Decision search
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Stockport NHS Foundation Trust (25 015 124a)
Statement Not upheld Hospital acute services 28-Jun-2026
Summary: Mr B complained about the way an NHS Trust and a Council planned his mother’s, Mrs Z’s, discharge from hospital. We have not found fault in the way the organisations considered Mrs Z’s capacity or how they planned where she should be discharged to for further assessments. And we have not found fault in the way the Trust communicated with the placement about the equipment Mrs Z needed, or the way it communicated with the family about when Mrs Z would leave hospital.
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Leeds City Council (25 015 150)
Statement Upheld Special educational needs 28-Jun-2026
Summary: Miss X complained about the Council’s actions when her child stopped attending school in January 2025. We have not investigated Miss X’s complaint regarding the Council’s failure to consider its section 19 duties or its failure to secure the special education provision, this is because these matters are premature. We found no fault in the way the Council reached its decision to refuse the elective home education (EHE) request. However, we found fault in delays considering the EHE request, delays and errors in the complaint process, failures to properly oversee and complete the annual review process within statutory timescales, and delays issuing the final amended EHC Plan, which caused Miss X avoidable distress, uncertainty, frustration, time and trouble, and delayed her right of appeal to the Tribunal. We recommend the Council apologises, makes a payment to Miss X, and takes action to improve its services.
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London Borough of Redbridge (25 015 642)
Statement Upheld Allocations 28-Jun-2026
Summary: We will have upheld Mr X’s complaint about the Council’s assessment of his housing needs. The Council will apologise and carry out a fresh review of his housing application within one month.
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Solihull Metropolitan Borough Council (25 016 021)
Statement Closed after initial enquiries Charging 28-Jun-2026
Summary: We will not investigate Miss Y's complaint about the Council's charges for her relative, Mr X's, care. There is not enough evidence of fault by the Council to justify us investigating.
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Stoke-on-Trent City Council (25 016 627)
Statement Closed after initial enquiries Other 28-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s concerns about his child’s foster care. This is because there is not enough evidence of fault in the Council’s handling to warrant investigation.
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London Borough of Hillingdon (25 017 044)
Statement Upheld Allocations 28-Jun-2026
Summary: We have upheld this complaint about the Council’s consideration of Mr X’s request to join the housing register. The Council has agreed to resolve this complaint early by reviewing its decision again, this time making clearer why it has made its decision.
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Nottingham City Council (25 017 187)
Statement Closed after initial enquiries Allocations 28-Jun-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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Hertsmere Borough Council (25 020 327)
Statement Closed after initial enquiries Private housing 28-Jun-2026
Summary: We will not investigate this complaint about the Council’s review of housing conditions, its response to Anti-Social behaviour and its application of its homelessness duties.
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Durham County Council (25 021 579)
Statement Closed after initial enquiries Friends and family carers 28-Jun-2026
Summary: We will not investigate this complaint about the lack of financial support provided by the Council because there is insufficient evidence of fault in the Council’s actions to justify our involvement.
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London Borough of Newham (25 021 664)
Statement Closed after initial enquiries Child protection 28-Jun-2026
Summary: We will not investigate this complaint about the behaviour of a Social Worker. This is because there is a body better placed to consider this complaint.