Decision search
Your search has 59746 results
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Stoke-on-Trent City Council (25 018 371)
Statement Closed after initial enquiries Enforcement 27-Jul-2026
Summary: We will not investigate Ms X’s complaint about the Council’s response to alleged breaches of planning control. This is because there is not enough evidence of fault by the Council and any injustice is not significant enough to justify our involvement.
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Statement Upheld Alternative provision 27-Jul-2026
Summary: We upheld Mrs B’s complaints about the Council’s education service. The Council delayed issuing her daughter with an Education, Health and Care Plan and communicated poorly with Mrs B. It also failed to address C’s need for education when, over many months, her attendance at school fell and then stopped. These faults contributed to C losing education provision, which caused injustice to her. The Council has accepted these findings and agreed to take action to remedy the injustice and improve its service.
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Lincolnshire County Council (25 021 163)
Statement Closed after initial enquiries Planning applications 27-Jul-2026
Summary: We will not investigate this complaint about how the Council considered planning matters. There is not enough evidence of fault to justify investigating and we cannot achieve the outcome Miss X wants.
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Hertfordshire County Council (25 022 228)
Statement Closed after initial enquiries Residential care 27-Jul-2026
Summary: We will not investigate Miss X’s complaint about a care home not taking a urine sample from her mother, Mrs Y, prior to her operation. This is because an investigation would not achieve a worthwhile outcome.
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London Borough of Haringey (25 022 315)
Statement Closed after initial enquiries Safeguarding 27-Jul-2026
Summary: We will not investigate this complaint about the Council’s failure to investigate a complaint. This is because the injustice caused by poor complaints handling is not significant enough to warrant investigation.
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London Borough of Enfield (25 023 009)
Statement Closed after initial enquiries Parking and other penalties 27-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre to reinstate his right of appeal.
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Epsom & Ewell Borough Council (25 025 920)
Statement Closed after initial enquiries Councillor conduct and standards 27-Jul-2026
Summary: We will not investigate how the Council handled Mr X’s complaint about personnel matters as there is no worthwhile outcome achievable.
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London Borough of Lambeth (25 025 985)
Statement Closed after initial enquiries Commercial and contracts 27-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of a commercial lease for the complainant’s business. This is because the courts are best placed to deal with contractual matters, and it would be reasonable for the complainant to pursue the matter in court.
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Leeds City Council (25 026 043)
Statement Upheld School transport 27-Jul-2026
Summary: There was fault by the Council in failing to establish, and keep under review, the legal basis on which Y was attending alternative provision. This meant the Council failed to consider if it was responsible for providing free transport to facilitate Y’s attendance. This caused injustice to Ms X who had to transport Y to the placement. The Council has agreed to refund expenses, reassess transport eligibility and make service improvements.
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Basildon Borough Council (25 026 818)
Statement Closed after initial enquiries Other 27-Jul-2026
Summary: We will not investigate Miss X’s complaint that the Council unfairly issued her a Fixed Penalty Notice for alleged fly-tipping. This is because Miss X could use her right to raise a defence against the issuing of the Notice in the magistrates court if she believes it was wrongly issued.