Decision search
Your search has 55884 results
-
South Kesteven District Council (24 010 719 fr)
Report Upheld Homelessness 17-Mar-2026
Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 18 August 2025.Although the Council has complied with some of our service improvement recommendations, it has refused to remedy all the personal injustice caused to Mr B by the Council’s fault. It has also refused to remind its staff about the correct test and threshold for considering interim accommodation when someone is homeless. We are not satisfied with the Council’s response to our recommendations. We have therefore issued this further report to highlight our continuing concerns.
-
Leicester City Council (24 005 927 fr)
Report Upheld Homelessness 09-Mar-2026
Summary: We have written this further report because the Council has refused to comply with one of the recommendations made in our report issued on 9 October 2025. Although the Council has confirmed it will apologise to Mr X and make a payment of £500 for the distress its fault caused, it has refused to remedy all the personal injustice caused. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Mr X. We have issued this further report to highlight our continuing concerns.
-
Lancashire County Council (24 021 116)
Statement Upheld Special educational needs 03-Mar-2026
Summary: Mrs X complains the Council has failed to provide her daughter Y, with the provision outlined in her Education, Health and Care Plan. Mrs X says the Council failed to reimburse her for provision she has paid for to allow Y to receive education and support or put a personal budget in place. Mrs X says this has caused her and her family distress. We have found fault in the actions of the Council for failing to provide the provision in Section F and for failing to implement a personal budget. The Council has agreed to write to Mrs X to issue an apology and pay her a symbolic payment.
-
London Borough of Bromley (24 023 042)
Statement Upheld Assessment and care plan 03-Mar-2026
Summary: We upheld a complaint made on behalf of Mr C, finding the Council delayed in carrying out an assessment of his social care needs. It also communicated poorly with him and his representative at times, while he waited for the assessment to begin. This caused injustice to Mr C as he did not receive the care and support he needed and he experienced unnecessary distress. The Council has accepted these findings and at the end of this statement we set out action it agreed to take to remedy that injustice and improve its service.
-
Surrey County Council (25 001 690)
Statement Upheld Assessment and care plan 03-Mar-2026
Summary: Mr X complained about the way the Council dealt with his care and support needs. The Council was at fault for giving incorrect information about Mr X’s future rent payments. This caused Mr X uncertainty. The Council will apologise for this.
-
Shropshire Council (25 002 787)
Statement Upheld Alternative provision 03-Mar-2026
Summary: The Council delayed deciding whether to issue Mrs X’s child, Y with an Education, Health and Care (EHC) Plan within statutory timescales. This was caused by an 11 week delay in obtaining Educational Psychologist advice during Y’s EHC needs assessment. The Council agreed to apologies to Mrs X and make a payment to recognise the injustice caused. The Council was also at fault for failing to decide whether it should put alternative provision in place for Y when Mrs X made it aware in October 2024 that Y was not in school. This did not cause an injustice however because Y’s school had put appropriate support in place.
-
Hampshire County Council (25 004 190)
Statement Upheld Safeguarding 03-Mar-2026
Summary: Mr X complained the Council failed to investigate safeguarding concerns he raised relating to his relative, Y’s hospital discharge in August 2024. The Council was at fault for not reviewing risks assessments relating to Y’s care sooner. However, the Council’s fault did not cause Mr X a significant enough injustice as the Council used other ways to keep Mr X updated.
-
Statement Upheld Special educational needs 03-Mar-2026
Summary: Miss X complained the Council failed to secure special educational provision in her son Y’s Education, Health and Care Plan, took too long to review the plan, and had poor communication and complaint responses. We find the Council at fault because it failed to secure some of the provision, missed statutory deadlines and for poor communication. The fault meant Y missed some education and caused distress, uncertainty and frustration. The Council has agreed to make a symbolic payment and apologise to remedy the injustice.
-
Liverpool City Council (25 005 087)
Statement Closed after initial enquiries Enforcement 03-Mar-2026
Summary: We will not investigate this complaint about the way the Council dealt with reports of breaches of planning control as we have not seen enough evidence of fault in the Council’s actions. The law states we cannot consider any matters relating to planning applications which have been appealed to the Planning Inspector. Further investigations into the Council’s response to Ms X’s complaint is unlikely to lead to a different outcome. Finally, we do not consider it a good use of public resources to investigate complaints about the complaints procedure alone if we are not considering the substantive issue.
-
Dacorum Borough Council (25 011 979)
Statement Closed after initial enquiries Antisocial behaviour 03-Mar-2026
Summary: We will not investigate Mr X’s complaint about communication with the Council. This is because any injustice is not significant enough to warrant an investigation by the Ombudsman.