Decision search
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Portsmouth City Council (24 016 006)
Statement Closed after initial enquiries Alternative provision 16-Feb-2025
Summary: We will not investigate this complaint that the Council has failed to acknowledge that the complainant is providing his child with suitable education and has failed to answer questions he has put to it. This is because we cannot achieve the outcome the complainant is seeking.
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London Borough of Croydon (24 017 190)
Statement Closed after initial enquiries Other 14-Feb-2025
Summary: We cannot investigate this complaint about delays in a coronial process. Nor can we investigate a lack of response to Ms X by coroner’s officers in those prceedings. This is because these actions relate to coronial proceedings and are not an administrative function of the Council. Therefore, we have no power to investigate.
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Rutland County Council (24 017 302)
Statement Closed after initial enquiries Planning applications 14-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control and a retrospective planning application. This is because we are unlikely to find fault by the Council. It is not yet possible to determine if the complainant has suffered significant injustice because of any fault with how the Council dealt with the retrospective planning application.
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Eastbourne Borough Council (24 018 081)
Statement Closed after initial enquiries Leisure and culture 14-Feb-2025
Summary: We cannot investigate Mr and Mrs X’s complaint about the Council’s decision-making in relation to the partial closure of a leisure facility. This is because it is a decision taken by the Council that affects all or most of the people in the Council’s area.
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Essex County Council (24 020 064)
Statement Closed after initial enquiries Highway repair and maintenance 14-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council has failed to revisit a complaint he made in 2023. This is because there is insufficient evidence of fault by the Council.
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Nottinghamshire County Council (24 020 211)
Statement Closed after initial enquiries Other 14-Feb-2025
Summary: We will not investigate this complaint about information held by the Council. This is because the Information Commissioner’s Office is best placed to deal with the complaint.
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Stoke-on-Trent City Council (23 012 532)
Statement Upheld Other 14-Feb-2025
Summary: Miss X complained about the Council’s failure to act when she made several safeguarding complaints regarding the care her son received. We found the Council was at fault for not updating Miss X with its decision. This caused her significant distress. To address this injustice caused by fault, the Council has agreed to make several recommendations to address this injustice caused by fault.
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Bolton Metropolitan Borough Council (23 014 062)
Statement Upheld Alternative provision 14-Feb-2025
Summary: Miss X complained her daughter had been unable to attend school since October 2022 with no suitable alternative provision provided. Miss X said there had been delays in the education, health and care plan process. She also said the Council’s communication had been poor. We find the Council was at fault. This caused significant distress to Miss X and her daughter. We make several recommendations to address this injustice caused by fault.
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St Helens Metropolitan Borough Council (23 014 661)
Statement Closed after initial enquiries Enforcement 14-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a reported breach of planning control and fly tipping. There is not enough evidence of fault in the way the Council considered the reports of breaches of planning control to justify an investigation. Also the Council confirms it has arranged with the owner to remove the items left in an alleyway. Therefore further investigation on this point will not lead to a different outcome.
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London Borough of Lambeth (24 000 401)
Statement Upheld Antisocial behaviour 14-Feb-2025
Summary: Ms X complained about how the Council handled an Anti-Social Behaviour (ASB) case review request. She also complained the Council failed to complete actions from the case review meeting. Ms X said this impacted her mental health. The Council did not keep accurate records and did not complete the actions of the case review. This frustrated and distressed Ms X. The Council has agreed to apologise, make a financial payment, complete the action from the meeting and remind staff of the Council responsibilities.