Decision search
Your search has 53192 results
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London Borough of Brent (25 003 723)
Statement Closed after initial enquiries Antisocial behaviour 07-Aug-2025
Summary: We will not investigate Mr X’s complaint about how the Council responded to concerns about anti-social behaviour in a park. This is because further investigation would not lead to a different outcome.
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Cherwell District Council (25 004 006)
Statement Closed after initial enquiries Enforcement 07-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to accept a second retrospective planning application for a site close to the complainant’s home. The complainant also says the Council failed to fully answer his complaint. We do not consider the complainant has suffered a significant personal injustice because the Council’s actions which warrants an investigation.
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London Borough of Islington (25 005 184)
Statement Closed after initial enquiries Parking and other penalties 07-Aug-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.
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Royal Borough of Kensington & Chelsea (25 009 257)
Statement Closed after initial enquiries Other 07-Aug-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged because of the Council’s decision to locate a cycle hire area in the wrong location. This is because it is reasonable for Mr B to put in a compensation claim to the Council, and if needed, pursue the claim at court.
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Hampshire County Council (25 009 310)
Statement Closed after initial enquiries Highway repair and maintenance 07-Aug-2025
Summary: We will not investigate Miss B’s complaint that her car was damaged due to the Council’s failure to manage road re-surfacing works properly. This is because it is reasonable for Miss B to pursue her compensation claim by taking the Council to court.
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Isle of Wight Council (24 015 186)
Statement Not upheld Assessment and care plan 06-Aug-2025
Summary: Mr B complained about the care and support provided to his mother and about the Council’s actions in arranging it. We found no fault.
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Bournemouth, Christchurch and Poole Council (24 015 280)
Statement Upheld Alternative provision 06-Aug-2025
Summary: Mrs Y complained the Council failed to provide her child, Z, with a suitable full-time education and about its communication failures. We have found fault, causing injustice, by the Council in: failing to properly consider its duty to, and provide Z with a suitable full-time education, and its delay making alternative provision in the period from November 2023 to May 2024; and its communication failures. The Council has agreed to remedy this injustice by: apologising, making payments to reflect the upset caused and the impact of the missed provision.
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East Sussex County Council (24 016 011)
Statement Upheld Special educational needs 06-Aug-2025
Summary: Mrs X complained that the Council failed to secure the emotional support set out in her daughter Y’s Education, Health and Care (EHC) Plan. We have concluded our investigation with a finding of fault. The Council has accepted that emotional support provision specified in the EHC Plan was not delivered for a prolonged period. This caused avoidable distress to Y and placed additional burden on Mrs X. The Council has agreed to our recommendations.
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Lancashire County Council (24 016 947)
Statement Upheld Special educational needs 06-Aug-2025
Summary: Mrs X complains about the Council’s delay in carrying out an annual review of her child’s Education Health and Care Plan causing distress and uncertainty. We found service failure by the Council due to the delay in carrying out the annual review. We have recommended a suitable remedy in this case and have completed our investigation.
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Royal Borough of Greenwich (24 017 875)
Statement Closed after initial enquiries Allocations 06-Aug-2025
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigation.