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  • Thurrock Council (25 004 367)

    Statement Closed after initial enquiries Commercial and contracts 06-Aug-2025

    Summary: We cannot investigate this complaint about the Council removing a committee from running a community venue. That is because the Council has stated legal action, therefore the law says we cannot investigate.

  • Transport for London (25 004 478)

    Statement Closed after initial enquiries Licensing 06-Aug-2025

    Summary: We will not investigate this complaint about a taxi vehicle licence. This is because there is insufficient evidence of fault by the Authority.

  • Transport for London (25 004 974)

    Statement Closed after initial enquiries Parking and other penalties 06-Aug-2025

    Summary: We cannot investigate Mr X’s complaint about a penalty charge notice for driving in the ultra-low emission zone without paying the charge. This is because London Tribunals has considered Mr X’s appeal against the penalty charge notice.

  • Preston City Council (25 005 519)

    Statement Closed after initial enquiries Cemeteries and crematoria 06-Aug-2025

    Summary: We will not investigate this complaint about the name associated with Mr X’s relative’s grave in a cemetery. This is because the complaint is late, about historic matters, and we could not achieve anything worthwhile by investigating.

  • Liverpool City Council (25 006 330)

    Statement Closed after initial enquiries Child protection 06-Aug-2025

    Summary: We cannot investigate Mr X’s complaint about a Council moving his child. This is because the law does not allow us to investigate matters that were subject to court proceedings.

  • Devon County Council (25 006 379)

    Statement Closed after initial enquiries Trading standards 06-Aug-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s Trading Standards involvement with her business. This is because we cannot achieve the outcome Mrs X wants, which is for the Council to compensate her for her losses. If Mrs X wishes to claim compensation it would be reasonable for her to take the matter to court

  • Westmorland and Furness Council (25 006 735)

    Statement Closed after initial enquiries Parking and other penalties 06-Aug-2025

    Summary: We cannot investigate this complaint about two Penalty Charge Notices because the complainant appealed to the tribunal.

  • London Borough of Enfield (25 007 709)

    Statement Upheld Other 06-Aug-2025

    Summary: We have upheld Miss X’s complaint because the Council delayed progressing a complaint through stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by completing its stage two investigation without further delay, apologising to Miss X and making a payment to her to remedy the time and trouble she has been to.

  • Barnsley Metropolitan Borough Council (25 007 878)

    Statement Closed after initial enquiries School admissions 06-Aug-2025

    Summary: We will not investigate Miss X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.

  • Hampshire County Council (25 009 191)

    Statement Closed after initial enquiries Highway repair and maintenance 06-Aug-2025

    Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.

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