ recommendations. It also failed to action her request for a statutory review following a Social Welfare Panel decision. The Council agreed to send her an apology, pay £100 for her distress, remind officers about recording their decisions, review why two forms and a request for a review were not actioned, and ensure these failures cannot be repeated. It also agreed to review the panel decision. There was no fault on her remaining complaints.