Decision search
Your search has 59746 results
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Basildon Borough Council (26 007 129)
Statement Closed after initial enquiries Other 28-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the Council removing her vehicle from a public highway. This is because it is unlikely we would find fault with the Council, the injustice is not significant enough to warrant an investigation and subsequently, we cannot achieve the outcome she wants.
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Cheshire West & Chester Council (26 007 190)
Statement Closed after initial enquiries School admissions 28-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s school’s admissions appeal panel refusing his appeal. It is unlikely we would find fault which caused Mr X to lose out on a school place.
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Cambridgeshire County Council (25 007 357)
Statement Upheld Special educational needs 28-Jul-2026
Summary: We will not investigate Mr X and Ms T’s complaint to us about the Council’s failure to finalise an EHC Plan for their child Y nor its failure to arrange provision set out in Y’s EHC Plan. This is because the Council has upheld the complaint and agreed to remedy the injustice caused by providing a financial remedy and increasing its staffing and monitoring. Mr and Ms T have therefore achieved the outcome they sought, and the injustice suffered has been remedied during the Council’s complaints process.
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Hertfordshire County Council (25 009 987)
Statement Upheld Residential care 28-Jul-2026
Summary: Ms X complains on behalf of her mother, Mrs Y, the Council failed to provide adequate care for her mother in her Council funded care home placement at The Lodge Care Home from January 2025 to February 2025. Ms X says this caused her and her family distress. We have found fault in the actions of the Council funded care provider for failing to complete hourly checks on Mrs Y in accordance with her care plan. The Council has agreed to write to Ms X to issue an apology, pay a symbolic payment and complete a service improvement.
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London Borough of Islington (26 011 416)
Statement Closed after initial enquiries Managing council tenancies 28-Jul-2026
Summary: We cannot investigate this complaint about how the Council dealt with X’s housing concerns and requests for a transfer. This is because X is a Council tenant and we have no power to investigate complaints about the Council acting in its capacity as social landlord.
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Manchester City Council (26 011 451)
Statement Closed after initial enquiries Other 28-Jul-2026
Summary: We will not investigate Mr C’s complaint about the Council’s handling of his request for help identifying a vehicle. This is because it is reasonable for Mr C to complain to the Information Commissioner, who is better placed to consider this matter.
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Kent County Council (26 011 503)
Statement Closed after initial enquiries Other 28-Jul-2026
Summary: We cannot investigate this complaint about the Council reports for court in a child protection case. This is because the law does not allow us to investigate matters that are related to ongoing court proceedings.
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Liverpool City Council (26 011 554)
Statement Closed after initial enquiries Child protection 28-Jul-2026
Summary: We will not investigate this complaint about the conduct of a social worker. Social Work England are better placed to deal with the matter.
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Hertfordshire County Council (26 011 555)
Statement Closed after initial enquiries Parking and other penalties 28-Jul-2026
Summary: We will not investigate this complaint about the Council’s specifications for approval of a vehicle crossing. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Lambeth (26 011 571)
Statement Closed after initial enquiries Other 28-Jul-2026
Summary: We will not investigate Ms X’s complaint alleging the Council disclosed sensitive personal data to a third party. This is because there is a more suitable agency better placed to investigate.