Decision search
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Manchester City Council (24 017 007)
Statement Upheld Homelessness 07-Aug-2025
Summary: We will not investigate Mr X’s complaint about unsuitable temporary accommodation. The Council has already accepted fault and agreed to remedy the injustice by making a payment to Mr X in line with our guidance on remedies. Further investigation by us would not be proportionate as it is unlikely we could achieve anything further.
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Alcedo Blue Limited (24 017 250)
Statement Closed after initial enquiries Domiciliary care 07-Aug-2025
Summary: We will not investigate this complaint about adult social care at home. It is unlikely we would add to the Care Provider’s investigation or reach a different outcome.
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T.L. Care Limited (24 017 699)
Statement Upheld Residential care 07-Aug-2025
Summary: The Care Home responded to Mrs Y’s reports of uncleanliness in her father, Mr X’s, room. The Care Home was at fault for not trying to engage Mr X in activities. On balance, I cannot say this contributed to Mr X’s death. The Care Home has agreed to apologise to Mrs Y.
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London Borough of Redbridge (24 017 727)
Statement Closed after initial enquiries Homelessness 07-Aug-2025
Summary: We will not investigate Ms C’s complaint about her housing situation. This is because the information does not indicate the Council was at fault for the way it has considered Ms C’s housing application. And, the Council has agreed to review the suitability of Ms C’s temporary accommodation.
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London Borough of Brent (24 018 156)
Statement Upheld Homelessness 07-Aug-2025
Summary: Miss X complained about how the Council dealt with her homelessness application. She said she is homeless, and this impacted her mental health. There was fault as the Council did not provide Miss X with accommodation after accepting a duty to her and communication was poor. Miss X lived in unsuitable accommodation for 18 months. The Council has agreed to apologise and make a financial payment.
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London Borough of Lambeth (24 018 486)
Statement Upheld Homelessness 07-Aug-2025
Summary: Miss X complained the Council delayed taking action in response to her concerns about damp and mould in her temporary accommodation. The Council was at fault. It delayed taking action to repair the property. It did not redecorate the property when it told Miss X it would. It also did not give Miss X a new right of review in relation to the suitability of the property. The Council has agreed to apologise to Miss X and pay her £750 for the distress, frustration and uncertainty it caused her. It will also redecorate the property.
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Cheshire West & Chester Council (24 011 919)
Statement Upheld Assessment and care plan 07-Aug-2025
Summary: Mrs X complains about failings and lack of support from the Council’s adult social care services when her late sister, Miss Y, was discharged from hospital into residential care. Mrs X said the care homes where Miss Y stayed were unsuitable and the Council did not provide adequate charging information. Mrs X was left with a large invoice for Miss Y’s care. We found the Council was not at fault in sourcing residential care placements, or in the charging information it gave. The Council accepted it took too long to allocate a social care assessor and apologised.
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Birmingham City Council (24 012 760)
Statement Upheld Homelessness 07-Aug-2025
Summary: Mr B complained about the accommodation the Council has provided since he and his family became homeless. We find that the Council failed to provide suitable accommodation. It placed the family in bed and breakfast accommodation for around 16 weeks, 10 weeks over the maximum time such accommodation can be used for homeless applicants with dependent children. The Council then placed the family in unsuitable accommodation, which is statutorily overcrowded and where they have to share facilities with other families. They have been living there for around 21 months. The Council has agreed to immediately move the family to suitable accommodation, apologise and make a payment to Mr B. It has also agreed to make service improvements.
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Cheshire West & Chester Council (24 018 730)
Statement Upheld Special educational needs 07-Aug-2025
Summary: The Council delayed completing Mrs X’s child, Y’s, Education, Health and Care Plan. This caused Y to miss two and a half terms of Special Educational provision and caused Mrs X frustration, distress and uncertainty. The Council should apologise, make a payment to Mrs X and develop an action plan to address the delays.
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Bury Metropolitan Borough Council (24 019 017)
Statement Upheld Special educational needs 07-Aug-2025
Summary: Mrs X complained about the Council’s handling of her child Y’s Education, Health and Care (EHC) Plan since 2023 including annual review delays and a failure to pay the personal budget. The Council was at fault. It failed to carry out annual reviews between August 2023 and July 2024 and then delayed issuing an amended Plan prior to Y’s transition to post-16 education. It also failed to review and pay Y’s personal budget which meant Mrs X was unable to arrange therapy provision between September 2023 and July 2024. The Council agreed to apologise to Mrs X and Y and make payments to acknowledge the distress caused the impact on Y’s education and development.