Decision search
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Shropshire Council (25 006 308)
Report Upheld Special educational needs 17-Jun-2026
Summary: We upheld Mrs X’s complaint about a delay in transferring her child Y’s Education, Health and Care Plan when they moved into Shropshire. The delay meant Y did not receive the educational provision in his Education, Health and Care Plan between February and July 2025 which was an important year for him. Mrs X and Y are an armed forces family and the gap in Y’s education made the move and settling into the area more difficult and stressful. Communication was also not in line with our expected standards which caused Mrs X avoidable frustration.
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London Borough of Barking & Dagenham (25 002 702)
Report Upheld Allocations 04-Jun-2026
Summary: We found the Council failed to properly explain to Mr X its decision about his priority banding. The Council failed to inform Mr X of his right to request a review of this decision. It then took too long to re-consider its decision when challenged which was fault. The Council was at fault for not carrying out homeless inquiries when informed Mr X’s property was no longer suitable to occupy. It also delayed carrying out an Occupational Therapy (OT) assessment. This has caused Mr X distress, frustration and uncertainty.
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London Borough of Islington (25 005 500)
Statement Closed after initial enquiries Homelessness 19-May-2026
Summary: We will not investigate Mr X’s complaint about the accommodation the Council offered him. There is insufficient evidence of fault causing sufficient injustice to justify our involvement. Mr X had court appeal rights in relation to the suitability of property B, and it was reasonable for him to use those rights.
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London Borough of Hounslow (25 006 252)
Statement Upheld Homelessness 19-May-2026
Summary: The Council was at fault in how it responded to Miss X’s homelessness. It delayed acting until Miss X was evicted and failed to consider what it should to do to protect her belongings. The faults caused Miss X avoidable upset, distress and uncertainty. To remedy Miss X’s injustice, the Council should apologise and make a symbolic payment. It should also take action to prevent similar fault in future. The Council was not at fault in how it decided what care and support Miss X needed.
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Durham County Council (25 007 486)
Statement Closed after initial enquiries Special educational needs 19-May-2026
Summary: We will not investigate Mx X’s complaint about how the Council handled a review of her child’s Education Health and Care plan. This is because it is reasonable for her to have used her right of appeal to a tribunal about the contents of the plan and because investigating other matters would not achieve a different outcome.
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Bury Metropolitan Borough Council (25 007 647)
Statement Upheld Special educational needs 19-May-2026
Summary: We have found fault with the Council for failing to make a timely Section 19 decision. This caused Miss X’s son, Y to be without suitable alternative provision for a school half term. We have also found fault with the Council for failing to monitor and review Y’s alternative provision. This caused Miss X avoidable distress as she experienced uncertainty and potentially the missed opportunity of Y accessing a different alternative provision supplier. The Council has agreed to apologise and make a symbolic payment to remedy Miss X’s injustice.
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Surrey County Council (25 007 830)
Statement Upheld Special educational needs 19-May-2026
Summary: Mrs X complained the Council delayed in issuing an Education, Health and Care Plan following an emergency annual review for her son, Y, and failed to secure special educational provision when he was unable to attend school. We find the Council at fault for a delay in issuing the final amended Education, Health and Care Plan following the annual review. This caused frustration and uncertainty for Y and Mrs X. The Council has agreed to re-offer Mrs X a symbolic payment and secure occupational therapy provision to remedy the injustice caused.
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London Borough of Croydon (25 008 015)
Statement Upheld Homelessness 19-May-2026
Summary: Miss X complained the Council delayed in completing a review of its decision that she was not at risk of homelessness. The Council was at fault for the significant delay in completing the review. The Council has agreed to apologise and make a payment to Miss X to recognise the distress and uncertainty caused by the delay.
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Hampshire County Council (25 008 750)
Statement Closed after initial enquiries Domiciliary care 19-May-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s management and oversight of her care funded through direct payments. We are unlikely to add to the Council’s investigation.
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Hampshire County Council (25 012 447)
Statement Closed after initial enquiries Parking and other penalties 19-May-2026
Summary: We will not investigate this complaint because Miss X had a right of appeal to a tribunal about the Penalty Charge Notices, and we consider it was reasonable to expect them to use that right.