Decision search
Your search has 59746 results
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Coventry City Council (25 006 653)
Statement Closed after initial enquiries Other 29-Jul-2026
Summary: We will not investigate this complaint about the Council’s response to reports of dog fowling. This is because there is not enough evidence of fault to warrant our involvement and we could not achieve the outcome Ms X wants.
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Hertfordshire County Council (25 007 366)
Statement Upheld Assessment and care plan 29-Jul-2026
Summary: The Council was at fault for not ensuring Ms X received the care in her care plan after it was finalised. This meant Ms X was without care for a period of time. The Council was not at fault for how it carried out its financial assessment and how it considered Ms X’s disability related expenses. The Council agreed to apologise, make a payment for the distress caused, backdate some of Ms X’s disability related expenditure and carry out a service improvement.
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London Borough of Croydon (25 008 859)
Statement Upheld Allocations 29-Jul-2026
Summary: Miss Y complained about the Council’s handling of her homelessness and housing register applications. We have found fault, causing injustice, by the Council in its failures to: properly process and determine her homelessness and housing register applications; consider the interim accommodation duty; and its complaint handling. The Council has agreed to remedy this injustice by: apologising, making a payment to recognise the upset caused; determining Miss Y’s applications; and making a service improvement.
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London Borough of Croydon (25 019 356)
Statement Closed after initial enquiries Planning applications 29-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to grant planning permission for his neighbour’s extension 15 years ago. The complaint is late and there is no reason Mr X could not have complained to us much sooner.
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Walsall Metropolitan Borough Council (25 020 503)
Statement Upheld Special educational needs 29-Jul-2026
Summary: Mrs X complained the Council failed to issue an amended Education, Health and Care (EHC) Plan for her son (Y), within statutory timescales following an annual review. We find the Council at fault. This caused Mrs X uncertainty over the suitability of the provision in Y’s EHC Plan and the outcome of the review. It has also delayed her right to appeal. The Council has agreed to make a symbolic payment to Mrs X and service improvements to remedy the injustice.
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Essex County Council (25 021 345)
Statement Upheld Special educational needs 29-Jul-2026
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy, and this removes the need for us to investigate.
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Teignbridge District Council (25 021 590)
Statement Closed after initial enquiries Council tax 29-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax account after he fell into arrears. There is not enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.
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Statement Closed after initial enquiries Residential care 29-Jul-2026
Summary: We will not investigate this complaint about a fall Mrs Y suffered while in respite care because further investigation would be unlikely to lead to a different outcome.
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Cambridgeshire County Council (25 022 656)
Statement Closed after initial enquiries Assessment and care plan 29-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision there had been a deprivation of assets when carrying out a financial assessment. There is insufficient evidence of fault in how the Council came to its decision to justify an investigation.
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London Borough of Lambeth (25 023 355)
Statement Closed after initial enquiries Allocations 29-Jul-2026
Summary: We will not investigate this complaint about a priority social housing application. There is not enough evidence of fault in the Council’s decision making.