Decision search
Your search has 52967 results
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Oxfordshire County Council (25 000 156)
Statement Upheld Special educational needs 13-Jul-2025
Summary: We have upheld part of this complaint about delay in issuing Miss X’s child’s Education Health and Care Plan. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X and her child. We will not investigate part of her complaint about the content of the plan or locating a school for her child, because Miss X has a right of appeal about this and it would be reasonable to expect her to use it.
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Lincolnshire County Council (25 000 173)
Statement Closed after initial enquiries Child protection 13-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to allocate a specific social worker or the Council’s decision to maintain a child protection plan. We cannot achieve the outcome Ms X wants for part of the complaint, and there is insufficient evidence of fault in the reminder to warrant investigation.
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London Borough of Hillingdon (25 000 228)
Statement Closed after initial enquiries Homelessness 13-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homeless case. He says the Council did not assess his complaint properly as it ignored his medical evidence that showed he was in priority need. This is because it was reasonable for him to have appealed to the county court.
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Sheffield City Council (25 000 406)
Statement Closed after initial enquiries Child protection 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s actions following child protection concerns that Mr X shared with it. This is because we are satisfied with the actions the Council took and unlikely to find fault.
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Essex County Council (25 002 452)
Statement Closed after initial enquiries Public transport 13-Jul-2025
Summary: We will not investigate this complaint about public transport because any injustice is not significant enough to justify our involvement.
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Crawley Borough Council (25 002 824)
Statement Closed after initial enquiries Other 13-Jul-2025
Summary: We will not investigate Mr X’s complaint about the actions of the Council’s Monitoring Officer. There is insufficient evidence of fault to warrant an investigation.
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Liverpool City Council (25 007 307)
Statement Closed after initial enquiries Parking and other penalties 13-Jul-2025
Summary: We will not investigate this complaint that the Council has not refunded a parking charge as agreed as this does not cause the complainant a level of injustice that would justify our further involvement.
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Nottinghamshire County Council (25 007 636)
Statement Closed after initial enquiries Highway repair and maintenance 13-Jul-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Norfolk County Council (25 000 139)
Statement Closed after initial enquiries Transition from childrens services 13-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s care planning and decision-making related to his accommodation and support after he turns 18. The Council is considering his complaint under the children’s statutory complaints procedure and in the process of arranging a stage three panel. It is reasonable to allow the Council to complete the statutory process.
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Southampton City Council (25 000 142)
Statement Closed after initial enquiries Private housing 13-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to issue a financial penalty notice. Mr X had the right to appeal to the First Tier (Property Chamber) Tribunal, and it was reasonable for him to exercise that right.