Decision search
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Statement Not upheld Other 27-Jul-2026
Summary: Mr X complained the Council failed to accept his whistleblowing disclosure and failed to enforce a high court injunction relating to planning permission. There is no evidence of fault in the Council’s consideration of Mr X’s disclosure or its enforcement of the injunction.
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Cambridgeshire County Council (25 014 679)
Statement Upheld Special educational needs 27-Jul-2026
Summary: Mrs X complained about the Council’s failure to provide her son with adequate support for his special educational needs. She also complained about delay in the Education, Health and Care Plan process. We found the Council to be at fault. This caused significant distress and frustration and meant Mrs X’s son missed out on support he was entitled to. To remedy this injustice, we recommend the Council should apologise and make a payment to Mrs X.
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Durham County Council (25 015 399)
Statement Upheld Looked after children 27-Jul-2026
Summary: Miss X complained the Council failed to properly respond to safeguarding concerns regarding Y and failed to properly handle her complaint. The evidence found fault in the Council's complaint handling. This caused Miss X frustration, uncertainty, and the loss of opportunity to access the statutory Stage 2 complaints process. The Council agreed to apologise and make a symbolic payment in recognition of the injustice caused.
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Bournemouth, Christchurch and Poole Council (25 015 621)
Statement Not upheld Planning applications 27-Jul-2026
Summary: Mr X complained on behalf of himself and other residents of a conservation area about the Council granting planning permission for a development that involved the demolition of two houses in a conservation area. We have not found fault with how the Council made its decision and therefore cannot question the outcome.
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Wiltshire Council (25 015 777)
Statement Closed after initial enquiries Other 27-Jul-2026
Summary: We will not investigate this complaint about children’s services. The law prevents us from investigating anything that is or has been the subject of court proceedings. Part of the complaint is also late and we could not add to the Council’s response about the remaining elements complained about.
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Sheffield City Council (25 016 690)
Statement Not upheld Assessment and care plan 27-Jul-2026
Summary: Ms X complained the Council reduced her care package without her involvement following a review of her care and support needs. She says the reduced level of care did not meet her needs and caused her distress. We found no fault by the Council.
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West Sussex County Council (25 016 694)
Statement Upheld Special educational needs 27-Jul-2026
Summary: Mrs X complained about the Council’s failure to meet statutory timescales during the Education, Health and Care needs assessment process for her son. We find the Council was at fault for failing to meet statutory deadlines during the assessment. This caused Mrs X frustration and uncertainty. The Council has made a suitable offer to remedy Mrs X’s injustice. We do not recommend anything further.
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South Oxfordshire District Council (25 017 685)
Statement Closed after initial enquiries Allocations 27-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his housing register priority. This is because further investigation would not lead to a worthwhile outcome.
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Westminster City Council (25 017 997)
Statement Upheld Homelessness 27-Jul-2026
Summary: Mr B complained that the Council had failed to offer an adequate financial remedy for the time he had spent in unsuitable temporary accommodation. We found fault. Mr B had to live in unsuitable accommodation for 13 months longer than was necessary, without cooking facilities and in an unfamiliar area away from his support network. The Council has agreed to apologise to Mr B and increase its symbolic payment.
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London Borough of Southwark (25 018 096)
Statement Closed after initial enquiries Allocations 27-Jul-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application and its management of temporary accommodation. There is insufficient evidence of fault causing injustice which would warrant an investigation.