What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Reading Borough Council (26 004 340)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s telephone enquiry concerning a request for records. This is because we are unlikely to be able to add to the Council’s investigation already carried out and because there is a more suitable body to achieve his requested outcome.

  • Holy Family Catholic High School (26 005 461)

    Statement Closed after initial enquiries School admissions 07-Jul-2026

    Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. There is not enough evidence of fault by the school admissions appeal panel to warrant investigation.

  • Buckinghamshire Council (25 024 301)

    Statement Closed after initial enquiries Refuse and recycling 07-Jul-2026

    Summary: We will not investigate Mr X’s complaint about missed bin collections. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.

  • Kent County Council (25 024 326)

    Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about how the Council handled her complaint. This is because it is not a good use of public resources to investigate complaints handling alone if we are unable to deal with the substantive issue. The substantive issue relates to liability for damage to property, which is for the courts.

  • Thanet District Council (25 024 568)

    Statement Closed after initial enquiries Health and safety 07-Jul-2026

    Summary: We will not investigate this complaint about a data request. The Information Commissioners Office is better placed to consider this complaint.

  • London Borough of Merton (25 024 926)

    Statement Closed after initial enquiries Council tax 07-Jul-2026

    Summary: We will not investigate this complaint about count tax recovery and enforcement fees. Part of the complaint is late; we are unlikely to find fault with the Council and an investigation now would not lead to a significantly different outcome.

  • Chelmsford City Council (25 024 939)

    Statement Closed after initial enquiries Traffic management 07-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about vehicles obstructing her dropped kerb. This is because there is insufficient evidence of fault by the Council to justify investigating and investigation by the Ombudsman would not lead to a more meaningful outcome.

  • Blackburn with Darwen Council (25 025 128)

    Statement Closed after initial enquiries Transport 07-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of Mr X's Blue Badge application because there is not enough evidence of fault. We will not investigate Mr X's concerns about Freedom of Information requests because these are matters the Information Commissioner's Office is better placed to consider.

  • London Borough of Newham (26 008 759)

    Statement Closed after initial enquiries Managing council tenancies 07-Jul-2026

    Summary: We cannot investigate Miss B’s complaint about the Council’s management of the block and estate where she lives. This is because we cannot investigate complaints about the management of housing let on a long lease by a Council or the management of Council-owned housing estates.

  • Dale Care Ltd (25 028 401)

    Statement Closed after initial enquiries Domiciliary care 07-Jul-2026

    Summary: We will not investigate Mr X’s complaint about how the Care Provider managed his direct debit payment for his care fees. This is because there is insufficient evidence of fault by the Care Provider and the injustice is not significant enough to warrant an investigation.

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