Decision search
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Hertfordshire County Council (25 002 944)
Statement Closed after initial enquiries Special educational needs 09-Aug-2025
Summary: We will not investigate this complaint that the Council has failed to make appropriate educational and special educational provision for the complainant’s son. Investigation is unlikely to add anything significant to the outcome which has already been achieved, or lead to a different outcome, and is not therefore warranted.
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London Borough of Haringey (25 001 422)
Statement Closed after initial enquiries Child protection 08-Aug-2025
Summary: We will not investigate this complaint about the conduct of the Chairperson of an Initial Child Protection Conference. Our intervention is unlikely to add anything significant to the investigation the Council has carried out, or lead to a different outcome, and is not therefore warranted.
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Oxfordshire County Council (25 002 920)
Statement Closed after initial enquiries Alternative provision 08-Aug-2025
Summary: We will not investigate this complaint that the Council has failed to ensure appropriate educational provision for the complainant’s daughter while she has been unable to attend school. Our intervention is unlikely to add anything significant to the investigation the Council has already carried out, or lead to a different outcome, and is not therefore warranted.
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City of Bradford Metropolitan District Council (24 014 709)
Statement Upheld School transport 07-Aug-2025
Summary: Mr F complained the Council refused to provide home to school transport for his son (J) who has special educational needs. As a result, he has had to transport J causing a strain on his finances. Mr F also complained the Council failed to follow its appeals process and properly consider his evidence which caused him frustration. We found fault which caused uncertainty. The Council has agreed to hold a new appeal panel.
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London Borough of Croydon (24 015 075)
Statement Upheld Enforcement 07-Aug-2025
Summary: Mr X complained about the Council’s failure to properly investigate a breach of planning control that adversely impacted his nearby home. We found no fault in the Council’s investigation but it had not replied to some of Mr X’s correspondence or formally closed its enforcement case. This had not caused Mr X significant injustice needing a remedy but the Council agreed to act to close its enforcement case.
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Sandwell Metropolitan Borough Council (24 015 284)
Statement Not upheld Special educational needs 07-Aug-2025
Summary: Ms X complained the Council failed to provide her child with education after a mental health crisis. I find no fault. While Ms X’s child has not been able to access much in the way of education, this is not because of fault by the Council. The Council has offered a full range of educational provision in and out of school, but Ms X’s child has not been able to benefit from it.
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Wirral Metropolitan Borough Council (24 015 380)
Statement Upheld Refuse and recycling 07-Aug-2025
Summary: Ms X complained the Council repeatedly missed her daughter Ms Y’s household waste collections and failed to resolve the issues despite repeated reports. The Council delivered a poor service, failed to resolve reported issues, and issued a poor response to Ms X’s complaint about this. This caused avoidable distress to Ms Y because of a loss of service, and avoidable distress, time, and trouble to Ms X in complaining on her behalf. The Council agreed to apologise, pay a financial remedy to Ms Y and Ms X, and monitor Ms Y’s bin collections to resolve any issues. It will also issue staff reminders, review how it keeps records of missed bin reports, and ensure proper oversight of the review that its third-party waste contractor is carrying out about failings in the service.
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Bracknell Forest Council (24 016 166)
Statement Upheld School transport 07-Aug-2025
Summary: Mr X complained the Council failed to follow government guidance when deciding the route Y’s school transport should take. We find the Council at fault for failing to evidence its decision-making process and for providing incorrect information, creating uncertainty for Mr X. The Council should apologise, make a symbolic payment to recognise the injustice, and act to prevent recurrence.
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Rutland County Council (24 016 225)
Statement Closed after initial enquiries Safeguarding 07-Aug-2025
Summary: We will not investigate this complaint about the Council’s response to concerns Mrs X has about a family relation. This is because there is not sufficient evidence of fault for parts of her complaint and as to the other parts, it is not likely investigation would lead to a different outcome.
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Staffordshire County Council (24 016 283)
Statement Upheld Charging 07-Aug-2025
Summary: Mrs X complained about the way the Council decided to discharge her mother, Mrs Y, to a care home without considering whether Mrs Y could return home with a care package. Mrs X said she was ignored and not given any advice or help while she was applying for deputyship which took two years. Mrs X says the Council are now chasing her for £90,000 of outstanding care home fees. We have found fault in the Councils actions for failing to consider Mrs Y returning home and for the information it provided Mrs X about the costs of a care home and applying for deputyship. The Council agrees to apologise to Mrs X, complete service improvements and pay Mrs X a financial payment.