Decision search
Your search has 59748 results
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London Borough of Redbridge (25 016 260)
Statement Upheld Allocations 08-Sep-2026
Summary: The Council was at fault for failing to provide Miss X temporary accommodation when she was experiencing domestic abuse, causing her distress and frustration. Delay in a review of her housing priority banding, poor communication and delay in the Council’s complaint handling added to her frustration. The Council has agreed to apologise to Miss X and to make a payment to acknowledge the impact of its faults.
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Coventry City Council (25 016 429)
Statement Upheld Charging 08-Sep-2026
Summary: The Council was at fault for the delay in completing Mr Y’s financial assessment, but its remedy was appropriate. I found no fault in the care assessment or care planning, so there is no further role for this office.
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London Borough of Croydon (25 017 333)
Statement Upheld Assessment and care plan 08-Sep-2026
Summary: Mr X complained on behalf of his mother, Mrs Y, about the Council’s failure to respond to his requests for respite care for her. The Council was at fault for failing to respond to one request and delaying in responding to another. It also delayed in responding to his complaint. This caused Mr X and Mrs Y frustration, uncertainty and to miss out on respite. The Council should apologise and make a symbolic financial remedy to recognise this.
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Leeds City Council (25 017 503)
Statement Upheld Charging 08-Sep-2026
Summary: Ms X complained on behalf of Miss Y about the way the Council dealt with Miss Y’s transition from children’s services to adult social care. The Council was at fault for delaying in discussing care and funding options when the staying put arrangement was due to expire. This caused Ms X uncertainty. The Council should apologise and make a symbolic payment to recognise this.
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Westminster City Council (25 017 803)
Statement Upheld Homelessness 08-Sep-2026
Summary: Mr X complained the Council failed to move him to alternative accommodation after it identified the property he was living in was unsuitable. We find the Council was at fault for its delay in moving Mr X to alternative suitable accommodation. This caused Mr X distress, and he was deprived of living in unsuitable accommodation. The Council has agreed to make a further financial payment to Mr X to reflect his injustice.
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Preston City Council (25 018 783)
Statement Closed after initial enquiries Council tax 08-Sep-2026
Summary: We cannot investigate Mr X’s complaint about council tax recovery because it relates to matters which have already been considered by court. We will not investigate his complaint about the Council’s escalation to enforcement because there is not enough evidence of fault.
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Southend-on-Sea City Council (25 019 528)
Statement Closed after initial enquiries Private housing 08-Sep-2026
Summary: We will not investigate Miss X’s complaint about how the Council responded to her housing concerns because there is not enough evidence of fault.
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London Borough of Lewisham (25 019 571)
Statement Closed after initial enquiries Council tax 08-Sep-2026
Summary: We will not investigate this complaint about council tax arrears. This is because the complaint is late and there is no good reason for this.
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Isle of Wight Council (25 020 737)
Statement Upheld Special educational needs 08-Sep-2026
Summary: Ms X complained the Council failed to provide appropriate software for her child, Y, to access the provision in his Education, Health and Care Plan. We found the Council at fault for failing to properly consider whether the software provided met Y’s individual needs and for poor communication. The Council will apologise and make a payment to recognise the injustice caused. It should also take action to establish whether Y can effectively access the IT provision he requires.
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Manchester City Council (25 020 744)
Statement Upheld Special educational needs 08-Sep-2026
Summary: Miss X complained about the way the Council handled her daughter, Y’s education. The Council delayed in reviewing Y’s education, health and care plan and failed to provide agreed occupational therapy provision. This caused Miss X and Y frustration and uncertainty. The Council should apologise and make payments to recognise the injustice caused.