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Shropshire Council (25 006 308)
Report Upheld Special educational needs 17-Jun-2026
Summary: We upheld Mrs X’s complaint about a delay in transferring her child Y’s Education, Health and Care Plan when they moved into Shropshire. The delay meant Y did not receive the educational provision in his Education, Health and Care Plan between February and July 2025 which was an important year for him. Mrs X and Y are an armed forces family and the gap in Y’s education made the move and settling into the area more difficult and stressful. Communication was also not in line with our expected standards which caused Mrs X avoidable frustration.
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London Borough of Barking & Dagenham (25 002 702)
Report Upheld Allocations 04-Jun-2026
Summary: We found the Council failed to properly explain to Mr X its decision about his priority banding. The Council failed to inform Mr X of his right to request a review of this decision. It then took too long to re-consider its decision when challenged which was fault. The Council was at fault for not carrying out homeless inquiries when informed Mr X’s property was no longer suitable to occupy. It also delayed carrying out an Occupational Therapy (OT) assessment. This has caused Mr X distress, frustration and uncertainty.
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London Borough of Richmond upon Thames (25 008 999)
Statement Upheld Special educational needs 02-Jun-2026
Summary: Mr X complained the Council failed to deliver specialist education to his daughter, Y. We have found fault because the Council did not have oversight of the provision in place and failed to organise psychoeducation specified in her Education, Health and Care Plan. This caused Mr X and Y avoidable distress and frustration. The Council has suggested a remedy for the lost provision and linked frustration. To remedy the injustice caused, the Council has agreed to apologise to Mr X and Y, make a payment to Mr X, organise appropriate provision and review some of its practices and procedures linked to oversight.
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Royal Borough of Greenwich (25 009 492)
Statement Closed after initial enquiries Other 02-Jun-2026
Summary: We will not investigate Mr X’s complaint about how the Council dealt with 2022 reports about the property next door and a later bedbug infestation, and how it replied to his contacts and complaints. There is no worthwhile outcome achievable from investigating a claimed link between the 2022 issues and the infestation. There is not enough evidence of fault in how the Council dealt with the infestation to warrant us investigating, nor enough evidence of Council actions or inactions causing Mr X’s claimed injustices, to justify investigating. We do not investigate council communications or complaint handling where we are not investigating the core issues which gave rise to the complaint. A further complaint about a property extension causes Mr X insufficient injustice to warrant us investigating.
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Essex County Council (25 009 977)
Statement Upheld Special educational needs 02-Jun-2026
Summary: The Council failed to carry out a timely review of D’s Education, Health and Care Plan when they moved into its area and did not secure the provision set out in the plan. These failings meant D did not receive the educational provision they were entitled to for a prolonged period. The Council has acknowledged fault and offered a financial remedy which is proportionate and in line with the Ombudsman’s guidance.
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London Borough of Islington (25 010 476)
Statement Upheld Special educational needs 02-Jun-2026
Summary: We found fault with the Council’s delays of 26 weeks outside timescales producing an amended final Education, Health and Care plan for Ms X’s child in 2025. We also found fault with the Council failing to provide Ms X’s child’s Education, Health and Care Plan provision for two full terms. The Council agreed to apologise to Ms X and make a symbolic financial payment to address the distress, frustration, delayed appeal rights and missed provision experienced by Ms X and her child.
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London Borough of Haringey (25 010 698)
Statement Upheld Allocations 02-Jun-2026
Summary: Miss F complained about the Council’s handling of her housing register application. The Council delayed responding to her request for a reassessment which caused distress. The Council has already apologised for this which remedies the injustice caused. We found no fault in the rest of the complaint.
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Leicester City Council (25 011 024)
Statement Not upheld Other 02-Jun-2026
Summary: Mrs X complained the Council awarded money to her child’s nursery, but it is not adequate to fund the full hours of support for her child’s disability and special educational needs. We did not find the Council at fault.
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Staffordshire County Council (24 008 676)
Statement Upheld Special educational needs 02-Jun-2026
Summary: We upheld Mrs X’s complaint about how the Council handled her child’s Education and Health Care Plan. The Council agreed to resolve the complaint early by paying Mrs X a symbolic payment to acknowledge the injustice caused.
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Statement Upheld Special educational needs 02-Jun-2026
Summary: Miss X complained the Council failed to find a suitable school place for her child, Y, and did not secure enough alternative provision for Y. The Council was at fault for failing to find Y a suitable school place and failing to secure suitable alternative provision. The Council was also at fault for delaying issuing Y’s EHC Plan. This caused Miss X distress and uncertainty and meant Y did not receive a suitable education for around nine months. The Council should apologise and make a payment to Miss X.