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Buckinghamshire Council (24 012 399)
Report Upheld Special educational needs 25-Feb-2026
Summary: The complainant (Mrs E) has two sons, who both have SEN. For one son the Council failed to provide them with speech and language therapy and occupational therapy included within their EHC Plan. For the other son, the Council also failed to provide him with speech and language therapy and failed to complete reviews of his EHC Plan in time. The investigation has highlighted systemic failings in the delivery of speech and language and occupational therapy services by the provider used by the Council to deliver these services to children with EHC Plans. This despite the Council having recommissioned that service and introduced a new strategy to meet the therapeutic needs of children with SEN in its area during 2024.
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Buckinghamshire Council (25 022 150)
Report Upheld Special educational needs 25-Feb-2026
Summary: The complainant (Mrs E) has two sons, who both have SEN. For one son the Council failed to provide them with speech and language therapy and occupational therapy included within their EHC Plan. For the other son, the Council also failed to provide him with speech and language therapy and failed to complete reviews of his EHC Plan in time. The investigation has highlighted systemic failings in the delivery of speech and language and occupational therapy services by the provider used by the Council to deliver these services to children with EHC Plans. This despite the Council having recommissioned that service and introduced a new strategy to meet the therapeutic needs of children with SEN in its area during 2024.
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Royal Borough of Windsor and Maidenhead Council (24 023 246)
Report Upheld School transport 10-Feb-2026
Summary: The Council failed to decide if it was “necessary” to provide appropriate free transport to enable Ms X’s adult daughter, Miss Y, to attend the college named in her Education, Health and Care (EHC) Plan. It confused matters for adult learners, like Miss Y, who began their course after the age of 19, with the education transport rules for sixth form students. The Council’s amended Transport Policy 2024/2025 was not in line with the Education Act 1996 or case law for 19–25 year old learners with an EHC Plan. The faults caused Ms X avoidable frustration, avoidable time and trouble and uncertainty to her and Miss Y.
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North Tyneside Metropolitan Borough Council (24 020 290)
Report Upheld Alternative provision 04-Feb-2026
Summary: We found the Council delayed for 13 months in arranging alternative educational provision from February 2024 after Mrs X’s child, Y, was unable to attend school. This is the second time we have found the Council at fault for failing to provide education to Y. This caused Y to miss out on a suitable education and caused Mrs X distress, frustration and uncertainty.
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Birmingham City Council (24 015 567)
Statement Closed after initial enquiries Street furniture and lighting 20-Jan-2026
Summary: We will not investigate this complaint about the Council refusing to install bollards outside the complainant’s property. There is insufficient evidence of fault in the way the Council reached its decision.
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London Borough of Newham (24 016 375)
Statement Closed after initial enquiries Commercial and contracts 20-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s failure to respond to his communications. Mr X can take court action to evict the tenant and make an order about any outstanding rent, and it is reasonable for him to take that action.
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Surrey Heath Borough Council (24 017 624)
Statement Closed after initial enquiries Planning advice 20-Jan-2026
Summary: We will not investigate this complaint about the way the Council dealt with Mr X’s pre-planning application advice. We have not seen enough evidence of fault in the Council’s actions.
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Barchester Healthcare Homes Limited (24 018 019)
Statement Upheld Residential care 20-Jan-2026
Summary: There was fault on the part of the care provider which led to actual suffering and distress for Mr X and distress for Mrs X. The care provider acknowledges fault in its record keeping and offers a goodwill payment. It should make a more significant payment to reflect the injustice caused by its actions.
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London Borough of Brent (24 018 661)
Statement Upheld Homelessness 20-Jan-2026
Summary: Miss X complained the Council failed to provide her and her child suitable accommodation. She says it ignored her suitability request and failed to communicate to her effectively. We found the Council at fault which caused Miss X injustice. The Council should make service improvements, make payments and apologise to Miss X.
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Coventry City Council (24 021 485)
Statement Upheld Special educational needs 20-Jan-2026
Summary: Miss X said the Council had not delivered the speech and language therapy set out in her child’s Education, Health and Care Plan. We found there was fault by the Council and Miss X’s child had missed about eight months of therapy sessions. To address the impact on the child’s education and the distress caused to Miss X, the Council had apologised and taken corrective action. The Council also agreed to increase its offered symbolic payment to suitably address the injustice caused by its fault.