Decision search
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Middlesbrough Borough Council (23 013 918)
Statement Closed after initial enquiries Residential care 12-Feb-2025
Summary: We will not investigate Miss X’s complaint that her mother was neglected by her care home. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Eastbourne Borough Council (23 018 553)
Statement Upheld Homelessness 12-Feb-2025
Summary: Mr X complained the Council failed to properly administer a homelessness application and failed to issue a personalised housing plan. Mr X also said the Council provided unsuitable interim accommodation, delayed accepting a housing duty, and communicated poorly. We have found the Council at fault for these matters. The Council has agreed to apologise, pay a financial remedy, provide a right of review for the suitability of Mr X’s property, and carry out officer training. We have not found the Council at fault for failing to protect the household’s belongings.
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City of York Council (23 019 266)
Statement Upheld Assessment and care plan 12-Feb-2025
Summary: There was a long delay in reviewing the care package for Mr X which essentially left Mr and Mrs A to manage the care themselves. Subsequently there was a significant delay in resolving the Direct Payments budget for Mr X which caused considerable anxiety to his parents, Mr and Mrs A. The Council has agreed to apologise, offer a sum in acknowledgement of the distress caused by its failings, and take action to resolve the outstanding issues.
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London and Manchester Healthcare Ltd (24 003 850)
Statement Upheld Charging 12-Feb-2025
Summary: We uphold Mrs X’s complaint that Gainsborough House and Liverpool City Council provided inaccurate information about a change to her sister, Ms Y’s, care funding. However, we did not find this caused a financial injustice to Ms Y. The Care Home and the Council will apologise to Mrs X for the confusion caused. We did not find fault with the actions of NHS Cheshire and Merseyside ICB.
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NHS Cheshire and Merseyside ICB (24 003 850a)
Statement Not upheld Assessment and funding 12-Feb-2025
Summary: We uphold Mrs X’s complaint that Gainsborough House and Liverpool City Council provided inaccurate information about a change to her sister, Ms Y’s, care funding. However, we did not find this caused a financial injustice to Ms Y. The Care Home and the Council will apologise to Mrs X for the confusion caused. We did not find fault with the actions of NHS Cheshire and Merseyside ICB.
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Wigan Metropolitan Borough Council (24 004 315)
Statement Upheld Special educational needs 12-Feb-2025
Summary: Mrs X complained the Council delayed amending her son, Y’s, Education, Health and Care (EHC) Plan following an annual review by over a year. The Council was at fault. It delayed issuing Y’s amended EHC Plan which meant he lost out on some of the specialist educational provision in his Plan between September 2023 and July 2024. This also caused Mrs X distress and uncertainty. The Council agreed to make payments to Mrs X to recognise the injustice caused and provide us with updates on the service improvements it has already carried out in response to this complaint.
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West Lancashire Borough Council (24 004 368)
Statement Upheld Allocations 12-Feb-2025
Summary: Mr X complained about the Council’s assessment of, and review of its decision about, his medical priority on the housing register. We have found fault by the Council, causing injustice, in failing to properly review its decision about Mr X’s priority band. The Council has agreed to remedy this injustice by apologising to Mr X, making a payment to reflect his upset and uncertainty and carrying out a fresh review.
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London Borough of Ealing (24 005 882)
Statement Closed after initial enquiries Allocations 12-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It was reasonable for Mr X to ask for a review of the Council’s decision.
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Birmingham City Council (24 007 340)
Statement Upheld Refuse and recycling 12-Feb-2025
Summary: Mr X complained the Council has repeatedly failed to collect the household waste from his street. Mr X says they had no collections at all for three months between May and late August 2024 and that since then although some collections have been made, the waste is still not routinely collected as scheduled. We found the Council’s repeated failure to collect the household waste and recycling from Mr X’s street is fault. This led to an accumulation of waste in the street that is unsightly and smells unpleasant. The Council has agreed to apologise, make a payment to Mr X and monitor his collections.
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London Borough of Barnet (24 008 497)
Statement Closed after initial enquiries Child protection 12-Feb-2025
Summary: We will not investigate Miss X’s complaint about child protection action by the Council. There is not enough evidence of fault by the Council to warrant our further involvement.