Decision search
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Kirklees Metropolitan Borough Council (22 013 855)
Statement Upheld Special educational needs 29-Jul-2025
Summary: Mr and Mrs B complained the Council failed to ensure their son received the provision in his education, health and care plan, failed to put in place education when their son stopped attending school and delayed responding to their complaint. There is evidence Mr and Mrs B’s son did not receive all the one-to-one provision in his education, health and care plan, the Council failed to act appropriately when Mr and Mrs B’s son stopped attending school and the Council delayed responding to the complaint. That means Mr and Mrs B’s son missed out on education and special educational needs provision. An apology, payment to Mr and Mrs B and reminder to officers is satisfactory remedy.
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Newcastle upon Tyne City Council (23 008 507)
Statement Upheld Disabled facilities grants 29-Jul-2025
Summary: Miss X complained about how the Council dealt with her request for adaptations and housing to meet the needs of her disabled child. The Council took too long to consider the recommendations and it did not deal with her complaints and review requests properly. It did not properly consider its discretion to admit her to its housing register. The Council’s shortcomings caused Miss X distress and uncertainty, but it is unlikely her family would have been rehoused sooner, or that the Council would have made the adaptations she requested. The Council has agreed to apologise to Miss X, make symbolic payments, backdate her housing priority, and share this decision with relevant staff.
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London Borough of Redbridge (24 008 348)
Statement Upheld Homelessness 29-Jul-2025
Summary: The Council failed to properly assess the capacity of three family members to make a homelessness application when they told the Council they were suffering domestic abuse. The Council did not deal with the safeguarding referral appropriately or in good time, and did not offer the family social care needs assessments soon enough. It cannot show how it made the decision to offer a one-bedroom property and it took too long to deal with the complaint to it. The family missed out on interim accommodation, and they were caused distress and uncertainty. The Council has agreed to apologise, make symbolic payments to the family, and review their housing needs. It will also review its training and procedures on mental capacity assessment, arranging interpreters, and monitoring case progress.
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London Borough of Bexley (24 009 345)
Statement Upheld Homelessness 29-Jul-2025
Summary: Ms X complained about the Council’s handling of her homelessness application. She says the Council wrongly advised her to stay in the property even after the expiry of a valid eviction notice. She also says the Council failed to offer her temporary accommodation promptly which led to her getting into rent arrears after her landlord raised the rent and made the property unaffordable. We found the Council was at fault for not offering interim accommodation when Ms S became homeless. The Council agreed to apologise, pay her legal costs and pay her a remedy for the stress she experienced.
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Hampshire County Council (24 020 946)
Statement Upheld Other 29-Jul-2025
Summary: Mr and Mrs X complained that the Council wrongly initiated court proceedings for unpaid penalty notices, despite having received full payment. We have concluded our investigation with a finding of fault. The Council failed to identify that payment had been made, did not act on the complainants’ correspondence, and escalated the matter to legal proceedings when enforcement was no longer appropriate. The Council has accepted our recommendations.
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Statement Closed after initial enquiries Drainage 29-Jul-2025
Summary: We will not investigate this complaint about highway maintenance and drainage issues. This is because the courts are better placed to consider the matter.
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London Borough of Hackney (24 023 291)
Statement Upheld Homelessness 29-Jul-2025
Summary: We have upheld Mr X’s complaint about a delay in carrying out a review of the suitability of his temporary accommodation. We will not investigate further because the Council has agreed to apologise and make a symbolic payment to remedy the uncertainty caused.
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Peterborough City Council (25 000 061)
Statement Closed after initial enquiries Other 29-Jul-2025
Summary: We will not investigate Mr X’s complaint about a nursing assessment completed for his son. He says the assessment was not completed appropriately and the nurse provided unhelpful information. This is because there is insufficient evidence of fault. In addition, the alleged fault did not cause any significant injustice.
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Rochdale Metropolitan Borough Council (25 000 429)
Statement Closed after initial enquiries Charging 29-Jul-2025
Summary: We will not investigate Mr B’s complaint about the Council’s decision not to fund travel costs to a day centre he chooses to attend outside of its area. Any injustice is not significant enough to justify our involvement. Further investigation would not lead to a different outcome.
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Arun District Council (25 000 810)
Statement Closed after initial enquiries Antisocial behaviour 29-Jul-2025
Summary: We will not investigate this complaint the Council refused to investigate reports of noise nuisance. There is not enough evidence of fault to justify our involvement.