What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Hart District Council (25 025 472)

    Statement Closed after initial enquiries Council tax 07-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about liability for council tax because it is reasonable to expect her to have appealed to the Valuation Tribunal.

  • Elmbridge Borough Council (25 025 480)

    Statement Closed after initial enquiries Licensing 07-Jul-2026

    Summary: We will not investigate this complaint about the Council’s failure to enforce a breach of a premises licence. This is because there is not enough evidence of fault by the Council to justify investigating.

  • London Borough of Camden (25 025 558)

    Statement Closed after initial enquiries Council tax 07-Jul-2026

    Summary: We will not investigate this complaint about the Council’s decision to take enforcement action regarding outstanding debt on Miss X’s council tax account. This is because an investigation would be unlikely to find fault with the Council’s actions.

  • Swindon Borough Council (25 025 696)

    Statement Closed after initial enquiries Antisocial behaviour 07-Jul-2026

    Summary: We will not investigate this complaint about the way the Council has handled Mr X’s noise complaint. This is because there is insufficient evidence of fault.

  • Transport for London (25 025 860)

    Statement Closed after initial enquiries Public transport 07-Jul-2026

    Summary: We will not investigate this complaint about the organisation working on behalf of the Authority acting negligently regarding a penalty charge Mr X received. The law prevents us from investigating matters that have been considered in court.

  • Sheffield City Council (25 026 173)

    Statement Closed after initial enquiries Council tax 07-Jul-2026

    Summary: We will not investigate this complaint about Mr X’s council tax payments. This is because there is not enough evidence of fault regarding the recovery action and the injustice from the Council’s fault regarding his address is not significant enough to warrant investigation.

  • North Devon District Council (25 026 431)

    Statement Closed after initial enquiries Parking and other penalties 07-Jul-2026

    Summary: We will not investigate most of Mr X and Ms Y’s complaint about the Council’s decision-making regarding parking charges because there is insufficient evidence of fault. We will not investigate the Council’s original consultation about the charges because the claimed injustice is not significant enough to warrant our involvement.

  • Royal Borough of Greenwich (25 026 508)

    Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026

    Summary: We will not investigate this complaint about highway repair and maintenance because it is reasonable to expect Mr Y to go to court about the matter and the court is better placed to deal with the complaint.

  • London Borough of Hillingdon (26 001 540)

    Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026

    Summary: We will not investigate Ms Y’s complaint about the Council’s rejection of her personal injury claim. This is because the courts are best placed to consider her complaint as it centres on a negligence claim.

  • Medway Council (26 001 775)

    Statement Closed after initial enquiries Residential care 07-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about the Council’s commissioned Nursing Home donating her late mother’s belongings. This is because a further investigation would not lead to a different outcome and we could not add to the previous investigation.

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