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South Kesteven District Council (24 010 719 fr)
Report Upheld Homelessness 17-Mar-2026
Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 18 August 2025.Although the Council has complied with some of our service improvement recommendations, it has refused to remedy all the personal injustice caused to Mr B by the Council’s fault. It has also refused to remind its staff about the correct test and threshold for considering interim accommodation when someone is homeless. We are not satisfied with the Council’s response to our recommendations. We have therefore issued this further report to highlight our continuing concerns.
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Leicester City Council (24 005 927 fr)
Report Upheld Homelessness 09-Mar-2026
Summary: We have written this further report because the Council has refused to comply with one of the recommendations made in our report issued on 9 October 2025. Although the Council has confirmed it will apologise to Mr X and make a payment of £500 for the distress its fault caused, it has refused to remedy all the personal injustice caused. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Mr X. We have issued this further report to highlight our continuing concerns.
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Buckinghamshire Council (24 012 399)
Report Upheld Special educational needs 25-Feb-2026
Summary: The complainant (Mrs E) has two sons, who both have SEN. For one son the Council failed to provide them with speech and language therapy and occupational therapy included within their EHC Plan. For the other son, the Council also failed to provide him with speech and language therapy and failed to complete reviews of his EHC Plan in time. The investigation has highlighted systemic failings in the delivery of speech and language and occupational therapy services by the provider used by the Council to deliver these services to children with EHC Plans. This despite the Council having recommissioned that service and introduced a new strategy to meet the therapeutic needs of children with SEN in its area during 2024.
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Buckinghamshire Council (25 022 150)
Report Upheld Special educational needs 25-Feb-2026
Summary: The complainant (Mrs E) has two sons, who both have SEN. For one son the Council failed to provide them with speech and language therapy and occupational therapy included within their EHC Plan. For the other son, the Council also failed to provide him with speech and language therapy and failed to complete reviews of his EHC Plan in time. The investigation has highlighted systemic failings in the delivery of speech and language and occupational therapy services by the provider used by the Council to deliver these services to children with EHC Plans. This despite the Council having recommissioned that service and introduced a new strategy to meet the therapeutic needs of children with SEN in its area during 2024.
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Bury Metropolitan Borough Council (25 001 865)
Statement Upheld Special educational needs 24-Feb-2026
Summary: We have found fault with the Council for failing to consider its Section 19 duty. This caused Miss X’s son, Y to miss out on education and support. The Council has agreed to apologise and make a payment to Miss X in recognition of the injustice caused. In addition, the Council agreed to make a service improvement to share information between teams.
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Milton Keynes Council (25 002 979)
Statement Not upheld Special educational needs 24-Feb-2026
Summary: Ms Y complained about the way the Council dealt with her child’s special educational needs and educational provision. Her complaints included the implementation of provision in the Education Health and Care Plan and the Council’s communication about this. We have not found fault with the Council.
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London Borough of Lambeth (25 003 153)
Statement Upheld Homelessness 24-Feb-2026
Summary: Miss X complained the Council placed her in unsuitable temporary accommodation and then failed to move her to a suitable alternative accommodation after it found the temporary accommodation was unsuitable. There were faults by the Council which caused injustice to Miss X. The Council will take action to remedy the injustice caused.
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City of Bradford Metropolitan District Council (25 004 997)
Statement Upheld Domiciliary care 24-Feb-2026
Summary: Mrs X complained about the care her father, Mr Z, received in his home, in the lead up to his death. She complained carers failed to treat pressure sores on his body, and suffered unnecessary pain, as a result. We have found fault in the Care Provider acting on behalf of the Council’s actions for failing to follow Mr Z’s care plan, its procedures for recording and reporting skin integrity issues and for delaying in responding to Mrs X’s complaint. The Council has agreed to write to Mrs X to apologise, pay her a financial payment and complete service improvements.
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Wychavon District Council (25 005 702)
Statement Upheld Antisocial behaviour 24-Feb-2026
Summary: Mr and Mrs X complain the Council did not deal properly with anti-social behaviour (ASB), causing avoidable distress and economic loss. The Council did not deal properly with reported ASB. Mr and Mrs X suffered avoidable distress. The Council should make a symbolic payment to Mr and Mrs X.
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Hertfordshire County Council (25 005 801)
Statement Upheld Alternative provision 24-Feb-2026
Summary: Mr B complained the Council failed to issue an Education, Health and Care (EHC) Plan for his daughter, who I will refer to as C, within statutory timescales and failed to arrange education for her after she was permanently excluded from school. There was fault by the Council. The Council did not issue C’s final EHC Plan within statutory timescales. It also delayed arranging alternative education provision for C. Because of the fault, Mr B suffered uncertainty and a frustrated right of appeal. C also missed out on education provision. The Council has agreed to apologise to Mr B and C, and make symbolic payments.