Decision search
Your search has 50934 results
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Stockton-on-Tees Borough Council (24 002 106)
Statement Closed after initial enquiries School transport 08-Apr-2025
Summary: We will not investigate Mr X’s complaint about home to school transport provided by the Council. Further investigation by us is unlikely to achieve a different outcome.
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Norwich City Council (24 007 080)
Statement Upheld Disabled facilities grants 08-Apr-2025
Summary: Mrs X complained that the Council has not dealt with her Disabled Facilities Grant properly. The Council is at fault because it did not communicate effectively and was not clear about the services it would provide. The Council has said it will make improvements to its service. Mrs X suffered uncertainty. The Council should apologise and pay Mrs X £100.
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Derby City Council (24 007 869)
Statement Upheld Special educational needs 08-Apr-2025
Summary: Mrs D complained about delay in the issuing of her son’s education, health and care plan. We found fault which has caused a loss of special educational needs provision, delayed appeal rights and time and trouble. The Council has agreed to apologise and make a payment to Mrs D to remedy the injustice.
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Worcestershire County Council (24 008 477)
Statement Not upheld School transport 08-Apr-2025
Summary: Ms X complained the Council failed to reimburse her for the full cost of transporting her child to their education placement in 2023. We have found no evidence of fault. The Council offered Ms X a voluntary payment which she accepted at the time and did not appeal.
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Hampshire County Council (24 009 475)
Statement Not upheld Special educational needs 08-Apr-2025
Summary: Mrs L complained the Council did not review her son’s education, health and care plan for several years, and then issued an inadequate plan. However, we propose to discontinue our investigation, because we consider Mrs L should have raised this matter sooner, and because she had a right of appeal about the plan if she considered it was not suitable.
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Leicester City Council (24 010 652)
Statement Upheld Commercial and contracts 08-Apr-2025
Summary: Mr X complained that the Council had not dealt properly with invoices for his business. The Council has delayed providing invoices. Mr X has suffered financial loss and incurred a fine due to being unable to reconcile and file his tax return. The Council should repay Mr X £64.45 for his fine, pay Mr X £200 for uncertainty and review its processes.
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Suffolk County Council (24 014 322)
Statement Upheld Special educational needs 08-Apr-2025
Summary: We will not investigate Miss X’s complaint about delays in providing an education to her child. The Council has accepted fault and its offer to remedy the complaint meets with our guidance on remedies. We are unlikely to achieve more.
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London Borough of Islington (24 016 066)
Statement Closed after initial enquiries Refuse and recycling 08-Apr-2025
Summary: We will not investigate this complaint that a Council refuse lorry caused damage to the complainant's driveway as this is a matter for the courts.
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London Borough of Hammersmith & Fulham (24 016 218)
Statement Upheld Council tax 08-Apr-2025
Summary: We will not investigate this complaint about council tax arrears and costs. This is because the Council has removed the costs.
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London Borough of Bexley (24 016 482)
Statement Closed after initial enquiries Planning applications 08-Apr-2025
Summary: We will not investigate this complaint about the Council’s determination of a planning application for a House in Multiple Occupation (HMO), and its handling of the associated planning enforcement case. There is insufficient evidence of fault affecting the planning outcome or causing the complainant a significant injustice, and we cannot achieve the outcome she is seeking.