Decision search
Your search has 59748 results
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Kent County Council (25 018 123)
Statement Closed after initial enquiries Special educational needs 26-Aug-2026
Summary: We cannot investigate this complaint about the Council’s handling of an application for an Education, Health and Care Plan for Miss X’s child. This is because Miss X has used her right of appeal to challenge the Council’s decisions.
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Solihull Metropolitan Borough Council (25 018 395)
Statement Not upheld Special educational needs 26-Aug-2026
Summary: We have ended this investigation. Ms X should have complained to us sooner and we cannot investigate Ms X’s concerns about her child, Y’s, educational placement or lost education because she had already used her right of appeal to the special educational needs and disabilities (SEND) Tribunal. This is because the Ombudsman cannot investigate matters which have been appealed to a Tribunal, or which are linked to an appeal.
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Norwich City Council (25 018 411)
Statement Closed after initial enquiries Homelessness 26-Aug-2026
Summary: We will not investigate this complaint about the Council’s handling of a homelessness case. This is because there is insufficient evidence of fault its decision-making to justify our involvement. It was reasonable for Miss X to use the statutory appeals procedure to challenge the Council’s review decision.
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North Yorkshire Council (25 018 856)
Statement Upheld Charging 26-Aug-2026
Summary: Mr X complained the Council delayed making payment to his mother’s care provider for the live-in care it provided. He also complained the Council failed to provide effective communication. Mr X said the Council’s actions negatively impacted the care provider’s trust in the Council’s handling of his mother’s care provision and placed the ongoing provision of her care package in doubt. We found fault by the Council. The Council has agreed to provide an apology and review its processes to avoid a reoccurrence of the issues identified.
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London Borough of Barking & Dagenham (25 019 094)
Statement Upheld Transport 26-Aug-2026
Summary: Mr X complains the Council failed to properly assess his application for a blue badge. I have found fault in the Council’s advice that Mr X should apply for mobility related element of a Personal Independence Payment. However, this did not cause Mr X a significant injustice, as we have found no fault in how the Council reached its view on Mr X’s eligibility at the time. The Council has agreed to our recommendation to improve its service.
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Kirklees Metropolitan Borough Council (25 021 061)
Statement Closed after initial enquiries Homelessness 26-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council ending its homelessness duty to him. This is because it is reasonable to expect Mr X to have appealed to the county court. There is not enough evidence of fault to justify an investigation into the Council’s decision to reduce Mr X’s housing priority.
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London Borough of Hackney (25 021 503)
Statement Closed after initial enquiries Homelessness 26-Aug-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision on the suitability of accommodation offered to her under its homelessness duty. It was reasonable for her to challenge the Council’s review decision by using the statutory appeals procedure available under the homelessness legislation.
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Gateshead Metropolitan Borough Council (25 023 896)
Statement Closed after initial enquiries Noise 26-Aug-2026
Summary: We will not investigate Mrs X’s complaint about how the Council have dealt with her noise service request about a neighbour. There is not enough evidence of fault by the Council to warrant an investigation.
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Statement Upheld Other 26-Aug-2026
Summary: We have upheld Mr X’s complaint about the Council’s handling of his case during the children’s statutory complaints process. The Council agreed to resolve the complaint early by apologising and paying Mr X a symbolic remedy to recognise his injustice.
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Statement Closed after initial enquiries Planning applications 26-Aug-2026
Summary: We will not investigate this complaint about the Council’s decision to approve a planning application. There is not enough evidence of fault in how the Council made its decision to justify investigating.