Decision search
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Suffolk County Council (24 002 222)
Statement Upheld Special educational needs 13-Feb-2025
Summary: There was fault and delay by the Council in failing to update Education, Health and Care plans after annual reviews and failing to ensure a child received suitable fulltime education over several years. There was also fault in the complaint handling and poor communication. This caused loss of education and unnecessary distress, uncertainty, time and trouble to the family. The Council will apologise, make symbolic payments, and service improvements. The complaint is upheld.
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City of Bradford Metropolitan District Council (24 003 070)
Statement Closed after initial enquiries Fostering 13-Feb-2025
Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s handling of their child’s case before and after they adopted him. This is because an investigation would not lead to any further findings or outcomes. In addition, we cannot achieve the outcomes they want.
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North Yorkshire Council (24 004 624)
Statement Upheld Special educational needs 13-Feb-2025
Summary: We have found fault (service failure) with the Council for the delay in completing the statutory Education, Health and Care Plan assessment process. This caused Miss X the injustice of uncertainty and frustration at the delay. The Council has agreed to remedy the injustice with an apology and a symbolic payment.
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Peterborough City Council (24 005 859)
Statement Upheld Other 13-Feb-2025
Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.
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NHS Cambridgeshire & Peterborough ICB (24 005 859a)
Statement Upheld Mental health services 13-Feb-2025
Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.
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Cambridgeshire and Peterborough NHS Foundation Trust (24 005 859b)
Statement Upheld Mental health services 13-Feb-2025
Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.
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London Borough of Bromley (24 006 466)
Statement Upheld Alternative provision 13-Feb-2025
Summary: There was fault in the way the Council considered whether it had a duty to provide alternative education when a child stopped attending their school. During this investigation the Council has offered a suitable remedy for the injustice caused to Ms X and her child. This offer, and our recommended service improvements, are a satisfactory resolution to the complaint.
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Birmingham City Council (24 007 138)
Statement Upheld Refuse and recycling 13-Feb-2025
Summary: Mr X complained the Council has repeatedly failed to collect his household waste and recycling on the scheduled days. He complains this has been an ongoing issue for several years and the Council has failed to take appropriate or effective action to resolve it. We found the Council’s continued failure to collect Mr X’s recycling on the scheduled day is fault. This led to an accumulation of waste on the street and Mr X has spent a considerable amount of time picking up litter that has been blown around following missed collections. The Council has agreed to apologise, make a payment to Mr X and monitor his collections.
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Birmingham City Council (24 010 750)
Statement Closed after initial enquiries Direct payments 13-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council stopping her Direct Payment in 2021. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.
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Wigan Metropolitan Borough Council (24 011 791)
Statement Closed after initial enquiries Allocations 13-Feb-2025
Summary: We will not investigate Ms X’s complaint about housing allocations because the complaint is late, there is no good reason to exercise discretion to investigate it now.