Decision search
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Shropshire Council (25 006 308)
Report Upheld Special educational needs 17-Jun-2026
Summary: We upheld Mrs X’s complaint about a delay in transferring her child Y’s Education, Health and Care Plan when they moved into Shropshire. The delay meant Y did not receive the educational provision in his Education, Health and Care Plan between February and July 2025 which was an important year for him. Mrs X and Y are an armed forces family and the gap in Y’s education made the move and settling into the area more difficult and stressful. Communication was also not in line with our expected standards which caused Mrs X avoidable frustration.
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East Lindsey District Council (24 021 856)
Statement Closed after initial enquiries Pollution 16-Jun-2026
Summary: We will not investigate this complaint about the Council’s investigation into smoke pollution because there is not enough evidence of fault.
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East Sussex County Council (25 007 896)
Statement Upheld Special educational needs 16-Jun-2026
Summary: Miss X complained the Council failed to provide her child, Y, with the provision set out in his Education, Health and Care Plan, and with alternative provision when he stopped attending school. Miss X also complained the Council delayed finding a suitable placement for Y. There was fault by the Council which cause injustice to Y and Miss X. The Council will take action to remedy the injustice caused.
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Derbyshire County Council (25 008 066)
Statement Upheld Disabled children 16-Jun-2026
Summary: Mrs X complained that the Council in respect of her child, B, delayed completing a social care assessment, which was inaccurate and contained harmful language. Mrs X said this caused her uncertainty and frustration, and meant the family missed out on support. We found the Council at fault. The Council has since carried out a new assessment, apologised to Mrs X, and offered a symbolic payment. It has also made improvements to its staff guidance around assessments and record-keeping. We consider these to be suitable remedies.
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London Borough of Hillingdon (25 009 471)
Statement Upheld Charging 16-Jun-2026
Summary: Miss X complained the Council failed to respond when she told it the care provider was increasing its hourly rate for her sister, Miss Y’s, care. Miss X said Miss Y’s care reduced and the family are in debt. There was fault in the way the Council delayed reviewing and increasing the direct payment amount and complaint handling was poor. This distressed Miss X and Miss Y was placed at risk of harm. The Council agreed to apologise, make a financial payment, take the actions it agreed to to increase the direct payment rate and remove the debt and evidence its service improvements.
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West Suffolk Council (25 010 198)
Statement Upheld Allocations 16-Jun-2026
Summary: Mrs B complained about the Council’s handling of her housing application and delays in it reviewing her banding. The Council was at fault. It failed to properly consider medical evidence Mrs B had sent it, delayed carrying out a review, and its communication was poor. As a result, Mrs B suffered distress and frustration, and she missed the opportunity to be offered a property she bid on. The Council has agreed to apologise to Mrs B, make a symbolic payment, and issue staff guidance.
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Statement Not upheld Charging 16-Jun-2026
Summary: There was no fault on the part of the Council in the charges it applied for the late Mr B’s care. There is no evidence Mr B or his relative Mr X were told by the Council the care would be free of charge.
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Derby City Council (25 011 332)
Statement Upheld Special educational needs 16-Jun-2026
Summary: We found fault by the Council on Miss Y’s complaint about it failing to take actions in a mediation agreement and provide updates by set deadlines. It failed to meet timescales, resulting in delays. It gave incorrect advice about personal budgets and failed to send her an application when it said it would. It also failed to keep proper records. The agreed action remedies the injustice caused.
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Sheffield City Council (25 011 382)
Statement Upheld Assessment and care plan 16-Jun-2026
Summary: The Council delayed assessing and meeting Mr X’s eligible care and support needs under the Care Act 2014, causing him avoidable stress and difficulty
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Dudley Metropolitan Borough Council (25 011 493)
Statement Upheld Allocations 16-Jun-2026
Summary: Ms D says the Council incorrectly withdrew an offer of housing and changed her housing band in 2025. I have found the Council at fault because it failed to clarify whether Ms D was eligible for her former banding level. Its review of the case was flawed and gave incorrect reasons for why the banding had changed. I have asked the Council to carry out a new review.