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  • Cheshire East Council (23 017 625)

    Statement Closed after initial enquiries Special educational needs 19-Mar-2024

    Summary: We will not investigate Mrs X’s complaint about the Council failing to amend an Education Health and Care Plan following the Tribunal’s decision. There are no good reasons the late complaint rule should not apply.

  • North Yorkshire Council (23 017 674)

    Statement Closed after initial enquiries Special educational needs 19-Mar-2024

    Summary: We will not investigate Mr X’s complaint about the Education Health and Care Plan process for his son. This is because Mr X appealed to a tribunal and so the case is outside our jurisdiction.

  • London Borough of Bexley (23 018 001)

    Statement Closed after initial enquiries Parking and other penalties 19-Mar-2024

    Summary: We cannot investigate this complaint about a Penalty Charge Notice because the complainant appealed to the tribunal. We will not investigate the complaint about an alleged data breach because the complainant can complain to the Information Commissioner.

  • London Borough of Barking & Dagenham (23 017 769)

    Statement Closed after initial enquiries Other 19-Mar-2024

    Summary: We will not investigate this complaint about the Council deciding Miss X is intentionally homeless. It is reasonable to expect Miss X to use the review and appeal process the law provides for such situations.

  • Lincoln City Council (23 017 775)

    Statement Closed after initial enquiries Parking and other penalties 19-Mar-2024

    Summary: We will not investigate this complaint about the Council’s decision that a property owned by the complainant, and rented to tenants, cannot have more than two parking permits. This is because there is insufficient evidence of fault by the Council.

  • Transport for London (23 017 788)

    Statement Upheld Parking and other penalties 19-Mar-2024

    Summary: We will not investigate Mrs X’s complaint about Transport for London’s pursuit of five unpaid penalty charge notices for entering the ultra-low emission zone without paying the charge. This is because Transport for London’s agreement to cancel the penalty charge notices and refund Mrs X’s payments provides a suitable remedy and it is therefore unlikely further investigation would achieve anything more for Mrs X.

  • Cheshire West & Chester Council (23 017 810)

    Statement Closed after initial enquiries Traffic management 19-Mar-2024

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of his request for parking restrictions on his road. This is because there is not enough evidence of fault affecting the Council’s decision.

  • Durham County Council (23 017 869)

    Statement Closed after initial enquiries Council tax 19-Mar-2024

    Summary: We will not investigate this complaint that the Council delayed billing the complainant for council tax. This is because there is insufficient evidence of fault by the Council.

  • South Ribble Borough Council (23 017 704)

    Statement Closed after initial enquiries Elections and electoral register 19-Mar-2024

    Summary: We will not investigate this complaint that the Council has failed to properly investigate alleged electoral fraud by a councillor. The actions of the Returning Officer, who is responsible for electoral matters, are not within our jurisdiction, and there are other bodies better placed to consider the complaint.

  • Barchester Healthcare Homes Limited (23 017 368)

    Statement Closed after initial enquiries Residential care 19-Mar-2024

    Summary: We will not investigate this complaint about an alleged failure by a care provider to apply for NHS funded care for one of its service users. This is because the alleged injustice is speculative and contingent on eligibility being confirmed by the NHS. In any event, we are not the appropriate body to consider eligibility for NHS funded care as this is undertaken by integrated care boards which have their own appeals process.

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