Decision search
Your search has 58275 results
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Lovett Care Limited (25 024 849)
Statement Closed after initial enquiries Charging 28-Jun-2026
Summary: We will not investigate this complaint about how the Care Provider treated Funded Nursing Care in relation to care charges. This is because further investigation is unlikely to find evidence of fault in the Care Providers actions.
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London Borough of Wandsworth (25 024 963)
Statement Upheld Housing benefit and council tax benefit 28-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling in recovering historic housing benefit overpayments. This is because the Council has already provided a proportionate remedy for the injustice caused to Ms Y and has agreed to improving its service for others. It is unlikely an investigation by the Ombudsman would add to the Council’s response, or achieve anything more for Miss Y.
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Essex County Council (25 025 201)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jun-2026
Summary: We will not investigate this complaint about design and safety flaws, relating to a road traffic scheme the Council is responsible for. There is no significant injustice to X.
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Birmingham City Council (25 025 769)
Statement Closed after initial enquiries Council tax 28-Jun-2026
Summary: We will not investigate this complaint about council tax. This is because the complaint is late and there is no good reason for this. And Ms X could have appealed the council tax liability decision to the Valuation Tribunal.
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Worcestershire County Council (25 025 965)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jun-2026
Summary: We will not investigate this complaint that the Council does not maintain a strip of land next to Miss X’s property. The complaint is late and there are no good reasons to investigate the complaint now.
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North East Lincolnshire Council (25 026 637)
Statement Closed after initial enquiries Council tax 28-Jun-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled his council tax account. This is because any injustice Mr X may have suffered is not significant enough to justify our involvement.
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Statement Closed after initial enquiries Parking and other penalties 28-Jun-2026
Summary: We cannot investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. The complainant has used the statutory representations and appeals procedure. We will not investigate a complaint about the Council’s complaint handling where we are not investigating the substantive matters.
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Shropshire Council (25 027 330)
Statement Closed after initial enquiries Refuse and recycling 28-Jun-2026
Summary: We will not investigate this complaint about the Council’s arrangements for Christmas refuse collections. This is because there is insufficient evidence of fault.
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London Borough of Hackney (25 029 095)
Statement Closed after initial enquiries Public transport 28-Jun-2026
Summary: We will not investigate this complaint about public transport because any injustice is not significant enough to justify our involvement.
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Buckinghamshire Council (25 029 226)
Statement Closed after initial enquiries Cemeteries and crematoria 28-Jun-2026
Summary: We cannot investigate Mrs Z’s complaint about liability for injury sustained in a Council-maintained cemetery. Only a court can determine liability and award compensation.