Decision search
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Ribble Valley Borough Council (25 007 293)
Statement Closed after initial enquiries Private housing 04-Nov-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in private rented sector housing. There is insufficient evidence of fault causing sufficient injustice to warrant further investigation.
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Leeds City Council (25 007 309)
Statement Upheld Special educational needs 04-Nov-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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East Devon District Council (25 007 596)
Statement Closed after initial enquiries Planning applications 04-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application for a development near his home. There is not enough evidence of fault to justify our involvement. We also cannot achieve the outcome the complainant wants.
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Kent County Council (25 005 428)
Statement Closed after initial enquiries Other 04-Nov-2025
Summary: We will not investigate this complaint about the care and support the Council provided to the complainant. There is not enough evidence of fault to justify investigating.
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London Borough of Brent (25 005 509)
Statement Closed after initial enquiries Allocations 04-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of its housing duties. Some of the complaint is late. For the remainder, Miss X did not use her appeal rights and there is not enough evidence of fault in the Council not allocating her a property.
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Lark View Care Limited (25 005 536)
Statement Closed after initial enquiries Charging 04-Nov-2025
Summary: We will not investigate Mrs X’s complaint about care charges for her relative, Mr Y. An investigation would be unlikely to lead to a different outcome.
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Lincolnshire County Council (25 006 094)
Statement Closed after initial enquiries Child protection 04-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled his safeguarding concerns about his son. This is because there is not enough evidence of fault.
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Slough Borough Council (25 006 336)
Statement Upheld Special educational needs 04-Nov-2025
Summary: We upheld Mr X’s complaint about delays in the annual review for his child’s Education, Health and Care Plan in 2025. The Council agreed to apologise and pay Mr X £200. We will not investigate Mr X’s complaint about delay in the Education, Health and Care annual review process in 2024 because the complaint is late.
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Royal Borough of Windsor and Maidenhead Council (25 006 485)
Statement Closed after initial enquiries Charging 04-Nov-2025
Summary: We will not investigate this complaint about charging for adult care services. There is not enough evidence of fault in how the Council reached its final calculation of Miss X’s disability-related expenditure to warrant investigation by us.
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North Northamptonshire Council (25 006 667)
Statement Closed after initial enquiries Rights of way 04-Nov-2025
Summary: We will not investigate this complaint about the Council’s response to a report of a blocked public right of away, and the subsequent complaint. An investigation is unlikely to lead to a different outcome, it is reasonable to expect the complainant to use the alternative court remedy, and the injustice caused by the alleged fault is not significant enough to warrant our continued involvement in the matter.