Decision search
Your search has 54124 results
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London Borough of Bexley (25 005 759)
Statement Closed after initial enquiries Homelessness 13-Oct-2025
Summary: We will not investigate Ms Y’s complaint about the Council ending the main housing duty as it was reasonable to expect Ms Y to have requested a review of the decision within the required timescale. We will not investigate Ms Y’s complaint about the delay in making an offer of permanent accommodation as there is insufficient evidence of fault to justify an investigation.
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London Borough of Bexley (25 005 868)
Statement Closed after initial enquiries Residential care 13-Oct-2025
Summary: We will not investigate this complaint about the Council-commissioned Care Provider having arranged for Mrs Y to receive a vaccination. We could not achieve a meaningful outcome by doing so.
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London Borough of Ealing (25 005 952)
Statement Closed after initial enquiries Special educational needs 13-Oct-2025
Summary: We cannot investigate Mr X’s complaint about the Council failing to provide B with an education as the Tribunal is deciding what that education should be. The Council’s delay in issuing a decision notice following an Education Health and Care Plan review is not significant enough to justify an investigation.
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North Northamptonshire Council (25 005 962)
Statement Closed after initial enquiries Assessment and care plan 13-Oct-2025
Summary: We will not investigate Miss X’s complaint about the Council’s response to her request for a care needs assessment. This is because there is not enough evidence of fault to justify investigation.
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London Borough of Camden (25 006 036)
Statement Closed after initial enquiries Other 13-Oct-2025
Summary: We will not investigate this complaint about the alleged preventable death of Mr X’s adult son (Mr Y) while in the care of the Council. Only the Coroner can determine the circumstances around Mr Y’s death. The Information Commissioner is best placed to consider a complaint about the Council’s information-sharing.
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London Borough of Ealing (25 006 042)
Statement Closed after initial enquiries Safeguarding 13-Oct-2025
Summary: We will not investigate this complaint about an alleged failure of the Council to assess and safeguard Mr X for several years up to 2024. Investigation would be unlikely to establish a causal link between the actions of the Council, and the injustice Mr X complains of. The Council has also already offered Mr X an assessment, and we would be unlikely to recommend more than this.
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Leeds City Council (25 006 045)
Statement Closed after initial enquiries Other 13-Oct-2025
Summary: We will not investigate this complaint about the Council employing enforcement agents to recover a council tax debt and the charges made by the agents for breaching a payment agreement. There is no worthwhile outcome achievable by our investigation because the complainant has not provided sufficient information to the Council for it to respond to his complaint.
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Cumberland Council (25 006 091)
Statement Upheld Other 13-Oct-2025
Summary: We have found that both councils – Westmorland & Furness and Cumberland – caused delays in their handling of Mr X’s linked complaints about children’s social care. Both will now apologise to Mr X and will take action to improve their respective services. Cumberland will also make a symbolic payment which recognises
Mr X’s likely distress. -
Walsall Metropolitan Borough Council (25 006 199)
Statement Closed after initial enquiries Charging 13-Oct-2025
Summary: We will not investigate Miss X’s complaint the Council has charged for her late father’s care placement. There is not enough evidence of fault by the Council to warrant our involvement. In addition, there is no remaining significant injustice caused by fault in the Council delaying completing a financial assessment.
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London Borough of Newham (25 006 239)
Statement Closed after initial enquiries Safeguarding 13-Oct-2025
Summary: We will not investigate this complaint about the Council’s choice of residential placement for Mr X or its communication with Miss Y about the matter. There is not enough evidence of fault by the Council and further investigation would not lead to a different outcome.