Decision search
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North Tyneside Metropolitan Borough Council (24 020 290)
Report Upheld Alternative provision 04-Feb-2026
Summary: We found the Council delayed for 13 months in arranging alternative educational provision from February 2024 after Mrs X’s child, Y, was unable to attend school. This is the second time we have found the Council at fault for failing to provide education to Y. This caused Y to miss out on a suitable education and caused Mrs X distress, frustration and uncertainty.
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Nottingham City Council (25 002 952)
Statement Upheld Assessment and care plan 24-Dec-2025
Summary: The Council was at fault for the time it took to carry out a review of Ms X’s care needs, for the way it reduced some aspects of her care and for its complaint handling. This meant Ms X could not be sure she was receiving the correct support to meet her needs. The Council agreed to apologise to Ms X, make a payment for the uncertainty caused and carry out a service improvement.
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London Borough of Barnet (25 004 222)
Statement Upheld Homelessness 24-Dec-2025
Summary: The Council was at fault for giving Mr X incorrect information about whether it could offer him financial assistance with securing private rented accommodation. As a result Mr X signed a tenancy agreement he otherwise would not have accepted and has gotten into debt. The Council agreed to apologise to Mr X and make a payment to him for the distress caused.
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Calderdale Metropolitan Borough Council (25 004 833)
Statement Upheld Looked after children 24-Dec-2025
Summary: Mrs X complains about the Council’s record keeping in relation to a child, Y, who was previously looked after. The Council was at fault for failing to keep and maintain accurate records and photographs of Y. This caused Mrs X and Y avoidable distress and uncertainty. The Council has agreed to apologise, make a payment to Mrs X on behalf of Y and act to try to locate photographs of Y.
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Dudley Metropolitan Borough Council (25 011 664)
Statement Closed after initial enquiries Other 24-Dec-2025
Summary: We will not investigate Ms X’s complaint about the placement of her brother in 2021. This is because the complaint is late and I have seen no reason to exercise my discretion to investigate.
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Kirklees Metropolitan Borough Council (25 012 734)
Statement Closed after initial enquiries Refuse and recycling 24-Dec-2025
Summary: We will not investigate this complaint about the Council’s failure to collect Mr X’s refuse and the failure to follow the complaint process. The problems with the refuse collections have now been resolved and his refuse is being collected as scheduled and further investigation will not lead to a different outcome. I understand Mr X’s found the Council’s failure to follow its complaints procedure frustrating. However we do not consider this issue alone caused such significant personal injustice as to justify an investigation.
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Liverpool City Council (24 011 399)
Statement Upheld Enforcement 23-Dec-2025
Summary: The complaint is on behalf of a residents’ group and about the Council planning team’s inaction over a breach of planning control. The Ombudsman finds the Council was not at fault for its decisions around how to deal with the breach it found. But there was fault by way of delay, not providing updates and not keeping records of key actions. This will have caused the residents some frustration and uncertainty. Delayed complaint responses led to avoidable time and trouble. The Council has agreed to apologise, provide an update and make a symbolic payment for the avoidable time and trouble.
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Statement Upheld Charging 23-Dec-2025
Summary: The complaint is the Council gave incorrect advice to Mr B which led to him agreeing to move his mother between nursing homes, on the understanding nothing would change in her care and support. But instead the Council carried out an assessment and Mr B’s mother was liable for her care costs. The Council then delayed responding to his complaint and said it had sent a response when it had not. The Ombudsman’s decision is there is no documentary evidence of the Council’s involvement in the move or in giving the family any advice. There was some delay in its carrying out an assessment and responding to Mr B’s complaint. But these did not cause a significant enough injustice to warrant a further remedy.
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Statement Upheld Special educational needs 23-Dec-2025
Summary: The Council was at fault in the way it handled the transfer and review of Y’s EHCP, the provision of SEN support, education while out of school, and aspects of communication. These faults caused injustice to Y and Mr X. However, the Council has already provided a suitable remedy in line with Ombudsman guidance, and so I do not recommend any further action.
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Devon County Council (25 003 549)
Statement Closed after initial enquiries Child protection 23-Dec-2025
Summary: We will not investigate this complaint about the conduct of a social worker and the adequacy of the resulting complaints process. Social Work England is better placed to consider social worker professional standards matters, and we could not add to the Council’s previous findings on the substantive issues.