Decision search
Your search has 52967 results
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Mind Care & Support Limited (25 001 963)
Statement Closed after initial enquiries Other 13-Jul-2025
Summary: We have no remit to investigate this complaint about the conduct of a resident looked after by the Care Provider. This is because the complaint matters are not linked to personal care support.
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London Borough of Bexley (25 002 180)
Statement Closed after initial enquiries Other 13-Jul-2025
Summary: We will not investigate this complaint that the Council’s refuse van damaged the complainant’s car. This is because it is a matter for insurers or the courts. We will use our discretion not to investigate the complaint about the Council’s complaint handling.
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Durham County Council (25 002 187)
Statement Closed after initial enquiries Planning applications 13-Jul-2025
Summary: We will not investigate this complaint about how the Council considered a planning application. We have not seen enough evidence of fault to justify an investigation.
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Bedford Borough Council (25 002 255)
Statement Closed after initial enquiries Trees 13-Jul-2025
Summary: We will not investigate Mr X’s complaint about damage caused to his wall. This is because it is reasonable for Mr X to go to court.
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London Borough of Lambeth (25 003 135)
Statement Closed after initial enquiries Trees 13-Jul-2025
Summary: We cannot investigate this complaint about damage caused by a tree growing in the garden of a Council social housing property. This complaint is not within our legal remit.
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South Oxfordshire District Council (25 003 482)
Statement Closed after initial enquiries Other 13-Jul-2025
Summary: We will not investigate this complaint about the way the Council considered a complaint about a breach of the code of conduct. We are unlikely to find fault in the Council’s actions.
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North Somerset Council (25 003 707)
Statement Closed after initial enquiries Refuse and recycling 13-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refuse and recycling centre denying him access to its services in a box van he hired. This is because the claimed injustice is not significant enough to warrant our involvement.
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Walsall Metropolitan Borough Council (25 003 855)
Statement Closed after initial enquiries Homelessness 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision on Mrs X’s homelessness application. It was reasonable for Mrs X to appeal to the County Court against this decision.
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Hertfordshire County Council (25 003 891)
Statement Closed after initial enquiries Highway repair and maintenance 13-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her claim for damages after her car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.
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London Borough of Lewisham (25 006 314)
Statement Upheld Other 13-Jul-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.