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South Kesteven District Council (24 010 719 fr)
Report Upheld Homelessness 17-Mar-2026
Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 18 August 2025.Although the Council has complied with some of our service improvement recommendations, it has refused to remedy all the personal injustice caused to Mr B by the Council’s fault. It has also refused to remind its staff about the correct test and threshold for considering interim accommodation when someone is homeless. We are not satisfied with the Council’s response to our recommendations. We have therefore issued this further report to highlight our continuing concerns.
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Lincolnshire County Council (25 004 710)
Statement Upheld Special educational needs 10-Mar-2026
Summary: We found fault on Miss Y’s complaint against the Council for failing to find her daughter, who has an Education, Health and Care plan, another education setting following her permanent exclusion from school. There was no fault on her complaint about it failing to provide alternative education provision or not following its complaints procedure. The Council agreed to apologise, make a symbolic financial payment, and review why the delay happened.
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Derbyshire County Council (25 005 072)
Statement Closed after initial enquiries Special educational needs 10-Mar-2026
Summary: We will not investigate this complaint about the annual review of an Education, Health and Care plan. The Council has provided a reasonable remedy to address the delay in issuing a decision to maintain or amend the plan. The complainant has appealed to a tribunal which prevents the Ombudsman from investigating the rest of the complaints.
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Milton Keynes Council (25 005 477)
Statement Upheld Special educational needs 10-Mar-2026
Summary: Mrs X complained the Council failed to secure the special educational provision in her child, Y’s, Education, Health and Care Plan following an appeal to the First-tier Tribunal (Special Educational Needs and Disability). She also complained it failed to provide Y with a suitable education when they could not attend school. We found fault by the Council for not securing a suitable education or support for Y when they could not attend school. The Council has agreed to apologise and make a payment to recognise the injustice caused to Mrs X and Y. It also agreed to make changes to its service to prevent the same faults from happening to others.
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London Borough of Harrow (25 005 532)
Statement Closed after initial enquiries Highway repair and maintenance 10-Mar-2026
Summary: We will not investigate this complaint about damage to a grass verge and how the Council handled the complaint. This is because we are unable to add to the Council’s response and an investigation would not lead to a different outcome.
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Dudley Metropolitan Borough Council (25 005 651)
Statement Upheld Alternative provision 10-Mar-2026
Summary: The Council was at fault in failing to provide child Y, who had an Education, Health and Care Plan, with alternative educational provision. This caused Y the injustice of five months of missed education, for which the Council agreed to make a payment by way of remedy. The Council was not at fault in not providing educational provision during the three-month period in which Y was Electively Home Educated.
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East Sussex County Council (25 005 936)
Statement Upheld Special educational needs 10-Mar-2026
Summary: Mr X complained the Council failed to provide a suitable full-time education or meet the special educational needs for his son from September 2023 to February 2025 after “off rolling” him from the school named on his Education, Health and Care Plan before he was able to start at the school. The Council was at fault for failing to provide alternative education for part of this period which caused distress to the whole family. An offer of alternative education, which is not considered wholly unsuitable, was declined by Mr X.
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Hampshire County Council (25 006 928)
Statement Not upheld Safeguarding 10-Mar-2026
Summary: We have discontinued our investigation of this complaint, about the Council’s handling of a safeguarding allegation against the complainant. This is because it would be better addressed by Social Work England and the Information Commissioner’s Office.
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Royal Borough of Kensington & Chelsea (25 008 300)
Statement Closed after initial enquiries Homelessness 10-Mar-2026
Summary: We will not investigate this complaint about the Council making an unsuitable offer of temporary accommodation. It was reasonable for Ms X to use the review and appeal procedure available under the homelessness legislation to challenge the Council’s decision.
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Norfolk County Council (25 008 683)
Statement Upheld Other 10-Mar-2026
Summary: We found fault by Norfolk County Council and Norfolk and Suffolk NHS Foundation Trust in how they handled Ms X’s section 117 aftercare and her requests to be discharged from mental health services. We also found fault with their delay in arranging a section 117 aftercare meeting for Ms X. These organisations will apologise to Ms X and pay her a financial remedy. They will also take action to prevent similar problems occurring in future.