Decision search
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Statement Closed after initial enquiries Other 28-Jul-2026
Summary: We will not investigate Mr X’s complaint about this care company. This is because it is a social enterprise charity and therefore falls outside of our remit.
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Luton Borough Council (26 006 034)
Statement Closed after initial enquiries Rights of way 28-Jul-2026
Summary: We will not investigate Mr and Mrs X’s complaint that the Council did not act on their reports that a private developer constructed part of its development beyond the approved boundary and on to adjoining land. Mr and Mrs X’s complaint is late, and it was reasonable for them to have complained sooner.
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Boston Borough Council (25 025 230)
Statement Closed after initial enquiries Enforcement 28-Jul-2026
Summary: We will not investigate Mr X’s complaint about the way the Council considered his reports of breaches of planning control. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Oxford City Council (25 012 123)
Statement Closed after initial enquiries Planning applications 27-Jul-2026
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.
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Leicester City Council (25 012 272)
Statement Upheld Homelessness 27-Jul-2026
Summary: Ms X complains for Mr Y the Council failed to provide him with interim accommodation as it had banned him from using single person homeless accommodation causing distress. We found fault because despite banning Mr Y from that accommodation the Council had made a statutory decision, he was owed a relief duty under housing legislation and homelessness guidance. So owed a duty to Mr Y to provide him with interim accommodation. We have made suitable recommendations for the Council to remedy the injustice caused to Mr Y so have completed our investigation
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Statement Upheld Special educational needs 27-Jul-2026
Summary: We upheld Mrs B’s complaints about the Council’s education service. The Council delayed issuing her daughter with an Education, Health and Care Plan and communicated poorly with Mrs B. It also failed to address C’s need for education when, over many months, her attendance at school fell and then stopped. These faults contributed to C losing education provision, which caused injustice to her. The Council has accepted these findings and agreed to take action to remedy the injustice and improve its service.
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London Borough of Barking & Dagenham (25 013 250)
Statement Not upheld Assessment and care plan 27-Jul-2026
Summary: We have ended our investigation into Mr X’s complaint that the Council delayed assessing Mr Y’s need for social care and issuing a care and support plan for him. This is because investigation would not result in a meaningful outcome. We will not consider the other issues Mr X complained about because either any fault did not cause a significant injustice or he has not yet complained to the Council.
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London Borough of Camden (25 013 298)
Statement Upheld Special educational needs 27-Jul-2026
Summary: Mr X complained about the Council’s delays with a final Education, Health and Care Plan for his child after an annual review. This caused significant frustration, distress and uncertainty, with time and trouble with Mr X chasing updates. The Council accepted several faults, and we found it already appropriately remedied his personal injustice. We also found fault with its delays and poor complaint handling. The Council has taken action to prevent future recurrence of this fault, and we have not made further recommendations.
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Statement Upheld Assessment and care plan 27-Jul-2026
Summary: Mrs X complained the Council failed to complete a Care Act assessment for her son in a timely manner. Mrs X also complained the Council failed to provide adequate communication and/or updates regarding the assessment process. She says the Council’s actions contributed to a significant deterioration in her son’s mental health as well as negatively impacting her own mental and physical health. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy, review its care and support plan for Mrs X’s son and provide evidence of the service improvements it has made.
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London Borough of Lambeth (25 014 191)
Statement Upheld Allocations 27-Jul-2026
Summary: Miss X complained the Council failed to properly respond to concerns about the suitability of her temporary accommodation, her safeguarding needs and her housing circumstances. There is fault in the Council's record keeping, its handling of Miss X's emergency accommodation, and its failure to evidence consideration of safeguarding concerns. These faults caused Miss X avoidable distress, inconvenience, and uncertainty. The Council agreed recommended actions to remedy the injustice caused.