Decision search
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Barnsley Metropolitan Borough Council (24 016 782)
Statement Upheld Special educational needs 17-Jul-2025
Summary: Mrs X complained the Council failed to provide suitable education or Education, Health and Care Plan provision for her child. Mrs X also complained about delays in reviewing her child’s Education, Health and Care Plan. We found fault with the Council failing to provide suitable education for Mrs X’s child and delaying review of the Education, Health and Care Plan. We also found fault with the Council failing to provide the provision in the Education, Health and Care Plan from January 2024 to the end of the academic year. The Council agreed to apologise to Mrs X and pay her an extra £1,150 to the £2,000 already paid for missed education. The Council also agreed to pay Mrs X £250 for the frustration and lost opportunity caused by its delays in reviewing the Education, Health and Care Plan. And, the Council agreed to pay Mrs X £500 for the impact on her child’s education and wellbeing caused by the loss of the Education, Health and Care Plan provision for nearly two full terms.
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London Borough of Hounslow (24 017 728)
Statement Upheld Special educational needs 17-Jul-2025
Summary: The Council was at fault for ending B’s college placement without an alternative in place, failing to follow the statutory timescales and process following a review of an Education, Health and Care Plan and delay reinstating B’s college place. The Council has agreed to apologise, make payments and act to improve its services.
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West Suffolk Council (24 018 190)
Statement Not upheld Enforcement 17-Jul-2025
Summary: X complained about the Council’s planning enforcement decisions relating to development on land next to their home. We decided not to investigate this part of their complaint further, because we consider it is unlikely to result in a finding of fault or any other meaningful outcome for X. X also complained that the Council restricted their contact with officers. We found no fault with this part of the complaint because the Council considered and followed its policy.
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London Borough of Ealing (24 018 272)
Statement Upheld Homelessness 17-Jul-2025
Summary: On behalf of Ms X, Ms Y complained the Council provided Ms X and her children with unsuitable interim and temporary accommodation for a prolonged period. Ms Y also complained the Council failed to keep the household’s circumstances under review, failed to appropriately respond to concerns about the accommodation, and failed to offer Ms X appropriate advice and support. We have found the Council acted with fault. Because of these faults, Ms X and her children lived in unsuitable accommodation for longer than they should, affecting their wellbeing and causing avoidable distress, uncertainty and incurred costs. The Council has agreed to provide a written apology to Ms X and her children, increase the financial remedy previously offered, and issue guidance to relevant officers.
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North Northamptonshire Council (24 005 627)
Statement Upheld Alternative provision 17-Jul-2025
Summary: The Council was at fault as it failed to provide a suitable alternative provision for Miss X’s child from January 2023 to November 2024, and it poorly communicated and handled her complaint. It was not at fault for making a safeguarding referral. The Council will apologise and make payments to Miss X to recognise the injustice caused by the loss of education and its poor communication and complaint handling. The Council will also remind staff of its duties to consider the alternative provision duty properly to prevent reoccurrence.
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Stevenage Borough Council (24 007 983)
Statement Upheld Homelessness 17-Jul-2025
Summary: Mr X complained about the Council’s actions when he approached it as homeless. We found some fault by the Council as it did not evidence it assessed the suitability of interim accommodation it offered to him. This caused uncertainty and frustration to Mr X. The Council has agreed to apologise, pay a symbolic payment to recognise his injustice, and take action to prevent recurrence of this fault.
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Surrey County Council (24 009 127)
Statement Upheld Assessment and care plan 17-Jul-2025
Summary: Mrs X complained about how the Council managed Miss Y’s care needs and that it did not complete a carer’s assessment for her. We find the Council at fault, causing uncertainty and frustration and meaning Mrs X had to provide additional support for Miss Y. The Council has agreed to apologise and make a payment to recognise the injustice caused.
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Salford City Council (24 022 417)
Statement Upheld Council tax 17-Jul-2025
Summary: We will not investigate this complaint about a council tax payment arrangement. This is because the Council has agreed to remedy the injustice.
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Kent County Council (24 023 054)
Statement Closed after initial enquiries Councillor conduct and standards 17-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s complaint that a Councillor breached the code of conduct. The Council confirmed the Councillor is no longer an elected member. And that the complainant has agreed to take part in a discussion about councillor behaviour later this year. We consider there is no worthwhile outcome achievable by our investigation.
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Swindon Borough Council (25 000 711)
Statement Closed after initial enquiries Child protection 17-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council’s action to remove children from his care was illegal. It would have been reasonable for Mr X to have raised concerns or appealed this issue in court. We could not add to the investigation and the remedial action the Council has already taken under all three stages of the statutory complaint process.