Decision search
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Shropshire Council (25 006 308)
Report Upheld Special educational needs 17-Jun-2026
Summary: We upheld Mrs X’s complaint about a delay in transferring her child Y’s Education, Health and Care Plan when they moved into Shropshire. The delay meant Y did not receive the educational provision in his Education, Health and Care Plan between February and July 2025 which was an important year for him. Mrs X and Y are an armed forces family and the gap in Y’s education made the move and settling into the area more difficult and stressful. Communication was also not in line with our expected standards which caused Mrs X avoidable frustration.
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Warwickshire County Council (25 028 261)
Statement Closed after initial enquiries Other 09-Jun-2026
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to investigate his complaint at stage two of its complaints procedure. There is not enough evidence of fault by the Council and Mr X’s claimed injustice is not significant enough to warrant our involvement.
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Birmingham City Council (25 028 283)
Statement Closed after initial enquiries Other 09-Jun-2026
Summary: We will not investigate Mr X’s complaint about inappropriate conduct of staff towards him at his supported living placement. This is because a further investigation would not lead to a different outcome and it is unlikely we could add to the Council’s investigation.
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Derby City Council (25 028 286)
Statement Closed after initial enquiries Other 09-Jun-2026
Summary: We will not investigate the Council’s response to Mr X’s complaint concerning the conduct of council officers. This is because there is no evidence of a significant injustice to justify our involvement. And there is another body better placed to consider the complaint about deletion of data.
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Cheshire West & Chester Council (25 029 022)
Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2026
Summary: We will not investigate this complaint about a highway maintenance claim because the court is better placed to deal with her complaint and it is reasonable to expect her to go to court about the issue.
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New Forest District Council (25 029 330)
Statement Closed after initial enquiries Homelessness 09-Jun-2026
Summary: We will not investigate this complaint about Mr X’s homelessness. This is because the Council’s decision carried a right of review which it was reasonable for Mr X to use.
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Cumberland Council (25 030 266)
Statement Closed after initial enquiries Transport 09-Jun-2026
Summary: We will not investigate this complaint about Mr X’s Blue Badge application. This is because there is not enough evidence of fault, in the Council’s decision, to justify investigating.
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Transport for London (26 003 975)
Statement Closed after initial enquiries Parking and other penalties 09-Jun-2026
Summary: We will not investigate Mr X’s complaint about Transport for London’s failure to acknowledge or respond to his complaint about its handling of a penalty charge notice. This is because the issues he raised with Transport for London fall outside our jurisdiction and it would not be a good use of our resources to investigate its handling of his complaint in isolation.
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Buckinghamshire Council (26 005 170)
Statement Closed after initial enquiries Other 09-Jun-2026
Summary: We will not investigate this complaint about the Council’s delay in processing an insurance claim for damage to a vehicle caused by a highway defect. There is insufficient evidence of delay and we cannot determine claims for damage or personal injury. Only insurers or the courts can determine liability for the tort of negligence.
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South Tyneside Metropolitan Borough Council (26 005 576)
Statement Closed after initial enquiries Traffic management 09-Jun-2026
Summary: We will not investigate this complaint about the Council’s provision of a vehicle crossing which Mr X paid for but which he is not satisfied with. There is insufficient evidence of fault which would warrant an investigation.