Decision search
Your search has 50691 results
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London Borough of Enfield (24 015 352)
Statement Closed after initial enquiries Child protection 10-Feb-2025
Summary: We will not investigate this complaint about the Council’s response to a complaint about a social worker. There is no indication that the alleged fault on the Council’s part caused the complainant a significant injustice.
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Leicestershire County Council (24 015 969)
Statement Closed after initial enquiries Other 10-Feb-2025
Summary: We will not investigate Miss X’s complaint about the professional conduct of a social worker as we would be unlikely to add to the Council’s own investigation. Further it would be reasonable to expect Miss X to report any concerns about conduct to Social Work England and any data concerns to the Information Commissioners Office who are better placed to consider those complaints.
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Thanet District Council (24 016 589)
Statement Upheld Traffic management 10-Feb-2025
Summary: We will not investigate this complaint about a delay by the Council in releasing the complainant’s car from a car park. This is because the Council has agreed to refund the release fee.
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Sandwell Metropolitan Borough Council (23 004 315)
Statement Not upheld Council tax 10-Feb-2025
Summary: We found no fault on Mr B’s complaints which were within our jurisdiction about the way the Council dealt with his council tax account and claim for Council Tax Relief. There was no evidence to show the Council agreed to send him a report following court proceedings. Nor was there evidence of a claimed overpayment.
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Wokingham Borough Council (23 009 827)
Statement Upheld Special educational needs 10-Feb-2025
Summary: Ms X complained the Council provided poor communication about her child’s Education, Health and Care Plan reviews and failed to complete annual reviews in the correct timescales. We found fault with the Council failing to meet the statutory timescales by 16 weeks and for poor communication with Ms X. The Council has already apologised for this fault and outlined how it will improve its service moving forward. We do not consider the Council needs to take further action to address this fault.
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Statement Closed after initial enquiries Child protection 09-Feb-2025
Summary: We will not investigate this complaint that the Council was at fault in delaying the complainant’s children’s referral for therapy and in its response to her son’s disclosures. This is because investigation would not add anything significant to the response the Council has already made.
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Royal Borough of Windsor and Maidenhead Council (24 015 277)
Statement Closed after initial enquiries Special educational needs 08-Feb-2025
Summary: We cannot investigate this complaint about special educational provision for a pupil because the complaint is made by the representative of a public body.
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Hertfordshire County Council (24 015 369)
Statement Closed after initial enquiries Alternative provision 08-Feb-2025
Summary: We cannot investigate this complaint that the Council has failed to provide the complainant’s daughter with suitable alternative educational provision and has failed to secure the delivery of the provision set out in her Education Health and Care plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability, and this places the complaint outside our jurisdiction.
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Walsall Metropolitan Borough Council (24 017 693)
Statement Closed after initial enquiries School admissions 07-Feb-2025
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Warrington Council (24 018 341)
Statement Closed after initial enquiries Child protection 07-Feb-2025
Summary: We cannot investigate this complaint about the Council’s response to a Subject Access Request and its actions as part of court proceedings relating to her child. The law prevents us from considering the start of court action or what happens in court.