Decision search
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North Somerset Council (24 015 024)
Statement Closed after initial enquiries School transport 14-Feb-2025
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her request for home to school transport. There was some fault by the Council, but it did not cause a significant personal injustice. An investigation is not therefore warranted.
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Spelthorne Borough Council (24 015 523)
Statement Closed after initial enquiries Other 14-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to follow the wrong process when dealing with Mr X’s report of excessive heat in his home. The investigation remains ongoing, and we consider further investigation now will not lead to a different outcome.
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Nottinghamshire County Council (24 016 103)
Statement Closed after initial enquiries Child protection 14-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his children. The complaint is late, and Mr X could have complained earlier. The law also prevents us from considering complaints about matters discussed or decided in court and when a person had a right of appeal to a tribunal. Both apply to Mr X’s complaint.
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London Borough of Newham (24 016 113)
Statement Closed after initial enquiries Homelessness 14-Feb-2025
Summary: We will not investigate this late complaint about the Council’s response to Mr X’s homelessness application in 2007. There is not a good reason for the significant delay in bringing the matter to us, and we could not carry out a meaningful investigation now. Issues relating to Mr X’s information request are best considered by the Information Commissioner.
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Mansfield District Council (24 016 151)
Statement Closed after initial enquiries Trees 14-Feb-2025
Summary: We will not investigate this complaint about trees damaging Mr X’s property. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable for Mr X to apply to the courts.
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Cumberland Council (24 016 173)
Statement Closed after initial enquiries Enforcement 14-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to allow a fence to be erected on land designate flood zone 3b, behind the complainant’s home. We have not seen enough evidence of fault in the way the Council made its decision to justify an investigation. The Council has apologised for the delay in responding to the complaint and further investigation on this point will not lead to a different outcome.
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Bristol City Council (24 016 533)
Statement Closed after initial enquiries Licensing 14-Feb-2025
Summary: We will not investigate this complaint about a licensing sub-committee meeting. This is because we are unlikely to find fault by the Council. The complainant also had the right to appeal to the magistrate’s court.
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West Northamptonshire Council (24 017 034)
Statement Closed after initial enquiries Other 14-Feb-2025
Summary: We will not investigate this complaint about the suitability of a corporate venue the Council provided for an event Miss X organised. We could not add anything to the Council’s investigation of the complaint and cannot achieve the outcome Miss X is seeking.
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Harmony Care and Personal Services (24 015 152)
Statement Closed after initial enquiries Domiciliary care 13-Feb-2025
Summary: Mr X complains about the quality of domiciliary care provided to his late relative, Mr Y, in 2023. We will not investigate. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint has been made late and there are no good reasons to investigate.
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Manchester City Council (24 017 208)
Statement Closed after initial enquiries Planning applications 13-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice as a result of the alleged fault.