Decision search
Your search has 53874 results
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Royal Borough of Greenwich (24 023 150)
Statement Closed after initial enquiries Allocations 05-Aug-2025
Summary: We will not investigate Mr X’s complaint about disrepair in his council property and its assessment of his housing register priority. We cannot investigate the Council’s actions related to housing disrepair because it was acting in its role as social landlord. There is insufficient evidence of fault in its handling of his requests for medical priority on the housing register.
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Cheshire East Council (24 023 328)
Statement Upheld Other 05-Aug-2025
Summary: The Council was at fault in how it responded to Miss X’s complaint about the care it provided to her child. This caused Miss X avoidable frustration, for which the Council will apologise and pay her £200. It will also begin a stage two investigation of Miss X’s complaint under the children’s statutory complaint’s procedure.
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Maidstone Borough Council (25 001 128)
Statement Closed after initial enquiries Enforcement 05-Aug-2025
Summary: We will not investigate this complaint the Council failed to take enforce breach of planning conditions. Part of the complaint is late, and the Council has since taken enforcement action. Therefore, there is nothing worthwhile to be achieved through further investigation.
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Devon County Council (25 001 145)
Statement Closed after initial enquiries Other 05-Aug-2025
Summary: We will not investigate Ms X’s complaint on behalf of her daughter Ms Y about restrictions the Council placed on contact with family members. This is because the complaint is late.
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Caldwell & Beling Ltd (25 001 354)
Statement Closed after initial enquiries Residential care 05-Aug-2025
Summary: We will not investigate this complaint about the Care Provider’s decision to place restrictions on Ms Y’s visits to see her partner, Mr Y. We could not achieve a meaningful outcome by investigating the matter as there is insufficient evidence of fault by the Care Provider.
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North East Lincolnshire Council (25 001 519)
Statement Closed after initial enquiries Licensing 05-Aug-2025
Summary: We will not investigate Mr X’s complaint about a Council decision to amend its taxi licencing policy. There is insufficient evidence of fault to warrant an investigation.
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South Kesteven District Council (25 001 680)
Statement Closed after initial enquiries Council tax 05-Aug-2025
Summary: We will not investigate this complaint about a council tax error in 2023. The complaint is late and there is no good reason to investigate now.
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North Yorkshire Council (25 001 684)
Statement Closed after initial enquiries Special educational needs 05-Aug-2025
Summary: We cannot investigate this complaint about failure to secure suitable education and special educational needs provision as set out in an Education, Health and Care Plan. This is because Mrs X started legal action against the Council about the same issues.
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Arun District Council (25 001 713)
Statement Closed after initial enquiries Allocations 05-Aug-2025
Summary: We will not investigate this complaint about how the Council handled its housing allocation duties. Some of the complaint is late, and we would not achieve anything further by investigating more recent events.
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North Devon District Council (25 001 737)
Statement Closed after initial enquiries Council tax 05-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to send Mr X correct council tax bills. This is because the Council has acknowledged the fault, corrected the account and provided Mr X with an apology. Further investigation would be unlikely to result in a different outcome.