Decision search
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Birmingham City Council (25 008 987)
Statement Closed after initial enquiries Other 04-Nov-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled a Freedom of Information request, because complaints about data matters are best considered by the Information Commissioner’s Office.
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North East Lincolnshire Council (25 009 148)
Statement Closed after initial enquiries Other 04-Nov-2025
Summary: We will not investigate Miss X’s complaint about an alleged data breach by the Council. This is because this is a complaint about data matters which are best considered and decided by the Information Commissioner's Office.
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Leicestershire County Council (25 009 157)
Statement Closed after initial enquiries Highway repair and maintenance 04-Nov-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigation.
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London Borough of Redbridge (25 009 195)
Statement Closed after initial enquiries Parking and other penalties 04-Nov-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.
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London Borough of Lambeth (25 009 458)
Statement Closed after initial enquiries Parking and other penalties 04-Nov-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the London Tribunals.
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Cumberland Council (25 009 502)
Statement Closed after initial enquiries Refuse and recycling 04-Nov-2025
Summary: We will not investigate this complaint the Council refused to replace a missing garden waste bin. Any injustice is not significant enough to justify our involvement.
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Cumberland Council (25 017 872)
Statement Closed after initial enquiries Council tax 04-Nov-2025
Summary: We will not investigate Mrs B’s complaint about the Council charging a council tax premium for second homes. This is because the law says such decisions can only be challenged by judicial review. And, it is reasonable for Mrs B to put in an appeal to the Valuation Tribunal against the Council’s decision to apply this premium to her property.
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London Borough of Tower Hamlets (24 018 996)
Statement Upheld Allocations 03-Nov-2025
Summary: Miss X complained about how the Council dealt with her brother’s (Mr X) housing register and homelessness applications. We found fault with its handling of both matters. The Council agreed to apologise to Mr X, reconsider its decision not to backdate his housing register application and make him a payment in recognition of the injustice caused to him. It also agreed to check its records to see if Mr X would have been the first placed bidder on any suitable properties offered by the Council between January 2024 and August 2025, when Mr X’s bidding number was activated.
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Cheshire East Council (24 019 215)
Statement Upheld Special educational needs 03-Nov-2025
Summary: Miss X complained about annual review delays and a failure to put alternative provision in place for her child Y when they stopped attending school in April 2024. The Council delayed ensuring Y had alternative provision in place between June and October 2024 and it issued an amended Education, Health and Care (EHC) Plan without holding a fresh annual review or issuing a decision letter. The Council agreed to make a payment to Miss X to acknowledge the distress and uncertainty caused. I cannot consider Y’s education and provision after October 2024 because Miss X has appealed to the SEND tribunal.
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Statement Upheld Planning applications 03-Nov-2025
Summary: We found some delay by the Council on Mrs Y’s complaint about its handling of her outline planning application. There was no outstanding injustice to her from the delay.