Decision search
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Sandwell Metropolitan Borough Council (25 011 296)
Statement Upheld Special educational needs 28-Jul-2026
Summary: We upheld a complaint the Council delayed in reviewing an Education, Health and Care Plan. It also failed to respond with enough urgency when alternative education provision for the complainant’s son broke down. This contributed to a loss of education provision during the 2024-25 academic year, which was an injustice. The Council has accepted these findings and agreed action to remedy that injustice and reflect further on how it might avoid a repeat of the fault.
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London Borough of Lewisham (25 012 533)
Statement Upheld Special educational needs 28-Jul-2026
Summary: We found fault with the Council failing to complete the annual review process of Miss X’s child’s Education, Health and Care Plan for slightly over two outside the statutory timescales. We also found fault with the Council failing to ensure Miss X’s child had access to suitable and accessible full-time education and their full Education, Health and Care provision for slightly over two academic years. And, we found fault with the Council’s communication with Miss X. The Council has produced an up-to-date Education, Health and Care Plan since Miss X brought her complaint to the Ombudsman. The Council has agreed to apologise to Miss X and provide symbolic payments for Miss X’s frustration and inconvenience and her child’s missed education and Education, Health and Care Plan provision.
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London Borough of Haringey (25 012 685)
Statement Closed after initial enquiries Allocations 28-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing application. There is no worthwhile outcome achievable by our investigation.
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Cheshire East Council (25 012 774)
Statement Upheld Direct payments 28-Jul-2026
Summary: There was fault by the Council for the time taken to process Ms X’s direct payment application. This meant Ms X had to wait longer than she should have to start to receive the payments. To remedy the injustice caused the Council agreed to apologise and make a payment to Ms X to recognise the distress caused by the delay.
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Wirral Metropolitan Borough Council (25 013 303)
Statement Not upheld Fostering 28-Jul-2026
Summary: Mrs X complained about the support she received from the Council in relation to a fostering arrangement. We do not find the Council at fault.
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Royal Borough of Greenwich (25 013 415)
Statement Upheld Parking and other penalties 28-Jul-2026
Summary: There was fault by the Council. The construction of a dropped kerb took longer than the timescale advised to the homeowner. No notice was given of the work starting and Mr X was not told the dropped kerb would be smaller than the Council approved until the work was underway. An apology, payment and review of procedures remedies the injustice caused by the delay and changes to the work.
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Hertfordshire County Council (25 013 712)
Statement Upheld Alternative provision 28-Jul-2026
Summary: Mrs X complained the Council failed to act on its decision a special school would be suitable for her son, who I will refer to as Y. She also complained the Council did not provide alternative provision to Y, and its communication was poor. The Council was at fault. It failed to properly consider whether it had a section 19 duty, failed to issue decision letters following annual reviews, and delayed issuing the final amended Education, Health and Care (EHC) Plan. Its communication was also poor. Mrs X and Y suffered distress and uncertainty, and Mrs X had a delayed right of appeal as a result. The Council will apologise to Mrs X and make symbolic payments.
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Suffolk County Council (25 014 046)
Statement Upheld Child protection 28-Jul-2026
Summary: The Council was at fault. It failed to escalate and investigate Ms X’s complaint under the statutory complaints procedure causing her frustration. The Council agreed to apologise to Ms X, make a payment and investigate her complaint under the statutory complaints procedure starting at stage two. The Council also agreed to make a service improvement.
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Lincolnshire County Council (25 014 439)
Statement Upheld Special educational needs 28-Jul-2026
Summary: We upheld a complaint from Miss X finding the Council did not do enough to try and secure education for her son, when his school could not meet his special educational needs. We find this resulted in a significant loss of education to Miss X’s son, which was an injustice. The Council has accepted these findings and agreed action to remedy the injustice and improve its service to try and prevent a repeat.
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Halton Borough Council (25 014 630)
Statement Closed after initial enquiries Other 28-Jul-2026
Summary: We cannot investigate Mr and Mrs X’s complaint that the Council removed them as next of kin from their late friend, Mr Y’s record. It took Mrs X 17 months to complain to us. This is late and there are no good reasons to consider the matter now.