Decision search
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Surrey County Council (24 009 999)
Statement Closed after initial enquiries Assessment and care plan 29-Apr-2025
Summary: We will not investigate this complaint about how best to meet someone’s adult social care needs. This is because there is not enough evidence of fault in how the Council has reached its decisions. The Council has decided the care package based on proper reviews and professional assessments. Even though the complainant disagrees with the Council, the Ombudsman could not achieve a different outcome.
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Birmingham City Council (24 010 977)
Statement Upheld Refuse and recycling 29-Apr-2025
Summary: Miss X complained the Council has repeatedly failed to return her own and her neighbour’s bins correctly once they are empty. Miss X says her neighbour’s bin is regularly left at the end of her path so she is unable to leave her property without moving the bin. We found the repeated failure to return Miss X’s neighbour’s bins properly so they did not obstruct her access is fault. This fault has caused Miss X unnecessary difficulties, distress and frustration. The Council will apologise and make a payment to Miss X.
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Lancashire County Council (24 011 066)
Statement Upheld Alternative provision 29-Apr-2025
Summary: Ms A complained the Council failed to ensure Mrs X’s child received suitable education since September 2023. Ms A also complained the Council failed to complete an Education, Health and Care Needs Assessment of for Mrs X’s child. We found fault for the Council failing to properly consider and act on its Section 19 duty for a total of 19 weeks from January 2024 to July 2024. We also found fault with the Council failing to consider when it should complete an Education, Health and Care Plan Needs Assessment. The Council agreed to apologise to Mrs X and pay her £250 for the avoidable frustration and inconvenience its fault caused her. The Council also agreed to pay Mrs X’s child £2,300 for their missed education caused by its fault.
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Derbyshire County Council (24 011 336)
Statement Upheld Special educational needs 29-Apr-2025
Summary: Mrs X complained the Council did not issue draft and final Education, Health and Care Plans for her child Y within legal timescales, and withdrew special educational provision from Y. I find the Council at fault for missing the legal timescales and withdrawing educational provision which caused injustice in the form of distress and missed provision. The Council will apologise and make a symbolic payment to remedy the injustice.
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Essex County Council (24 013 667)
Statement Closed after initial enquiries Traffic management 29-Apr-2025
Summary: We will not investigate this complaint about the Council’s failure to install a traffic gateway in the complaint’s village. The complaint is late and there is no reason why it could not have been made much sooner.
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North Devon District Council (24 014 449)
Statement Not upheld Homelessness 29-Apr-2025
Summary: Miss X complained the Council placed her in unsuitable accommodation after she made a homelessness application. She said the Council’s actions negatively impacted her mental and physical health. We found no fault by the Council and have concluded our investigation.
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London Borough of Croydon (24 014 756)
Statement Closed after initial enquiries Allocations 29-Apr-2025
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.
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Statement Not upheld Other 29-Apr-2025
Summary: Mrs X complained that the care provider restricted her visiting hours to her mother-in-law. Based on current evidence the complaint will not be upheld. The care provider was entitled to limit the times for Mrs X’s visits.
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Cheshire West & Chester Council (24 014 877)
Statement Upheld Residential care 29-Apr-2025
Summary: Mrs X complained that the Council’s commissioned care provider did not provide good care and treatment for her husband. The Council’s safeguarding investigation showed the care home had implemented all necessary measures to manage Mr X’s health. The Council has now offered to waive the contribution as there was some poor communication by the care provider which caused distress to Mrs X.
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North Lincolnshire Council (24 016 081)
Statement Closed after initial enquiries Enforcement 29-Apr-2025
Summary: We will not investigate this complaint about how the Council has dealt with breaches of planning control. This is because we are unlikely to find fault.