Decision search
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London Borough of Barking & Dagenham (24 007 211)
Statement Upheld Special educational needs 04-Nov-2025
Summary: Mrs B complained the Council failed to provide her son with education and special educational needs provision and failed to keep her up-to-date. The Council had made educational provision available but failed to keep Mrs B up-to-date and be clear about its position on the school assigned to her son. That caused Mrs B uncertainty and distress. An apology, payment to Mrs B and introduction of a process to track reviews of EHC Plans is satisfactory remedy.
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Oxfordshire County Council (24 010 440)
Statement Upheld Other 04-Nov-2025
Summary: Mrs X complained about how the Council dealt with its investigation into her concerns that her child’s nursery had been wrongfully charging her compulsory top-up fees which was not allowed by law. Mrs X also complained about the Council’s poor communication with her. There were some faults by the Council which caused injustice to Mrs X. The Council will take action to remedy the injustice caused.
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Slough Borough Council (24 010 953)
Statement Upheld Special educational needs 04-Nov-2025
Summary: The Council was at fault for failing to ensure Y’s Education Health and Care (EHC) Plan was reviewed within statutory timescales. The Council also failed to provide Y with suitable alternative educational provision and the specialist provision set out in their EHC Plan after they stopped attending school. The Council has agreed to apologise and make a payment to recognise the impact of Y’s missed education as well as the distress, frustration and uncertainty caused.
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London Borough of Brent (25 005 509)
Statement Closed after initial enquiries Allocations 04-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of its housing duties. Some of the complaint is late. For the remainder, Miss X did not use her appeal rights and there is not enough evidence of fault in the Council not allocating her a property.
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Lark View Care Limited (25 005 536)
Statement Closed after initial enquiries Charging 04-Nov-2025
Summary: We will not investigate Mrs X’s complaint about care charges for her relative, Mr Y. An investigation would be unlikely to lead to a different outcome.
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Lincolnshire County Council (25 006 094)
Statement Closed after initial enquiries Child protection 04-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled his safeguarding concerns about his son. This is because there is not enough evidence of fault.
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Slough Borough Council (25 006 336)
Statement Upheld Special educational needs 04-Nov-2025
Summary: We upheld Mr X’s complaint about delays in the annual review for his child’s Education, Health and Care Plan in 2025. The Council agreed to apologise and pay Mr X £200. We will not investigate Mr X’s complaint about delay in the Education, Health and Care annual review process in 2024 because the complaint is late.
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Royal Borough of Windsor and Maidenhead Council (25 006 485)
Statement Closed after initial enquiries Charging 04-Nov-2025
Summary: We will not investigate this complaint about charging for adult care services. There is not enough evidence of fault in how the Council reached its final calculation of Miss X’s disability-related expenditure to warrant investigation by us.
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North Northamptonshire Council (25 006 667)
Statement Closed after initial enquiries Rights of way 04-Nov-2025
Summary: We will not investigate this complaint about the Council’s response to a report of a blocked public right of away, and the subsequent complaint. An investigation is unlikely to lead to a different outcome, it is reasonable to expect the complainant to use the alternative court remedy, and the injustice caused by the alleged fault is not significant enough to warrant our continued involvement in the matter.
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London Borough of Lewisham (25 006 794)
Statement Closed after initial enquiries Child protection 04-Nov-2025
Summary: We will not investigate Ms M’s complaint about her dealings with the Council when she asked for help to care for her daughter in 2023 because there has already been an independent investigation and there is nothing more we could add.