Decision search
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Buckinghamshire Council (24 016 232)
Statement Closed after initial enquiries School transport 29-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr and Mrs X’s application for post-16 transport. The injustice is not significant enough to warrant our involvement and it is unlikely an investigation would lead to a different outcome.
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Wokingham Borough Council (24 017 714)
Statement Closed after initial enquiries Special educational needs 29-Apr-2025
Summary: We cannot investigate some of Miss X’s complaint about the content of her child, Y’s, Education, Health and Care Plan because she appealed to a Tribunal. We will not investigate the remaining matters regarding delay and poor communication because the Council apologised, and the remaining injustice is not significant enough to warrant our involvement.
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Norfolk County Council (24 018 619)
Statement Closed after initial enquiries Assessment and care plan 29-Apr-2025
Summary: We will not investigate Ms X’s complaint about a social worker’s handling of her mother’s care and support. This is because the complaint is outside our jurisdiction as the matters have been party to court proceedings.
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Cheshire East Council (24 019 064)
Statement Closed after initial enquiries Assessment and care plan 29-Apr-2025
Summary: We will not investigate this complaint about lack of support from the Council’s adult social services department. Any fault has not caused an injustice to Miss X.
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Leeds City Council (24 019 493)
Statement Closed after initial enquiries Residential care 29-Apr-2025
Summary: We will not investigate this complaint about restricted visiting to a relative in a care home. It is unlikely we would add to the Council’s investigation or achieve a significantly different outcome that would justify us investigating.
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Norfolk County Council (24 019 501)
Statement Closed after initial enquiries Special educational needs 29-Apr-2025
Summary: We will not investigate Mrs X’s complaint about whether an Education Health and Care Plan meets a child’s needs as it is reasonable to expect her to appeal to the Tribunal. We will not investigate her complaint about whether specified education provision was given, as it is unlikely we would find fault.
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Tameside Metropolitan Borough Council (24 019 584)
Statement Closed after initial enquiries Other 29-Apr-2025
Summary: We will not investigate Miss X’s complaint about a child and family assessment. We are unlikely to achieve more than the Council has offered and the Information Commissioner’s Office is better placed.
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Buckinghamshire Council (24 019 784)
Statement Closed after initial enquiries Child protection 29-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s safeguarding enquiries regarding his child, Y. This is because the Council apologised, and an investigation is unlikely to achieve anything further.
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St Albans City Council (24 019 839)
Statement Closed after initial enquiries Other 29-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s neighbour’s development or the way it dealt with her complaint. This is because there is not enough evidence of fault by the Council, and we will not investigate complaint handling as a standalone matter. Any effect of building work next door on Ms X is a private law matter not involving the Council.
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Dudley Metropolitan Borough Council (24 019 942)
Statement Closed after initial enquiries Commercial and contracts 29-Apr-2025
Summary: We will not investigate Mr X’s complaint about the way works were carried out on his property under a grant provided by the Council. We are unlikely to find fault to warrant investigation and it is reasonable to expect Mr X to apply to the Courts who are better placed in this case to determine any dispute about contracts.