Decision search
Your search has 59746 results
-
Colchester City Council (25 018 821)
Statement Not upheld Parking and other penalties 30-Jul-2026
Summary: We cannot investigate this complaint, about a penalty charge notice issued by the Council, because the complainant has used his right of appeal, which means the substantive matter is outside of our jurisdiction. There is also no evidence to justify an investigation into the conduct of an enforcement agent, acting on the Council’s behalf. We have therefore discontinued our investigation.
-
Kent County Council (24 019 737)
Statement Upheld Special educational needs 30-Jul-2026
Summary: Mr X complained the Council delayed issuing his child Y’s final amended Education, Health and Care (EHC) Plan naming a new school and failed to arrange suitable alternative education while Y was out of school. We found fault because the Council delayed completing the EHC Plan review process, failed to consider its section 19 duty once it became aware Y was out of education, and delayed responding to Mr X's complaint. These faults caused Y to miss education and special educational provision, and caused Mr X and his family distress, uncertainty and avoidable frustration. The Council has agreed to apologise and make a payment to Mr X.
-
London Borough of Wandsworth (25 001 407)
Statement Upheld Homelessness 30-Jul-2026
Summary: The Council was not at fault for the way it initially handled Ms X’s homelessness application and offer of accommodation and its recent offers of accommodation to Ms X. The Council was at fault for not responding to Ms X’s reports of disrepair in her temporary accommodation and failed to keep the suitability of the accommodation under review. The Council has agreed to apologise and make a payment to Ms X.
-
London Borough of Islington (25 006 416)
Statement Not upheld Homelessness 30-Jul-2026
Summary: Mrs X complained about how the Council considered her priority on its housing register and its decision not to complete a child in need assessment for her children. We do not find the Council at fault.
-
Royal Borough of Greenwich (25 008 350)
Statement Upheld Special educational needs 30-Jul-2026
Summary: Mrs X complained the Council poorly managed the process for reviewing and amending her child’s Education, Health and Care Plan, delayed securing alternative education when her child stopped attending school, failed to ensure they received the support set out in their Plan and failed to properly carry out a Tribunal decision. We found fault due to delay in the annual review process, securing some of the provision in the Plan and following the Tribunal’s decision. For the period we have investigated, we consider the Council’s actions of an apology and symbolic payment provide a suitable remedy.
-
Reading Borough Council (25 019 533)
Statement Upheld Antisocial behaviour 30-Jul-2026
Summary: Mr X complained the Council wrongly refused to investigate his report of anti-social behaviour concerning CCTV installed by his neighbour. We found no fault in the Council’s decision not to investigate, which was in line with its policy. However, we have found fault with delay in the Council’s response, failing to provide clear and consistent reasons for its decision, and failing to include Ombudsman signposting in its complaint response. The Council's delayed response caused Mr X uncertainty, for which it has already provided a suitable remedy by apologising, while the other faults did not cause a significant personal injustice, so I make no further recommendations.
-
Bristol City Council (25 021 103)
Statement Closed after initial enquiries Private housing 30-Jul-2026
Summary: We will not investigate this complaint about how the Council handled concerns about disrepair in the complainant’s home. There is insufficient evidence of fault which would warrant further investigation
-
Bury Metropolitan Borough Council (25 021 679)
Statement Closed after initial enquiries Antisocial behaviour 30-Jul-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled his anti-social behaviour, planning enforcement, safeguarding and building safety complaints. This is because there is not enough evidence of fault to justify an investigation and part of his complaint is out of time.
-
East Sussex County Council (25 022 654)
Statement Closed after initial enquiries Charging 30-Jul-2026
Summary: We will not investigate this complaint about adult social care charging. The complaint is late, and it was reasonable to expect Mrs X to have complained to us sooner.
-
Statement Upheld Special educational needs 30-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to provide an appropriate school for her child and backdated school transport costs. This is because the Council has resolved these issues since Mrs X made her complaint to us and we could achieve nothing more. Mrs X’s complaints about free school meals and holiday vouchers have not been put to the Council, so are premature.