Decision search
Your search has 53192 results
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Kent County Council (24 004 665)
Statement Upheld Special educational needs 06-Aug-2025
Summary: Mrs P complained about the alleged lack of support by the Council to provide her young son, who has special educational needs, with a suitable education. We found the Council failed to identify and secure a suitable school placement for Mrs P’s son within a reasonable time. We also found the Council failed to provide alternative education provision for the period Mrs P’s son was not receiving full-time education. The Council’s fault caused a loss of education, as well as uncertainty and avoidable distress, time and trouble. The Council had agreed to our recommendations to put right the injustice caused.
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Leicestershire County Council (24 006 172)
Statement Closed after initial enquiries Special educational needs 06-Aug-2025
Summary: We will not investigate this complaint about the Council failing to make alternative provision when the complainant’s daughter stopped attending school. This is because the complainant has used their right of appeal to the Tribunal, and this places the matter outside of our jurisdiction.
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Bury Metropolitan Borough Council (24 006 385)
Statement Upheld Special educational needs 06-Aug-2025
Summary: Ms X complains the Council failed to provide educational provision to her child, as outlined in his Education, Health and Care (EHC) Plan. The Council is at fault for failing to arrange a suitable education when the school said it was unable to meet the child’s needs and the Council has failed to follow statutory timeframes when finalising the child’s EHC Plan following a reassessment of needs. The Council has also failed to provide Ms X a backdated personal budget. The Council has agreed to provide a suitable remedy for the injustice caused.
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Surrey County Council (24 011 748)
Statement Upheld Transport 06-Aug-2025
Summary: Mr C complains the Council wrongly refused his application for a Blue Badge and the assessment caused him physical pain. I have found procedural fault in the Council’s Blue Badge assessment which creates doubt about the outcome reached. To remedy the complaint the Council has agreed to apologise to Mr C, and make service improvements.
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Birmingham City Council (24 013 274)
Statement Upheld Special educational needs 06-Aug-2025
Summary: Ms X complained, on behalf of Mr Y, that the Council delayed completing the annual review of Mr Y’s Education, Health and Care Plan and delayed providing the provision in his post Tribunal Education, Health and Care Plan. This meant Mr Y missed out on getting provision he should have received. Ms X also complained about the Council’s complaint handling. We found the Council at fault for the time it took to issue a final Education, Health and Care Plan for Mr Y after the Tribunal and for its complaint handling. To remedy the injustice caused the Council agreed to apologise, make a payment to Ms X and Mr Y and carry out a service improvement.
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Manchester City Council (24 013 839)
Statement Upheld Other 06-Aug-2025
Summary: Mr X complained that the Council wrongly held him liable for business rates on a property, failed to properly investigate the correct liability, and inappropriately pursued enforcement action. We have concluded our investigation with a finding of fault. The Council failed to take reasonable steps to investigate the correct liability for business rates, acted on incorrect assumptions, and allowed enforcement to proceed on a liability it has since accepted was incorrect. It also failed to report concerns to the Valuation Office Agency, contrary to its duty as a billing authority. The Council has agreed to our recommendations.
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Statement Upheld Safeguarding 06-Aug-2025
Summary: Miss C complained the Council failed to investigate safeguarding concerns she raised and failed to deal with her complaint. The Council delayed considering the safeguarding issues and referred Miss C to the commissioned service to complain. That delayed repayment to Miss B and caused Miss C distress. An apology, payment to Miss C and evidence of the action the Council has taken in response to the issues raised is satisfactory remedy.
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Park Homes (UK) Limited (24 019 144)
Statement Upheld Charging 06-Aug-2025
Summary: Miss Y complained the Care Provider failed to refund all the fees her mother, Mrs X, overpaid after she transferred from private to council funding in 2023. The Care Provider delayed refunding Mrs X for nearly two years and has not refunded everything Mrs X overpaid. This caused a financial loss to Mrs X and avoidable frustration, time and trouble to Miss Y. The Care Provider agreed to refund the rest of the fees Mrs X paid and to review its process for when people move from private to state funding.
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West Sussex County Council (24 020 226)
Statement Upheld Alternative provision 06-Aug-2025
Summary: Ms X complained the Council failed to provide her son with alternative provision while he was out of school following a school placement breakdown. We find the Council at fault for failing to arrange a suitable full-time education or any alternative provision from January to July 2024. The Council has also failed to meet its statutory duty to ensure the provision set out in Ms X’s son’s Education, Health and Care Plan was delivered. This fault meant he received very limited education between January and July 2024. This caused Ms X and her son significant distress and uncertainty. The Council has agreed to apologise, make a payment to Ms X and her son, and make service improvements.
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London Borough of Haringey (25 000 329)
Statement Closed after initial enquiries Allocations 06-Aug-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We will not investigate the Council’s review decision on the suitability of accommodation offered under its homelessness relief duty. It is reasonable for the complainant to appeal the decision to the County Court.