Decision search
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Buckinghamshire Council (24 006 051)
Statement Upheld Special educational needs 14-Feb-2025
Summary: Ms X complained the Council did not provide the occupational therapy it had assessed her child needed, for eight months. She says the Council also failed to implement suitable alternative education although it was aware the child was not attending school. We found the Council at fault for the delay in providing occupational therapy. The Council agreed to make payments to Ms X and to her child in recognition of the injustice caused.
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London Borough of Lambeth (24 006 071)
Statement Upheld Homelessness 14-Feb-2025
Summary: Mr X complained the Council failed to provide alternative temporary accommodation after it confirmed his property was unsuitable. The Council was at fault. Mr X and his family lived in unsuitable accommodation for 18 months. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.
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West Northamptonshire Council (24 007 298)
Statement Upheld Special educational needs 14-Feb-2025
Summary: Miss X complained the Council failed to provide full-time education for her child since November 2023. Miss X also complained the Council failed to meet deadlines for her child’s Education, Health and Care Plan and about the poor handling of her complaint. We found fault with the Council failing to provide suitable education for Miss X’s child from 9 May 2024 to 6 October 2024. The Council agreed to pay Miss X £1,225 for this missed education and provide training to its staff about how to assess and address a lack of education for a child not in school. The Council has already apologised to Miss X and paid her £300 for the stress caused through its communication with her and delays in the Education, Health and Care Plan process. We consider this a suitable remedy.
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Buckinghamshire Council (24 011 605)
Statement Closed after initial enquiries Charging 14-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council charging her for non-residential care. This is because there is insufficient evidence of fault.
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Nottinghamshire County Council (24 012 782)
Statement Closed after initial enquiries Assessment and care plan 14-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the handling of her mother’ Mrs Y’s, discharge from hospital in October 2022. This is because the complaint is late, and we have not seen a good reason to consider it now.
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Sherwood Forest Hospitals NHS Foundation Trust (24 012 782a)
Statement Closed after initial enquiries Hospital acute services 14-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the handling of her mother’ Mrs Y’s, discharge from hospital in October 2022. This is because the complaint is late, and we have not seen a good reason to consider it now.
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Stoke-on-Trent City Council (24 013 447)
Statement Upheld Assessment and care plan 14-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her care package. The Council has agreed to remedy the injustice by apologising and taking action to provide Mrs X with the support agreed in her care plan. Further it will make a symbolic payment for the frustration, distress and uncertainty caused.
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Stoke-on-Trent City Council (24 006 544)
Statement Upheld School transport 14-Feb-2025
Summary: We found fault with the Council’s initial decision to end Mrs D’s daughters’ Personal Travel Budget for home to school transport and to provide them with shared transport instead. It failed to show discussions it claimed it had with her about it. There is no injustice which needs remedying.
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Surrey County Council (24 014 038)
Statement Upheld Special educational needs 14-Feb-2025
Summary: We have upheld this complaint about the assessment of a child’s educational needs and delayed payments to tuition providers. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Sanctuary Care Limited (24 014 734)
Statement Upheld Residential care 14-Feb-2025
Summary: We will not investigate this complaint about the Care Provider’s actions when Mr Y fell in the care home. The Care Provider has agreed to take early action to remedy the remaining injustice we would likely find if we investigated the matter. It will pay Mrs X £500 to recognise the family’s distress and uncertainty, and it will issue a staff reminder about record-keeping. It is therefore not proportionate for us to investigate the matter further.