What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Decision search


What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 58735 results

  • Swindon Borough Council (25 023 248)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate Mr X’s complaint that the Council failed to respond to complaints he made about two Council officers. There is not enough evidence of fault to justify an investigation.

  • Cornwall Council (25 023 279)

    Statement Closed after initial enquiries Alternative provision 05-Jul-2026

    Summary: We will not investigate this complaint about alternative provision. This is because there’s insufficient evidence of fault to justify investigating.

  • Stockton-on-Tees Borough Council (25 023 364)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We cannot investigate this complaint about the actions of a children’s social worker while completing a Section 7 court report. The law prohibits us from investigating what happens in court.

  • Cheshire West & Chester Council (25 023 477)

    Statement Closed after initial enquiries Land 05-Jul-2026

    Summary: We will not investigate Miss X’s complaint about the Council’s actions relating to a 2013 land sale. The complaint is late and there are no good reasons she could not have complained sooner.

  • London Borough of Southwark (25 022 302)

    Statement Closed after initial enquiries Assessment and care plan 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s Care Act assessment of Mr Y because there is not enough evidence of fault.

  • Tandridge District Council (25 022 652)

    Statement Closed after initial enquiries Councillor conduct and standards 05-Jul-2026

    Summary: We will not investigate this complaint about the way the Council considered a complaint about a councillor. We have not seen enough evidence of fault in the Council’s decision-making to justify an investigation.

  • Royal Borough of Windsor and Maidenhead Council (25 022 707)

    Statement Closed after initial enquiries Antisocial behaviour 05-Jul-2026

    Summary: We will not investigate this complaint about how the Council handled reports of antisocial behaviour. This is because a further investigation would not lead to a different outcome.

  • Essex County Council (25 022 718)

    Statement Closed after initial enquiries School transport 05-Jul-2026

    Summary: We cannot investigate this complaint about home to school transport, and any related matters, because the complainant has applied for judicial review.

  • London Borough of Richmond upon Thames (25 022 849)

    Statement Closed after initial enquiries Planning applications 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s decision to approve a planning application for a site near Mrs X’s home. The complaint about the decision to approve the planning application in 2024 is made too late and we have seen no reason why Mrs X could not have complained to us sooner. Also, concerns about planning applications decided in 2026 are premature. The Council should be allowed to respond to these concerns before the Ombudsman can consider them.

  • Bournemouth, Christchurch and Poole Council (25 023 739)

    Statement Closed after initial enquiries Parking and other penalties 05-Jul-2026

    Summary: We will not investigate this complaint about the conduct of enforcement agents because there is insufficient evidence fault in the Council’s actions. There is also insufficient evidence of Mr Y suffering significant personal injustice.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings