Decision search
Your search has 55054 results
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North West Leicestershire District Council (25 008 425)
Statement Closed after initial enquiries Refuse and recycling 30-Oct-2025
Summary: We will not investigate this complaint about missed bin collections. This is because the Council has already taken suitable action in response to Mr X’s complaint and there is nothing further we would likely add or recommend.
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Salford City Council (25 008 956)
Statement Closed after initial enquiries Other 30-Oct-2025
Summary: We will not investigate this complaint about how the Council handled Mr X’s care needs. There is not enough evidence of fault to warrant our involvement and we cannot achieve the outcome Mr X seeks. Additionally, part of Mr X’s complaint is late and there are no good reasons for us to exercise discretion to consider it now.
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Devon County Council (25 008 973)
Statement Closed after initial enquiries Street furniture and lighting 30-Oct-2025
Summary: We will not investigate Mrs X’s complaint about street lighting. This is because there is not enough evidence of fault.
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Cheshire East Council (25 009 124)
Statement Closed after initial enquiries Refuse and recycling 30-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to charge for new bins and garden waste collections. There is not enough evidence of fault by the Council, the claimed injustice is not significant enough to warrant involvement and finally, we cannot achieve the outcome sought by Mr X.
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North Northamptonshire Council (25 009 663)
Statement Closed after initial enquiries Trees 30-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s liability for damage to her driveway. This is because Mrs X has a legal remedy to pursue the matter through the courts, and it would be reasonable for her to do so
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London Borough of Richmond upon Thames (25 016 706)
Statement Closed after initial enquiries Other 30-Oct-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault.
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Manchester City Council (24 017 890)
Statement Upheld Looked after children 29-Oct-2025
Summary: Mr X complained using the children’s statutory procedure about support he received as a care leaver. The Council frustrated his right to a stage three independent panel under the procedure and failed to consider related issues covered by other complaints procedures such as adult social care. In recognition of the frustration and uncertainty caused, the Council has agreed to apologise, carry out a stage three independent panel in line with the relevant guidance and take action to prevent recurrence of this fault in future.
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London Borough of Hammersmith & Fulham (24 017 923)
Statement Upheld Assessment and care plan 29-Oct-2025
Summary: Miss X complained the Council did not provide appropriate sign language interpreters and did not meet her grandfather’s communication needs during the period he received care. Miss X said the Council’s actions caused avoidable distress to her grandfather and to herself. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and review its processes regarding the provision of communication support to deaf service users.
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Surrey County Council (24 018 007)
Statement Upheld Alternative provision 29-Oct-2025
Summary: The Council failed to keep under review whether its duties to provide alternative education to a child out of school applied. This likely caused the child to miss around a term of alternative education. The Council has agreed to our recommendations for a personal remedy.
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Manchester City Council (24 019 928)
Statement Not upheld Special educational needs 29-Oct-2025
Summary: Miss X complained that the Council failed to provide the required special educational needs provision in accordance with her daughter’s Education, Health and Care Plan. Miss X also complained that there was a delay in providing her daughter with alternative education when her school ended her daughter’s placement. We have found no fault and therefore are closing the complaint.