Decision search
Your search has 59748 results
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London Borough of Hounslow (25 013 530)
Statement Closed after initial enquiries Allocations 23-Aug-2026
Summary: We will not investigate Miss X’s complaint about the Council’s decision to remove her from the housing register. There is insufficient evidence of fault in the Council’s application of its policies. We cannot investigate Miss X’s complaint about damp and mould because we do not have the power to investigate the management of social housing.
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London Borough of Brent (25 013 848)
Statement Upheld Other 23-Aug-2026
Summary: We upheld Ms X’s complaint about the Council delaying in making payments promised to her after she made an earlier complaint. This caused her injustice as avoidable frustration, time and trouble. The Council accepted these findings and agreed action we recommended to remedy this injustice and improve its service. This included it agreeing to consider the continuing impact on Ms X of living in unsuitable accommodation, something which led to her original complaint.
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Cheshire East Council (25 014 512)
Statement Upheld Charging 23-Aug-2026
Summary: The Council was at fault in how it arranged for Ms Y to defer paying for her care so she did not need to sell her home. This caused her son, Mr X, avoidable frustration but did not impact Ms Y as the faults did not mean she had to sell her home. Ms Y was ultimately charged the correct amount for her care. The Council will apologise to Mr X and take action to prevent fault in future.
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Plymouth City Council (25 014 809)
Statement Upheld Homelessness 23-Aug-2026
Summary: There was no fault causing Mr X significant personal injustice in the Council’s handling of Mr X’s homelessness. There was some fault in the Council’s recording and communication of its homelessness decision. The Council apologised to Mr X which was an appropriate remedy for the frustration caused.
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Royal Borough of Greenwich (25 015 761)
Statement Upheld Assessment and care plan 23-Aug-2026
Summary:
Summary. Mrs X complained about the failure of a Council funded provider to keep her daughter, Miss Y, safe when she moved to another room. We found fault with the provider’s risk assessment and some record keeping. This caused distress and uncertainty as to whether Y was safe and protected from harm. To remedy this injustice, the Council agreed to apologise, make a symbolic payment and work with the provider to improve its standards. We did not find fault with how the Council made its decision about the amount of night care for Miss Y.
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Norfolk County Council (25 016 426)
Statement Upheld Disabled children 23-Aug-2026
Summary: We have upheld Ms X’s complaint because the Council should have considered her complaints under the statutory procedure. The Council has now agreed to investigate this complaint under the statutory procedure, providing a proportionate remedy for the injustice caused.
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Nottinghamshire County Council (25 016 721)
Statement Upheld Charging 23-Aug-2026
Summary: The Council was at fault in how it decided Mrs Y had deprived herself of an asset to avoid paying for her care. This caused Mrs Y’s representative, Mrs X, avoidable frustration and uncertainty. The Council will reconsider its decision. It will also issue a reminder for staff to ensure they consider both parts of the test for deciding if a person has deprived themselves of assets, as set out in the care and support statutory guidance.
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Manchester City Council (25 017 225)
Statement Upheld Special educational needs 23-Aug-2026
Summary: We upheld a complaint from Miss X, finding the Council at fault for not doing more to support her son having access to education. This included failures by the Council to complete a reassessment of his Education, Health and Care Plan and delays following a review. We considered the combined faults caused injustice as a loss of education provision and distress. The Council accepted recommendations we made to remedy this injustice and improve its service, set out at the end of this statement.
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North Hertfordshire District Council (26 015 335)
Statement Closed after initial enquiries Enforcement 23-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s failure to take enforcement action against a development close to his home. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.
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Statement Closed after initial enquiries Other 23-Aug-2026
Summary: We will not investigate Mr X’s complaint about a Council officer being rude to him. Mr X’s claimed injustice is not significant enough to warrant our involvement. We will not investigate his further complaint about the Council recording inaccurate information in a report. This part of his complaint is better placed with the Information Commissioner’s Office.