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  • MOP Healthcare Limited (22 001 140)

    Report Upheld Residential care 11-Apr-2024

    Summary: The Local Government and Social Care Ombudsman investigated a complaint about residential services provided to the late Mr X. We found MOP Healthcare Limited: did not properly assess Mr X’s mental capacity after he attempted suicide; failed to process a Deprivation of Liberty safeguard application appropriately; took overly restrictive steps to deprive Mr X of his liberty by continuing 1-1 care despite his social worker and a Community Psychiatric Nurse advising less restrictive measures could be used to maintain his safety; charged Mr X an additional £2,520 a week for the 1-1 care. This meant Mr X was under constant supervision for the last 9 months of his life in Barrowhill Hall Care Home, even when on end-of-life care, due to a flawed capacity assessment. The complainant suffered significant distress and financial loss. The faults could also risk similar restrictions happening to other people.

  • Herefordshire Council (23 019 106)

    Statement Closed after initial enquiries Planning applications 09-Apr-2024

    Summary: We will not investigate this complaint about the Council’s decision to approve a planning application. There is insufficient evidence of fault in the Council’s actions to justify an investigation.

  • London Borough of Havering (23 019 140)

    Statement Closed after initial enquiries Other 09-Apr-2024

    Summary: We will not investigate this complaint about the Council’s response to Mr X’s report of washing being hung out in the front garden of a property in his locale. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.

  • East Suffolk Council (23 019 148)

    Statement Closed after initial enquiries Building control 09-Apr-2024

    Summary: We will not investigate Mrs X’s complaint that the Council signed off building work to her property which was not compliant with the Building Regulations. This is because the courts have decided councils do not take on responsibility for substandard work. We cannot therefore say the Council must pay for the cost of remedial works to her property or that it must refund her inspection fees.

  • Dorset Council (23 018 932)

    Statement Closed after initial enquiries Other 09-Apr-2024

    Summary: We will not investigate Mr X’s complaint that the Council failed to respond to his request for information regarding what the Council’s process is for handling and closing the files of vulnerable people in care. This is because there is another body better placed to consider the complaint.

  • Plymouth City Council (23 019 090)

    Statement Closed after initial enquiries Enforcement 09-Apr-2024

    Summary: We will not investigate this complaint about the Council’s refusal to take planning enforcement action against a structure erected by Mr X’s neighbour. There is insufficient evidence of fault which would warrant an investigation.

  • City of Bradford Metropolitan District Council (23 019 091)

    Statement Closed after initial enquiries Traffic management 09-Apr-2024

    Summary: We will not investigate Mr X’s complaint about the implementation of traffic calming and reduced speed limits in his area. This is because there is insufficient personal injustice to warrant an investigation.

  • Buckinghamshire Council (23 019 092)

    Statement Closed after initial enquiries Enforcement 09-Apr-2024

    Summary: We will not investigate this complaint about the Council’s handling of a reported breach of planning control. This is because the complaint is late.

  • Herefordshire Council (23 020 958)

    Statement Closed after initial enquiries Planning applications 09-Apr-2024

    Summary: We will not investigate this complaint about the Council’s decision to approve a planning application. There is insufficient evidence of fault in the Council’s actions to justify an investigation.

  • Welwyn Hatfield Borough Council (23 019 466)

    Statement Closed after initial enquiries Refuse and recycling 09-Apr-2024

    Summary: We will not investigate Dr X’s complaint about a missed refuse collection. This is because the matter has not caused Dr X any significant personal injustice which is serious enough to warrant an investigation.

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