Decision search
Your search has 57269 results
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London Borough of Hammersmith & Fulham (25 008 824)
Statement Upheld Allocations 28-Apr-2026
Summary: Based on current evidence we found there was repeated fault in the way the Council considered requests from Miss X for medical priority and a housing transfer. We recommended an apology, a distress payment and actions to properly consider her circumstances.
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Leeds City Council (25 009 575)
Statement Upheld Enforcement 28-Apr-2026
Summary: Miss X complained about the Council’s delay and poor communication in dealing with her report of a breach of planning control. We found no fault in the Council’s enforcement investigation but it had fallen below acceptable administrative standards in communicating with Miss X. To address the avoidable distress this had caused, the Council agreed to apologise to Miss X and make a symbolic payment. The Council also agreed to review how it communicated with people reporting an alleged breach of planning control.
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Newcastle upon Tyne City Council (25 009 719)
Statement Upheld Managing council tenancies 28-Apr-2026
Summary: There was no fault in the Council’s decision about the appropriate banding for an applicant to its housing register, nor in its decision about the number of bedrooms he is entitled to. However, the Council was at fault because it initially imposed a restriction on the type of property the complainant could bid for, without taking the proper steps to establish this was necessary. This caused some frustration to the complainant, for which the Council has agreed to apologise.
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West Sussex County Council (25 010 850)
Statement Upheld Highway repair and maintenance 28-Apr-2026
Summary: Mr X complained the Council failed to take action in response to his reports of noise and vibration from a speed bump outside his house. We found fault by the Council in not carrying out an agreed action but consider an apology and site visit provide a suitable remedy.
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Devon County Council (25 011 505)
Statement Upheld Special educational needs 28-Apr-2026
Summary: Ms X complained the Council failed to complete an Education, Health and Care needs assessment for her child within statutory timeframes. We found the Council at fault for significant delays, causing significant frustration, distress and uncertainty. The Council has agreed to apologise and make a symbolic to recognise the injustice caused.
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Peterborough City Council (25 011 596)
Statement Upheld Transport 28-Apr-2026
Summary: There was fault in the way the Council considered the complainant’s application to renew his Blue Badge. It failed to send him a copy of its initial decision letter, for which it has agreed to apologise, and then completed an assessment, but did not take proper account of his condition and the reason for his application. The means the outcome of the assessment is unsafe, and for this reason the Council has now agreed to carry out a reassessment. There is also evidence council officers do not properly understand an aspect of the Blue Badge eligibility criteria, and the Council will circulate guidance to them about this.
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Stoke-on-Trent City Council (25 011 990)
Statement Not upheld Charging 28-Apr-2026
Summary: We found the Council made its decision that Mrs Y deprived herself of assets in line with relevant law and guidance without fault.
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Kent County Council (25 012 224)
Statement Not upheld School transport 28-Apr-2026
Summary: We did not find fault with the Council’s decision to change home to school transport arrangements for the complainant’s son.
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Transport for London (25 012 443)
Statement Upheld Public transport 28-Apr-2026
Summary: Miss X complained Transport for London (TfL) failed to properly respond to repeated incidents where bus drivers did not safely assist her as a wheelchair user. There is fault in the Authority’s complaint handling. The Authority has agreed actions to remedy the injustice caused.
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London Borough of Waltham Forest (25 012 678)
Statement Closed after initial enquiries Child protection 28-Apr-2026
Summary: We cannot investigate part of Mrs X’s complaint about concerns relating to her child’s school because the issues raised relate to the internal management of a school, and the law says we cannot investigate. We will not investigate the Council’s investigation into a safeguarding concern because there is insufficient evidence of fault. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.