Decision search
Your search has 59748 results
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Cheshire East Council (26 014 133)
Statement Closed after initial enquiries Parking and other penalties 28-Aug-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to remove a disabled parking bay from outside Miss X’s home. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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London Borough of Barnet (26 014 138)
Statement Closed after initial enquiries Highway repair and maintenance 28-Aug-2026
Summary: We will not investigate this complaint about the Council’s decision to invoice Mrs X for damage to the footway outside her home. Further investigation would not lead to a different outcome. We cannot determine legal claims about damage to property and the courts are better placed to consider these matters.
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London Borough of Ealing (25 009 283)
Statement Not upheld Safeguarding 27-Aug-2026
Summary: Ms X complained the Council did not properly consider her safeguarding concerns about Mrs Y. She also complained it wrongly blocked their communication. Ms X said this caused her unnecessary stress and put Mrs Y at risk. We find no fault with the Council.
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London Borough of Brent (25 011 032)
Statement Upheld Homelessness 27-Aug-2026
Summary: The Council was at fault as it failed to take proactive steps to prevent Ms X’s homelessness when she received a notice evicting her from her property. It also failed to offer storage support for Ms X’s belongings. The Council has apologised, made service improvements and offered Ms X a financial remedy. The Council does not need to take further action.
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London Borough of Camden (25 016 480)
Statement Not upheld Enforcement 27-Aug-2026
Summary: Ms X complains about the Council’s failure to take enforcement action against a restaurant which is creating a noise nuisance for her. The noise began after works in July 2022. Ms X says the Council has failed to consider how the noise is a breach of planning guidance, and says the noise is causing her distress. We have found no fault in the actions of the Council.
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Lancashire County Council (25 017 702)
Statement Upheld Special educational needs 27-Aug-2026
Summary: Miss X complained about the Council’s actions linked to her son’s education. We found fault because the Council failed to provide adequate education to Y after he had been excluded from school. This caused Miss X avoidable distress, frustration and uncertainty and meant Y did not access the education he should have. The Council suggested a remedy for this injustice. The Council will now apologise to Miss X and complete its suggested remedy.
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London Borough of Wandsworth (25 021 144)
Statement Closed after initial enquiries Allocations 27-Aug-2026
Summary: We will not investigate this complaint about Miss X’s application to move to a more suitable home. There is not enough evidence of fault by the Council to justify investigating.
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Ashford Borough Council (25 021 273)
Statement Closed after initial enquiries Allocations 27-Aug-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decisions on the priority of her housing application. There is insufficient evidence of fault in its decision-making to justify our involvement.
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Buckinghamshire Council (25 021 433)
Statement Closed after initial enquiries Allocations 27-Aug-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an inevstigation.
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Test Valley Borough Council (25 024 886)
Statement Closed after initial enquiries Other 27-Aug-2026
Summary: We will not investigate Mr Y’s complaint about delays in enforcement action being taken against his neighbour because there is insufficient evidence of fault in the Council’s actions to justify our involvement.