What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Portsmouth City Council (24 022 482)

    Report Upheld Safeguarding 23-Jul-2026

    Summary: Mrs Z complained about the poor standard of care her mother, Mrs Y, received in the months before her death. The Council has already accepted that the care commissioned from GP Homecare Ltd (usually known as Radis Community Care or Radis) fell below expected standards and that this placed Mrs Y at risk. While we agree with the Council’s findings, we also consider that the failings caused Mrs Y and Mrs Z significant personal injustice, which the Council has not yet fully remedied.

  • Coventry City Council (25 029 802)

    Statement Closed after initial enquiries Cemeteries and crematoria 07-Jul-2026

    Summary: We will not investigate Ms X’s complaint about burial charges. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

  • Staffordshire County Council (25 030 360)

    Statement Closed after initial enquiries Charging 07-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about the Council recovering funds from the proceeds of the sale of her late parent’s property in 2019. The complaint is late, and there is no good reason to investigate it now.

  • Dorset Council (25 030 952)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We cannot investigate Mr X’s complaint about the content of a Council report used for court. This is because the law says we cannot investigate issues considered by a court.

  • Newcastle upon Tyne City Council (25 031 728)

    Statement Closed after initial enquiries Adoption 07-Jul-2026

    Summary: We cannot investigate this complaint about the conduct of the Council’s Independent Reviewing Officer and information they provided in court. The law prevents us from investigating what happened in court. Also, the complaint concerns issues that could reasonably have been considered by the court.

  • Warwick District Council (25 031 735)

    Statement Closed after initial enquiries Parking and other penalties 07-Jul-2026

    Summary: We will not investigate this complaint about the Council not consulting with Mr X regarding the removal of a parking order. This is because there is insufficient evidence of fault by the Council.

  • Rotherham Metropolitan Borough Council (25 031 934)

    Statement Closed after initial enquiries Council tax 07-Jul-2026

    Summary: We will not investigate this complaint about a Council tax exemption because it is out of time and a matter for the courts and valuation tribunal.

  • Reading Borough Council (26 001 016)

    Statement Closed after initial enquiries Council tax 07-Jul-2026

    Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a valuation tribunal.

  • Transport for London (25 025 385)

    Statement Upheld Commercial and contracts 07-Jul-2026

    Summary: We will not investigate this complaint about the Authority’s decision to follow enforcement action over rent arrears. The matter was resolved before our involvement.

  • Southampton City Council (25 025 429)

    Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026

    Summary: We will not investigate Mr X’s complaint about a damaged road sign. This is because there isn’t enough personal injustice to warrant us investigating further.

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