Decision search
Your search has 59746 results
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London Borough of Bromley (25 012 498)
Statement Upheld Alternative provision 29-Jul-2026
Summary: The Council was at fault for not reviewing the suitability of the alternative provision in place for Miss X’s child, Y. The Council was at fault for the delay in carrying out an annual review of Y’s Education, Health and Care (EHC) Plan and for missing the phase transfer deadline. The Council has agreed to apologise and make a payment to remedy the injustice caused to Miss X.
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London Borough of Lambeth (25 012 534)
Statement Closed after initial enquiries Allocations 29-Jul-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing application. The injustice is not significant enough to justify us investigating.
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West Northamptonshire Council (25 013 009)
Statement Closed after initial enquiries Special educational needs 29-Jul-2026
Summary: We cannot investigate Miss X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. This is because she has used her alternative right of appeal to the Tribunal.
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London Borough of Waltham Forest (25 014 048)
Statement Upheld Allocations 29-Jul-2026
Summary: The Council was at fault for the way it handled Ms X’s request for medical priority and for the time taken to carry out a review of its decision. The Council was also at fault for delays in complaint handling. As a result Ms X cannot be sure the Council has considered her circumstances properly and has experienced anxiety and frustration. The Council agreed to apologise and make a payment to Ms X.
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Fenland District Council (25 014 084)
Statement Closed after initial enquiries Cemeteries and crematoria 29-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s maintenance of a cemetery. There is not enough evidence of fault by the Council or of significant personal injustice to justify further investigation.
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London Borough of Ealing (25 016 247)
Statement Closed after initial enquiries Allocations 29-Jul-2026
Summary: We will not investigate Ms X's complaint about the Council’s decision on her housing register application. There is not enough evidence of fault to justify an investigation.
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Essex County Council (25 016 265)
Statement Upheld Special educational needs 29-Jul-2026
Summary: Mrs Y complains the Council significantly delayed completing her child's EHC (Education, Health and Care) needs assessment and issuing a final plan. She says the delay meant her child did not receive the support identified through the EHC process as early as they should have done. We find fault causing injustice which the Council has agreed to provide a remedy for.
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Birmingham City Council (25 018 578)
Statement Closed after initial enquiries Allocations 29-Jul-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Kent County Council (25 019 095)
Statement Upheld Special educational needs 29-Jul-2026
Summary: We found there was a failure to provide Y with an education and the support required by his Education Health and Care Plan. There was also a failure to carry out statutory annual reviews in 2024 and 2025. The Council has apologised for its failings. We recommended a payment to recognise the impact on Y and the wider family.
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West Berkshire Council (24 023 122)
Statement Upheld Alternative provision 29-Jul-2026
Summary: Miss X complains the Council failed to provide alternative education to her child, Y, when they could no longer attend school from October 2024 to July 2025. Miss X said the matter has caused her distress and frustration. She also said Y’s education was significantly impacted. We have found fault in the Councils actions for failing to take action when it was aware Y was not attending school. The Council has agreed to write to Miss X to apologise and pay her and Y a symbolic payment.